Frequently Asked Questions

Who is eligible?
Flex is available to all current University of Delaware students, faculty and staff. For information on Department Flex cards, see www.udel.ed/ud1Flex/deptCards.html.

If I have a dining plan, can I still use Flex?
Absolutely. Flex may be used in addition to Meals and Points in all dining locations. And, if you are a student who is eligible for an optional meal plan, you may choose to fund a Flex account instead.

Can I make other deposits (after I activate my card)?
Certainly. Additional deposits may be made as follows:

  • Transfer funds from your checking account at any bank using the University Student Financial Services Web site at www.udel.edu/stupayment
  • At least $5 at any self serve VTS (except in Morris Library, where $1 deposits are accepted), or
  • By cash or check at the following locations:
    • By mail or in person at Cashiers or in the outside drop box at the Student Services Building ($25 minimum)

How do I close my account?
Once opened, your Flex account will continue from semester to semester as long as you are enrolled at or employed by the University. However, if necessary, your Flex account may be closed, either in person at the Service Desk in the Student Services Building or via e-mail request to the Flex office.

What if I lose my card?
To prevent unauthorized use of your card report the loss immediately by calling 302-UD1-CARD (831-2273) or by going to the ID CARD office in the Student Services Building.

Can I use Flex on Main Street?
Flex can only be used on campus. However, if you would like to use your i-card as a debit card off campus, you can open a checking account through PNC, located in the Trabant University Center.

What is the difference between Flex and a PNC checking account?
Flex is a prepaid Flexible spending account that can be used on campus.

A checking account at PNC is a bank account that allows students to use their i-card anywhere that STAR® is accepted.

For more information on banking at UD, visit www.udel.edu/banking.

How much money should I keep in my Flex account?
While we do not know how much money exactly you will need in your Flex account, we can tell you what factors to consider:

  • The structure of your meal plan and whether you will need to supplement your Meals and Points
  • How often you are likely to do laundry in the residence halls
  • If you are likely to have class-related fees
  • Whether or not you will be paying for parking with Flex
  • How often you are likely to take advantage of any of the other services or facilities on campus that accept Flex

What about transferring money between Flex and my account at WSFS Bank?
The option to transfer funds to Flex from a WSFS Bank account is available. Once funds have been deposited to your Flex account, however, you may not withdraw the funds as cash or transfer the funds to your WSFS account.

If I have more questions?
Call 302-UD1-CARD (831-2273)
or Contact Us via email


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