Frequently Asked Questions for Faculty and Staff
Categories:
- Course Creation
- Participant Access
- Using Sakai
- Assignments
- Tests & Quizzes
- Gradebook
- Project sites
- Check the Students tab for additional general use FAQs.
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+ 1. Which Internet browser should I use, and which plugins do
I need to see content?
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See Setting Up Your System To Use Sakai@UD. If you do not use the recommended browsers, some Sakai functions will not work.
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+ 2. How do I create a Sakai@UD course?
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Instructors create their own course sites on Sakai@UD. The Sakai@UD Gateway news feed will be updated when faculty can create a course for the upcoming semester (approximately two months before the semester starts). For information about creating a new site or copying an existing course to a new course, see Basics of Sakai@UD or Create a Sakai course site. If you need a one-on-one consultation, please submit an IT Help Request.
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+ 3. Why doesn't my course/section appear when I try to
create a course site?
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Reasons a course or section may not be listed:
- • Your course or section is not listed in UDSIS. Contact your HR Liason.
- • You are not the instructor of record listed in UDSIS for the course. Contact your HR Liason.
- • Your course may be in another Academic term (undergraduate, graduate are listed separately). Worksite Setup can only list one term at a time. Use the Reset button next to Worksite Setup to go back and select a different term.
If the box for that section is gray and can't be checked, you should see a link at the end of the line to select anyway. If you click that link, the course/section will be chosen.
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+ 4. I set up my course site and published it, but students cannot see it.
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Each semester students registered for courses whose rosters are added to a Sakai@UD site will have access to the published Sakai@UD course site prior to the first day of classes. The date will be announced on the Sakai@UD gateway.
Instructors can give students early access to a course in Sakai OR contact them using the course's POBOX classlist to provide information prior to the first class.
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+ 5. What is WebDAV? Why would I want to use it?
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WebDAV is an acronym for Web-based Distributed Authoring and Versioning. When you create a WebDAV shortcut to a server space, it allows you to drag and drop files and folders from one place to the other, as you would do it on your own personal computer.
"Sakai supports WebDAV" means that you can drag and drop files from your computer's hard drive to your work space in Sakai.
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+ 6. Why can't my students see the files or
images I have linked to in Sakai?
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Files that you link to from My Workspace are private by default and must be made public if you wish students to see them. Note that the entire world can view public My Workspace files, not just your students.
Files uploaded to your course site Resources are visible to students by default, but you can hide them or limit access by date.
When you duplicate a course or import tools from another course you should check to make sure links do not refer to the original course. See Import tool information from one existing Sakai course site to another or Duplicate an existing Sakai course site for more details.
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+ 7. How do I post video files greater than 200 MB?
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If you have large video files, you may consider placing them on the IT-ATS server and pointing to them from within Sakai. See ATS information for having them host the files. Then use Sakai Resources-Web links or Web content to allow access to the content.
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+ 8. When I log in to Sakai@UD, I see a tab for another instructor's course.
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If you are listed as the co-instructor of a course in UDSIS, you will automatically receive access to a Sakai@UD course site created by the other instructor. You can click Site Info and look at the Roster(s) with site access to review the rosters.
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- + 9. How do I reuse material from a current Sakai@UD course in another semester?
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+ 10. What happens to my course at the end of the semester?
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See Sakai@UD policies.
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+ 11. How do I delete a course site?
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Faculty can request that a course site be removed.
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+ 1. How are students added to the class? Do I have to do anything?
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See Sakai Policies. Each student is assigned to the section in which he or she is enrolled through UDSIS.
Although instructors can add students manually, section information will only be loaded from the information in UDSIS.
Note: Students may not appear on the Sakai course Site Info, Gradebook or Roster tools until they log in to Sakai@UD for the first time.
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- + 2. Can I give access to a Sakai@UD course site to multiple sections or to students in cross-listed courses?
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+ 3. How can I add another section to my course site if the checkbox is unavailable?
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If a course/section is already in use, its checkbox will not be available. Click select anyway? to the right of the course/section to add it to the current course site. See Adding a class or section for details.
