Services and Fees—What you pay for and what you get

 
EDUCAUSE Question
University of Delaware Resources

Fees and expenses

What, if any, technology fee is charged by the campus? What does it cover?

 

 

UD does not assess a technology fee.

Will you be required to purchase your own computer? No. Students are not required to purchase computers, but UD strongly recommends they do so. A fall 2003 survey of student computing showed that 99% of UD students own their computers (60% of these are laptops).
Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripheral equipment? All UD residence hall rooms are wired for direct Ethernet connection. If students have their own Ethernet-ready computer, they can connect directly to UD's network.

If students do not own a computer, they can use a computer for free in over 20 UD-managed computing sites. An online list of computing sites, including hours of operation, software and hardware availability, and location is available.

Special student pricing is offered by a number of computer vendors (e.g., Apple, Dell, IBM, and Microsoft)

Does the campus assess extra fees for network connections in residence hall rooms or for off-campus access? No.

Technical support

What hardware and software standards, if any, does the campus require, recommend, and/or support?

 

 

UD recommends and supports a number of computer operating systems. Students can find up-to-date information about these recommendations online from the Technology Solutions Center.

UD provides a number of support units for computer equipment, computing questions, and general help. For example, the Technology Solutions Center provides pre-purchase consulting and hardware as well as software installation (on a by-appointment basis).

The Information Technologies Help Center provides telephone support for computer questions and problems. The Help Center maintains a Web site with up-to-the-minute information about central server status, frequently asked questions, and 24-hour access to information via its Web site.

During student move-in days, IT staff are on campus to help students set up and configure their computers for their residence hall room.

A group of student consultants (called Residential Computing Consultants) are trained to help residence hall students with computer problems.

What kinds of services (help desk, training, trouble shooting) are provided by the campus, and when are they available?

UD provides a number of support units for computer equipment, computing questions, and general help. For example, the Technology Solutions Center provides pre-purchase consulting and hardware as well as software installation (on a by-appointment basis).

The Information Technologies Help Center provides telephone support for computer questions and problems. The Help Center maintains a Web site with up-to-the-minute information about central server status, frequently asked questions, and 24-hour access to information via its Web site.

In addition, IT provides User Education classes (for free) to all students. The topics range from using specific software to creating and publishing a Web page. Information about the classes—usually 2-3 hours in length—can be found at the unit's Web site.

Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle? UD campus computing sites undergo cyclical evaluation to update hardware and software. All faculty offices on campus are wired for an Internet connection. A funded program is in place to supply faculty and staff with a new computer on a 4-year cycle.
If you bring your own computer to school, what kind of technical support can you expect from the campus?

UD provides a number of support units for computer equipment, computing questions, and general help. For example, the Technology Solutions Center provides pre-purchase consulting and hardware as well as software installation (on a by-appointment basis).

The Information Technologies Help Center provides telephone support for computer questions and problems. The Help Center maintains a Web site with up-to-the-minute information about central server status, frequently asked questions, and 24 hour access to information via its Web site.

In addition, IT provides User Education classes (for free) to all students. The topics range from using specific software to creating and publishing a Web page. Information about the classes—usually 2-3 hours in length—can be found at the unit's Web site.

Other services

How does the campus support printing for students, and is there a charge for this service?

 

The campus provides printing for students in campus computing sites. Through its PrintLess Program, each student receives an allocation of 100 pages every six months for which they are not charged. Additional pages are charged to a student's UD1 FLEX account.

Does the campus provide wireless network coverage? If so, how much of the campus has wireless connectivity?

Yes. Areas with wireless connectivity (e.g., the Library and some classrooms) are shown online.

By fall 2004, most residence hall dining halls and lounge areas will have wireless coverage.