Online version of the TechTalk insert in UpDate,  
the University of Delaware's weekly newspaper,
December 17, 1997.
 
 
All Issues of TechTalk

Information Technologies Help Center

One question every 90 seconds of every hour of every workday--that's the average number of telephone calls the Information Technologies (IT) Help Center consultants handled during the month of September. 
 

There's a Remedy

Fifty-two percent of the time, Help Center consultants can find an answer to a caller's question immediately. 
 

Customers First

"We're very fortunate to have Help Center consultants who all love helping people learn about using technology," Susan Allmendinger, IT/Help Center, said. 
 

A Day at the Help Center

Who's been calling? Busiest months. Top ten reasons to call.  How are questions received? 

Future Goals

We're always looking for ways to improve our service. 
 
 

 This fall, Help Center consultants shared UD's Help Center strategies with staff at other universities. Debbie Durant (above, left) presented a paper entitled, Tools for Bringing Support to Users Through the Web, at the ACM/SIGUCCS Conference, held Nov. 10, in Monterey, CA. Kathy Spako (right), along with staff from the Rensselaer Polytechnic Institute, led a discussion group at the EDUCOM conference, Meeting the Help Desk Challenge: Serving Our Customers and Changing Ourselves, on Oct. 29, in Minneapolis 
 
 

 
A Web of Information 

"The more information our users can find for themselves, the fewer problems they will have, Kathy Spako, IT/Help Center, said. 
 

 

  Web Corner 
 an online feature  

Make it easy for people to reach your department: add your department's mailing address and phone number to the bottom of your department's home page.

 
 
To get information or to send a request for help
Telephone: 831-6000 
The web: http://www.udel.edu/help 
© 1997 University of Delaware
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