These instructions require you
to download files from the Internet.
If your computer
cannot access the Internet, use a computer that CAN connect to download files to a CD or memory stick.
Please complete ALL
Steps.
These basic steps will
remove viruses and most spyware from your computer. Some infections are
so embedded that additional expertise may be needed to remove them
manually. If after following these instructions, your
computer still exhibits signs of infection, you may be required to make an
appointment with IT-User Services to clean your system for a charge.
Please direct questions to the IT Help Center at 831-6000.
User Account Control (UAC) -
Vista's new security feature
User Account Control helps prevent unauthorized changes to
your computer. You will be asked for permission or an administrator's
password before performing system actions.
When you see a UAC
message, read it carefully, and make sure the action or program that's
about to start is one that you intended to start.
1. Check Vista's Security
Center.
Check
settings to verify that all security features are turned on.