IT offers self-service problem reporting

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3:50 p.m., July 1, 2010----The Information Technologies Help Center has released a new service allowing students, faculty and staff to submit Help Request Tickets directly into the IT Help Center system and check the status of tickets they have previously submitted.

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The service is available at [www.it.udel.edu/help/request].

This new system offers several improvements:

o Clients will receive an email confirmation after submitting a ticket.
o Students, faculty and staff can log back in to check the status of their tickets.
o The new system also will save clients time because a user-submitted Help Request Ticket is pre-populated with the client's contact information.
o Since the ticket goes directly into the Help Center system without first being re-keyed by an IT staff member, the ticket gets routed to an expert more quickly.

This service supplements the other ways the University community can contact the IT Help Center, by phone, 8 a.m. to 5 p.m., Monday through Friday, at (302) 831-6000, or online at [www.udel.edu/help].

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