Can't send messages

Remember: You may not have to perform all of these steps. After each step, check to see if the problem still occurs. If it does, go to the next step. If you've completed all the steps, call the Help Center at 831-6000, Monday through Friday from 8am to 5 pm.

1. Not being able to send mail is often a symptom that the your preferences may not be set correctly.

   1. Verify that your preferences are correct.
   2. Try sending another e-mail. If you continue to have problems proceed to the next step.

2. Check to be sure that you have a good connection to the network.
   1. Open Netscape Communicator.
   2. In the Location box, type
            http://www.weather.com
   3. If you are able to reach this location, you have a good connection to the network.
   4. If you are not able to reach the location, close Netscape ("File | Exit").
   5. Open Netscape Navigator again and try the weather location again.
   6. If you reach the location, open Messenger and try sending another e-mail.
   7. If the connection to the network is still not working, call the Help Center at 831-6000.
   8. If you have a good connection, but are still having difficulty sending e-mail, proceed to the next step.

3. If you are over your quota limit on the mainframe, you will not be able to save or send a message. Be sure you are under quota.

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