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+ 4. How do I add rosters that belong to other instructors
who use the same Sakai course site?
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In Sakai@UD, instructors can only add their own UDSIS rosters. You can give other instructors access to your course site. Be sure to set their roles to "Instructor." Then the other instructors can add their own rosters to your class.
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+ 5. How can I see what the students see in my Sakai@UD course site?
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Faculty can create a guest account using another email address. See the Sakai@UD Guest Management System. A password for Sakai@UD will be returned to you. Then, add the other e-mail address to your course site with the role of Student.
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- + 6. How do I add TAs to my course so they can update content or grade assignments?
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+ 7. How can I give someone outside the University access to my
Sakai@UD course?
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Faculty can create a guest account. Provide the person's full name and an e-mail address that is outside the UD central system (e.g., name@gmail.com or name@english.udel.edu). A password for Sakai@UD will be sent to that e-mail address. Then add the person to your course site.
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+ 8. Why are students missing from the Sakai class Roster?
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The most accurate list of students registered for your course is found in UDSIS.
a) Is the student enrolled in the course in UDSIS?
Have the student verify that the course appears in his or her UDSIS registration. Note that it can take up to 48 hours after electronic registration before the student has access to the Sakai@UD course.b) Has the student ever logged into Sakai@UD?
Instructors may not see a student listed in the Site Info, Gradebook or Roster tools until the student logs in to Sakai@UD for the first time.If these questions do not resolve the issue, submit an IT Help Request with the student information and the Sakai@UD course for which they should have access.
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+ 9. Will students who drop a class
automatically be removed from a Sakai course?
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Students who officially drop a course in UDSIS will no longer have access to the Sakai@UD course site, and they will not appear in Site Info. However, it may take several days before these lists are in sync.
If a dropped student remains in the Site Info list, the instructor can manually make the student inactive, if necessary, so the student cannot access the course site.
Students who withdraw from the course after the Drop/Add date will remain in the Site Info list. The instructor can manually make the student inactive.
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+ 10. Why don't I see my co-instructors in Site info?
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Those listed as instructors of a course in UD SIS are added automatically through a roster associated with the course.
Co-instructors may not be listed in Site Info until they have logged on to Sakai@UD. If you try to add a co-instructor manually and receive an error message that the person is already in the course, it may be because he or she was given access through a course roster.
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+ 11. How do I track student usage in my course?
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Instructors can add the Site Stats tool to any site to check which other tools and resources have been visited by students or other participants. Note: This tool will start tracking users when it is added to a site, so it it recommended to add it at the beginning of the semester.
Instructors can view Forum participation statistics to track postings by individual students.
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+ 12. How long will students have access to a course after the
semester ends?
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See Sakai@UD policies.
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+ 1. Why can't students see the Forum I set up in Sakai?
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A forum is not visible to site participants unless at least one topic is created. See Creating a topic or review the Forum Basics video.
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- + 2. Can I easily send the same Message to all the students in my class?
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See Sending a message (step 3) to all users with a particular role or use the UD P.O. Box. Note that if a student chooses to hide his identity by changing his privacy status, you will not see his name in the To: list, but he will receive your message if you send it to the Student Role.
You could also consider sending a high priority announcement (step 8). This setting will send email to all participants in the site.
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+ 3. Reordering files under Resources does not work.
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Reordering works well using the Firefox browser. If you use Internet Explorer, use the arrows on the left to reorder resources (do not use the numbers, which is problematic).
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+ 4. Using the Schedule tool,
why do some of my scheduled events not appear in my calendar?
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The default view of the Schedule is by week from 8 a.m. to 5 p.m. You can click the Earlier option at the top of the listings or Later option at the bottom to see other times.
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+ 5. I need help with the Sakai Wiki.
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See the Sakai Wiki Overview for Tips and Tricks, Wiki markup language, and other Wiki help topics.
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+ 6. How can I uniquely identify Wiki postings from
two same-named students in a course?
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There is currently no way to do this using Sakai tools. Ask students to identify themselves within the post itself.
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- + 7. How do I delete Wiki pages?
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+ 8. What are the current storage limits for a course or project?
