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How do I remove spyware and malware from my infected Windows computer?

If Malwarebytes Anti-Malware is not already installed on your computer, and you know or suspect that your computer is infected, the safest way to remove the infections is as follows:

  1. Reboot your Windows computer in Safe Mode with Networking as follows:

    1. If the computer is on, from the Start menu (in the lower-left corner of the screen), shut down Windows.
    2. Turn the computer on. The computer will begin processing a set of instructions known as the "Basic Input/Output System (BIOS)." What you see on the monitor depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
    3. As soon as the BIOS has finished processing, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears.

      NOTE
      If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this problem, restart the computer and try again.

    4. Use the arrow keys on the keyboard to scroll through the menu options, and then select the Safe Mode with Networking menu option.
    5. Press ENTER.

  2. Follow the instructions to download and install the application.
  3. Follow the instructions about how to use the application to remove spyware and malware.

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Last updated March 10, 2010