If your computer cannot access the Internet,
use a computer that CAN connect to print out these instructions and download files to a CD or memory stick. Please complete ALL Steps.
These basic steps will remove viruses and most spyware from your computer.
Some infections are so embedded that additional expertise may be needed to remove them manually. If after following these instructions, your computer still exhibits signs of infection, you may be required to make an appointment with IT-User Services to clean your system for a charge. Please direct any questions regarding these instructions to the IT Help Center at 831-6000. |