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The current limits are: 200 MB per file upload and 1 GB total per site. If you require more space for your site, send an IT Help Request.
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+ 9. How can I change the text on my course site tabs?
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Sakai uses site titles to label site tabs. When you create a new course site, the site title is copied from UDSIS, and during the creation process, you can change the site title using up to 99 characters.
After a course site is created, if you edit the site title, you're only allowed 59 characters. If you duplicate a course site, the site title is also limited to 59 characters.
One way of dealing with this is to use a short site title (e.g., 10S: NURS231-011) and to put a longer title on the Home page.
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+ 1. What is the connection between Assignment and the Gradebook?
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Using the Assignments tool, instructors have two grading options to record and post assignment grades in Sakai.
- • Add to Gradebook lets you grade each student's work only from the Assignment tool.
- • Associate with existing Gradebook entry lets you enter grades using either the Assignment or Gradebook tool.
See Linking an assignment to the Gradebook in Sakai@UD Help for a comparison of the two options.
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+ 2. How can students resubmit Assignments?
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When grading a student's submitted work in Assignments, an instructor can permit the student to resend a revised version.
When the student views the returned assignment, he will have the option of resending a new or edited version.
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+ 3. Students report trouble uploading files to Sakai. They receive the error,
"Alert: The upload size limit of 200 MB has been exceeded," even for small files, or
their browsers freeze or stay on "Processing".
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This typically is a problem when using the Mac Safari browser. See Technical Requirements for a list of supported browsers.
If the file is over 200 MB, students can use UD Dropbox to submit the work directly to the instructor.
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+ 4. Grades and comments are not visible to students in the
Assignments tool.
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In Assignments you must return the assignment to the student in order for him or her to see it.
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+ 5. On an Assignment, if I change the Due Date or Accept Until options to a later date, the students get this error, "The close date of the assignment has passed. You can no longer submit an answer." This happens even when they try to submit their work on time.
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The default date for an individual student's Allowed Resubmission is the Accept Until date for an Assignment. In an Assignment with multiple resubmissions allowed, if the instructor changes the Accept Until date, the individual students' Allowed Resubmissions dates keep the original Accept Until date. To change an Accept Until date for an Assignment with multiple resubmissions for all students, the instructor can:
- a. change the Number of resubmissions allowed to 0
- b. change the Accept Until date
- c. Post the Assignment
- d. change the Number of resubmissions allowed to Unlimited or the number you want
- e. Post the Assignment again
Allowing multiple resubmissions is most useful if the instructor wants the students to be able to send several versions of their work without the instructor having to intervene. With the number of resubmissions set to zero, when the instructor views a student's work he or she can still allow the student to resubmit and set the date to accept that resubmission.
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+ 1. What are some best practices for delivering online tests through Sakai@UD?
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For instructors:
- • Settings:
- Assessment Organization
- Question Layout: Each Question is on a separate Web page
- Since students must save each answer before going to another question, if there is an interruption in service, when they resume taking the test they are more likely to have their previous answers retained if each question is on a separate page.
- Question Layout: Each Question is on a separate Web page
- Feedback
- For graded tests, do not use Immediate Feedback if you are also showing the correct answer.
- This setting gives students feedback during the test so they could alter their answers before submitting their work.
- For graded tests, do not use Immediate Feedback if you are also showing the correct answer.
- Assessment Organization
- • Images:
- If you are including images in the question, it is best to attach them. To put an image in an answer, make sure that the URL for the image is at a site available to the current students.
- • Question Pools:
- • If you make changes to a question in a question pool and that question is used in an assessment, the changes aren't made to either the pending or published version of the assessment.
• If you are randomly choosing questions from a pool in which changes have been made, you can edit the part of the pending assessment using the pool, click Save, then publish the assessment.
- • If you make changes to a question in a question pool and that question is used in an assessment, the changes aren't made to either the pending or published version of the assessment.
- • Zero points:
- If a student has not taken an assessment and you want to give zero points, using the Scores option on the published assessment, type -0 in the "Adj" column for the student and click Update.
