This fall, Help Center consultants shared UD's Help Center
strategies with staff at other universities. Debbie Durant (above, left)
presented a paper entitled, Tools for Bringing Support to Users Through
the Web, at the ACM/SIGUCCS Conference, held Nov. 10, in Monterey, CA.
Kathy Spako (right), along with staff from the Rensselaer Polytechnic Institute,
led a discussion group at the EDUCOM conference, Meeting the Help Desk
Challenge: Serving Our Customers and Changing Ourselves, on Oct. 29, in
"The more information our users can find for themselves, the fewer problems
they will have, Kathy Spako, IT/Help Center, said.
Make it easy for people to reach your department: add your department's mailing address and phone number to the bottom of your department's home page.