These instructions
require you to download files from the Internet.
If your
computer cannot access the Internet, use a computer that CAN connect to download files to a CD or memory stick.
Please complete ALL
Steps.
These basic steps
will remove viruses and most spyware from your computer. Some
infections are so embedded that additional expertise may be needed to
remove them manually. If after following these
instructions, your computer still exhibits signs of infection, you may be
required to make an appointment with IT-User Services to clean your system
for a charge. Please direct questions to the IT Help Center at 831-6000.