Administrative Experience—Taking care of business online
EDUCAUSE Question University of Delaware Resources
Managing your personal information
What personal information can you view online—your contact information, grades, degree progress, financial status, or other information?
Students can access their student records and financial information through UD&me, the student portal.
General information and resources about planning an academic program, managing finances, using technology, and resolving problems are also available online.
Can you update any of this information online yourself? Yes, students can upate address information online.
Which of the following can you do online?
- check admissions status
- pay bills
- apply for and view financial aid awards
- register for, add, and drop courses
- learn course grades (online or by phone)
- view and print unofficial transcripts
- check progress toward completion of degree requirements
- make campus bookstore purchases
Students can access all this information—and more—through the UD&me student portal.
What campus and community services are covered by debit-card, smart-card, or one-card systems? Students can open a UD1 FLEX account (debit card) to use for campus-wide cashless purchasing at all dining locations, the bookstore, both student centers, campus box offices, the Student Health Center, the traffic office, the art computer site, the Student Services Building, parking garage and pay lots, laundry, and select vending and copy machines. The UD FLEX account is also used to charge students for pages printed at computing sites when the student exceeds an allocation of the 100 free pages students receive every six months. Are the school catalog—including course descriptions, degree requirements, and academic policies—and the semester/term schedule of classes available on the Web? Yes. Students can access the college catalogue as well as the Student Guide to University Policies from UD's catalogs and handbooks Web site.
Privacy, security, and usage rules
What security and privacy policies are in place to protect student information?
Authentication to Information Technology resources is controlled by a UDelNet ID and password. Passwords must adhere to guidelines, so they are not easy to guess. Once authenticated, students can access much of their personal information online.
How does the campus protect students from identity theft?
Personally identifiable information is never given to unauthorized parties. Programs are in place to ensure that all staff understand their responsibilies to keep students' personal information safe from prying eyes. And, students are encouraged to learn more about how to protect themselves from identity theft.
How does the campus notify students of their rights under the federal Family Educational Rights and Privacy Act (FERPA)? UD maintains a policy regarding disclosure of a student's University records. Is network bandwidth limited for peer-to-peer software, gaming, Web cams, or other programs requiring high levels of network resources? Are Web pages filtered? Network users are expected to use all computing resources, including bandwidth, responsibly as well as practice safe computing. While UD does not actively monitor the content of network traffic, systems that are disruptive due to the type or volume of network traffic they generate will be removed from the network and investigated. Is there a campus code of behavior about using computer resources?
The Policy for Responsible Computing is the umbrella guide for acceptable use of computing resources. A Student Handbook provides specific examples of acceptable use guidelines. To show that they understand this policy, all students must take a brief, online test, the Electronic Community Citizenship Examination (ECCE), prior to activating their UDelNet account.
Does the campus have policies addressing peer-to-peer file sharing, virus software, and copyright?
All users of the UD network are expected to be responsible online citizens. The expectations, responsibilities, and consequences for non-compliance are outlined in The Code of the Web, which is a program that provides students with guidance about peer-to-peer file sharing, virus software, and copyright issues.
How does the campus manage e-mail spam?
Spam filtering on campus e-mail accounts can be managed by each UDelNet account holder using the spam-management feature of Mirapoint's Webmail Direct. How a student uses this feature is up to the student.