Frequently Asked Questions
- Who is eligible?
- If I have a dining plan, can I still use FLEX?
- How do I open an account?
- Can I make other deposits (after I activate my card)?
- How do I close my account?
- What if I lose my card?
- Can I use FLEX on Main Street?
- What is the difference between FLEX and a WSFS account?
- How much money should I keep in my FLEX account?
- What about transferring money between FLEX and WSFS account?
- If I have more questions?
Who is eligible?
FLEX is available to all current University of Delaware students, faculty
and staff. For information on Department FLEX cards, see www.udel.ed/ud1flex/deptCards.html.
If I have
a dining plan, can I still use FLEX?
Absolutely. FLEX may be used in addition to meals and points
in all dining locations. And, if you are a resident student who is eligible
for an optional dining plan, you may choose to fund a FLEX account
instead.
Can I make
other deposits (after I activate my card)?
Certainly. Additional deposits may be made
as follows:
- Electronic transfer from your WSFS bank account
- Transfer funds from your checking account at any bank using the University Billing and Collection Web site at www.udel.edu/paybill
- At least $5 at any self serve VTS, or
- By cash or check at the following locations:
- By mail or in person at Cashiers or in the outside drop box at the Student Services Building ($25 minimum)
- Any University Box Office
How do I
close my account?
Once opened, your FLEX account will continue from semester to semester
as long as you are enrolled at or employed by the University. However, if
necessary, your FLEX account may be closed, either in person at the
Service Desk in the Student Services Building or via e-mail request to the
FLEX office.
What if
I lose my card?
To prevent unauthorized use of your card report the loss immediately by calling
302-UD1-CARD (831-2273) or by going to the UD#1 CARD office in the Student
Services Building.
Can
I use FLEX on Main Street?
FLEX can only be used on campus. However, if you would like
to use your UD#1 CARD as a debit card off campus, you can open a checking account through WSFS Bank, located in the Trabant University Center.
What
is the difference between UD1 FLEX and a WSFS checking account?
FLEX is a prepaid flexible
spending account that can be used on campus.
A checking account at WSFS Bank is an electronic account that allows students to use their UD#1 CARDs anywhere that STAR® is accepted.
For more information on banking at UD, visit www.udel.edu/banking.
How much
money should I keep in my FLEX account?
While we do not know
how much money exactly you will need in your FLEX account, we can tell
you what factors to consider:
- The structure of your dining plan and whether you will need to supplement your meals and points
- How often you are likely to do laundry in the residence halls
- If you are likely to have class-related fees
- Whether or not you will be paying for parking with FLEX
- How often you are likely to take advantage of any of the other services or facilities on campus that accept FLEX
What
about transferring money between FLEX and my account at WSFS Bank?
You may transfer funds from your
WSFS Bank account into your FLEX account at any time. Once funds have been
deposited to your FLEX account, however, you may not withdraw the funds
as cash or transfer the funds to your WSFS account.
If I have
more questions?
Call 302-UD1-CARD (831-2273)
or Contact Us via e-mail
University
of Delaware FLEX Office
Student Services Building
Newark, DE 19716
(302) 831 - 2273
Contact
Us
UD HomeFLEX
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