New VoIP phone deployment

New VoIP phones arriving on University's South Campus

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10:27 a.m., June 24, 2013--Faculty and staff on the University of Delaware’s South Campus, located in buildings coded “NS” for Newark South, will begin to receive their new Voice over Internet Protocol (VoIP) Cisco phones this week.

Visit the VoIP website for more details, including a list of buildings in the South Campus deployment.

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A team from the company Dimension Data, an approved UD vendor, is conducting the deployment under the direction of UD Telephone Services. North and West campuses were the first to receive new VoIP phones when deployment kicked off on June 3.

During this major project, new Centrex phone line installations and in-building phone line moves, will be processed on a case-by-case basis. Building-to-building phone line moves are unavailable.

Deployment will proceed into July for East Campus (NE–Newark East) and finally Central Campus (NC–Newark Central). To look up building codes, go to the UD maps website.

UD Telephone Services reminds the University community to read the VoIP website for details on this extensive technology upgrade. Other reminders include 

  • Until the “cut over” to the new VoIP system in mid-August, your existing Centrex phone is still needed and still functions in its entirety.
  • After you receive a new VoIP phone, set up your new voice mail box. Go to the VoIP website for instructions.
  • The old (Legacy) and new (Cisco) voice mail systems will not interact because they are separate systems. 
  • Those who have special telephone needs, including headsets and cordless phones, should contact telephone-services@udel.edu.

Faculty and staff are reminded that until the entire campus is “cut over” to the new VoIP phone service in mid-August, existing Centrex phone service continues in its entirety, handling incoming calls, outgoing calls and voice mail. Until the “cut over,” the new VoIP phones will only function for outgoing calls and voice mail for calls received from other VoIP phones.

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