University of Delaware

Legacy voice mail shut down

University's legacy voice mail system to be shut down as of April 1

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7:53 a.m., March 17, 2014--As of April 1, the legacy voice mail system that was used with the legacy Centrex telephone service at the University of Delaware will be taken down.

UD clients who are not on the new voice over IP network (VoIP) and who access the legacy voice mail by dialing x4000 will no longer be able to access messages on this system after April 1.

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To prepare for the shutdown, Telephone Services asks that current clients retrieve messages from the legacy system. Once the legacy system is shut down, messages will no longer be available.

Voice mail for clients still using Centrex services will have voice mail available to them through the new Cisco IP phone system, but with some limited capabilities. Voice mail indicators, either stutter dial tone or voice mail lights, will not work. You will need to access your mailbox to check for messages.

Telephone Services will be working with clients over the next three months to convert their voice service to VoIP to allow full voice mail integration. To request a new mailbox, send an email request that includes your name, department, and phone number to telephone-services@udel.edu.

The new voice mail system is available by dialing x7000 or *86 from an VoIP telephone. For further information, visit the VoIP website.

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