- "The more information our users can find for themselves, the fewer
problems they will have," Kathy Spako, IT/Help Center, said.
Because computing and other information technologies are an extensive part of campus life, one of the Help Center's major goals is to make users more self-sufficient by providing useful information that is easy to find.
"Everyone in IT shares this goal," Spako said.
"If users can find useful information before they call for help, they can begin to solve their own problems. And, a lot of users are happy just to be pointed in the right direction," Spako added.
Help is just a click away
Help is just a click away
To help users learn more about the technology they use, the Help Center has organized its web area to include documents prepared by experts throughout IT.
"The topics range from administrative reports to the web proxy server and most things in between," Debbie Durant, IT/Help Center, said.
"We needed a way to make information from the experts across IT readily available to the users," she said. "The web is perfect for that."
"We've organized existing documents and put new documents created by IT experts together in one location," Spako said.
From the web page, users can find links to tutorial information, tip sheets, a web form to request help and other information.
"Between the Help Center's web page and the main Information Technologies' web page, our users can find lots of resources to help themselves," Spako said.
"If we print a document for you, you'll be grateful," Durant said. "But, if we can help you learn to print your document yourself, then you'll know how to do it the next time and the time after that."
"As our web area grows, we will have even more information available from IT experts. And, that's the key-getting information from the experts to our users," Spako concluded.
