   |
|
Information Technologies Help CenterOne question every 90 seconds of every hour of every workday--that's the average number of telephone calls the Information Technologies (IT) Help Center consultants handled during the month of September. There's a RemedyFifty-two percent of the time, Help Center consultants can find an answer to a caller's question immediately.Customers First"We're very fortunate to have Help Center consultants who all love helping people learn about using technology," Susan Allmendinger, IT/Help Center, said.A Day at the Help CenterWho's been calling? Busiest months. Top ten reasons to call. How are questions received? |
 This fall, Help Center consultants shared UD's Help Center
strategies with staff at other universities. Debbie Durant (above, left)
presented a paper entitled, Tools for Bringing Support to Users Through
the Web, at the ACM/SIGUCCS Conference, held Nov. 10, in Monterey, CA.
Kathy Spako (right), along with staff from the Rensselaer Polytechnic Institute,
led a discussion group at the EDUCOM conference, Meeting the Help Desk
Challenge: Serving Our Customers and Changing Ourselves, on Oct. 29, in
Minneapolis
"The more information our users can find for themselves, the fewer problems
they will have, Kathy Spako, IT/Help Center, said.
Make it easy for people to reach your department: add your department's mailing address and phone number to the bottom of your department's home page. |
|
|
|
Web Corner