- If a student has not taken an assessment and you want to give zero points, using the Scores option on the published assessment, type -0 in the "Adj" column for the student and click Update.
For students:
- • Take care not to click more than once when saving your answer. Even if the system is slow, doing so could cause further delay.
- • After clicking "Submit for Grading," wait for the submission screen that includes your Confirmation Number (depending on your connection, it may take several minutes). If you close your browser before seeing this screen, your test may not be recorded.
- • Be careful not to have more than one window or tab open to the Sakai quiz. Doing so may cause your answers to be submitted incorrectly.
- • Settings:
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+ 2. How do I permit students to retake a Tests & Quizzes assessment if only one submission is allowed?
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An instructor can let a student resubmit his answers to a test. In Tests & Quizzes, click Scores on the published assessment. Then click Submission Status and Allow retake? under the student's name.
Note that after a student retakes a test, if you export the scores for the published test the file produced will contain the results of both submissions. For both the Gradebook and the Tests & Quizzes the latest score is kept.
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+ 3. Why can't I see student names when grading a
Sakai@UD Tests & Quizzes assessment?
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In Tests & Quizzes, assessments may be set to be graded anonymously. This feature is intended to prevent grading bias based on a grader's past experience with a particular student. This setting can be changed by the instructor in either a Pending or a Published assessment (click Settings then Grading to choose the option that allows student identities to be seen by graders).
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+ 4. If I make a change to a question in one of my question pools, will that question be automatically changed in an existing assessment?
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No. The connection between a pending assessment and a question pool must be reset if changes are made to the pool:
- • If you have copied an individual question, delete the question and re-add it to the assessment.
- • If you randomly draw from a question pool in a part of an assessment, edit the part and click Save.
Remember that questions can only be edited in a pending assessment. If you need to change a question in a published assessment, first remove the published assessment, edit the pending version and republish it.
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+ 1. What is the connection between Assignment and the Gradebook?
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Using the Assignments tool, instructors have two grading options to record and post assignment grades in Sakai.
- • Add to Gradebook lets you grade each student's work only from the Assignment tool.
- • Associate with existing Gradebook entry lets you enter grades using either the Assignment or Gradebook tool.
See Linking an assignment to the Gradebook in Sakai@UD Help for a comparison of the two options.
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+ 2. How can I give "Extra Credit"?
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Currently, the Gradebook does not allow you to assign extra credit, drop the lowest score, or give negative scores. For help in implementing your grading needs, submit a IT Help Request, asking for a Sakai@UD consultation.
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+ 3. Can the Sakai Gradebook post final grades to UDSIS?
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Unfortunately, no. This is a frequent request from faculty and we are looking into adding this functionality in the near future.
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+ 4. Why are my uploaded grades not appearing in the Gradebook?
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Values for Gradebook items that are added in Assignments or sent from Tests & Quizzes can only be posted or edited from those tools and cannot be uploaded directly to the Gradebook.
Grades for Assignments that are "associated" with an existing Gradebook item can be uploaded. Care must be taken to make sure the Gradebook item maximum point value matches that of the Assignment.
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- + 5. How do I a delete a Test & Quizzes Gradebook column?
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+ 6. In the Gradebook, grades and comments are not
visible to students.
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See Making grades available to students. Comments made using the Assignments tool do not appear in the Gradebook.
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+ 7. How can I give letter grades instead of number grades?
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Instructors can assign letter grades to Assignments but they cannot be sent to the Gradebook. Only numeric values can be added to Gradebook items. In the Gradebook a letter grade can be associated with the course grade. If you want to have the students see any textual feedback you can use the Post'Em tool.
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- + 8. How do I change the point value of an Assignment in the Gradebook?
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If you added an Assignment to the Gradebook, edit the point value of an Assignment using the Assignments tool.
If you choose "Edit gradebook item settings" from the Gradebook Items list, you will see a message to "Please go to Tests & Quizzes to edit these settings."
If you associated an Assignment with an existing Gradebook Item, you must edit the point value for both the Assignment and the Gradebook Item separately.
See the FAQ above "What is the connection between Assignment and the Gradebook?"
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