University of Delaware

Solutions to webmail crash

Problems with email servers to accelerate migration of UD employee email to other platforms


11:24 a.m., April 15, 2013--The message servers that form had a catastrophic software crash about 2:40 p.m. on Friday, April 12. Technical support staff from the vendor, CP Mirapoint, were unable to fix the problem. 

On Saturday morning, UD Information Technologies (IT) staff restored service using a disaster recovery snapshot from noon on Friday. However, problems remain, and Mirapoint staff continue to try to solve the server problems. 

FYI Stories

2FA protects you

If you are using two-factor authentication (2FA), even if a hacker has your password, your information is probably safe.

Library photo ID

Starting July 1, University of Delaware Library visitors without ONEcards must provide school-issued identification or state or government-issued photo identification when signing in at the Welcome Desk.

Because of repeated problems with the Mirapoint servers over the past several months, UD IT decided to retire those servers. IT staff members have been migrating UD Webmail users and people using desktop email programs that connect to to the other UD central email systems: 

  • Gmail within Google Apps at UD
  • UD’s central Exchange service.

Because of this most recent Mirapoint server failure, IT staff will accelerate the migration process for UD Webmail and users to either Google Apps or Exchange, as appropriate.

What you need to know

  • Some email messages sent between noon and 2:40 p.m. on Friday, April 12, to UD Webmail and users were lost. 
  • Undergraduate student email accounts did not lose any email messages. 
  • No email messages sent to employee accounts on the UD Exchange server or to employee, retiree, graduate student or alumni accounts on Google Apps at UD were lost. 
  • Google Apps at UD and Exchange email may have been delayed over the weekend.
  • If you are a UD Webmail or user, over the next several weeks, IT will be helping you move to either the central Exchange server or the Google Apps at UD email system.

As more information becomes available, IT staff will update the announcement linked at the IT home page, contact departmental IT professionals and provide updates to the campus community in UDaily articles and on the @ITatUD twitter feed.

icon-fb icon-tw icon-yt icon-fs

News Media Contact

University of Delaware
Communications and Public Affairs

UDaily is produced by
Communications and Public Affairs

The Academy Building
105 East Main Street
University of Delaware
Newark, DE 19716 | USA
Phone: (302) 831-2792
University of Delaware • Newark, DE 19716 • (302) 831-2792 • ©2012
University of Delaware • Newark, DE 19716 • USA • Phone: (302) 831-2792 • © 2013
Comments|Contact Us|Legal Notices