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Complex Coordinator

Context of the Job

Under the general direction of the Associate Director of Residence Life and under the functional direction of three Assistant Directors, implement a residential education program focused on the Residence Life educational priority of citizenship. Further the achievement of the University of Delaware 's General Education goals through a variety of educational strategies, quality management, and leadership of the assigned complex. Work with Residence Life Assistant Directors to create living environments that facilitate transformative learning experiences, support the academic mission of the University, and partner with students to explore citizenship.

Creating this environment necessitates leadership and collaboration with three primary constituencies: students, the Office of Residence Life, and the University of Delaware community.

Major Responsibilities

Students:

Work with professional staff team, faculty, and affiliated offices to facilitate student learning in the residence halls based on a learning outcomes model. Work in collaboration with professional staff team to explore and propose educational strategies.

Promote student leadership opportunities and provide leadership training. Direct the Hall Directors in their advisement of Complex Community Councils to further develop student leadership skills. May advise student groups.

Coordinate on-site and front-line response to crisis situations, including those that are highly complex in nature and may be life threatening. Serve in a live-in capacity to provide non-clinical student counseling, crisis intervention, and referral services. Direct Hall Director and Resident Assistant crisis response efforts. Participate in a University-wide weekend on-call rotation and act as primary contact person for all student crises.

Analyze trends and formulate response (educational and judicial) to student behavior issues. Educate staff and students about and ensure adherence to the University Code of Conduct, Residence Hall Regulations, and fire and safety codes.

Serve as liaison to various University offices in order to provide a high level of service to students in special living learning options including freshmen and upper division Honors housing, English Language Institute housing, Freshman Year Experience (FYE) program, and Special Interest Housing.

Office of Residence Life:

Departmental Coordination Responsibilities:

Participate in the creation of a departmental vision and strategic plan. Implement department short and long range goals and initiatives.

Provide leadership and coordination for one or more department-wide functional responsibilities supervised by the appropriate Assistant Director.

Participate in professional development and growth opportunities in order to maintain current knowledge of student development and student learning research, theory and practice that best serve the needs of students.

Recruit and participate in selection decisions for departmental staff including Resident Assistants, Hall Directors, and professional and salaried staff members. Serve as members of departmental selection and training committees. Develop training materials and lead training presentations for all levels of departmental staff.

Oversee staff development and student programming budgets for the complex totaling approximately $7000.

Plan and coordinate large-scale departmental events. Participate in department assessment and self study efforts. Gather and report data and participate in analysis.

Represent the Office of Residence Life at campus-wide functions.

Paraprofessional Supervision Responsibilities:

Supervise and further the development of graduate and undergraduate Hall Directors. Provide direction to Hall Directors in the supervision of a complex staff consisting of Resident Assistants in their roles as educators. Provide assessment of staff needs and deficiencies and work with Hall Directors to provide leadership training and staff team development, including corrective action for deficiencies.

Instruct UNIV 320, Contemporary Issues for Resident Assistants, a weekly one-credit course. Collaborate on course design, prepare lesson plans, evaluate student performance, and assign grades.

University of Delaware Community:

Provide Residence Life staff members' direction in day-to-day management of housing and facilities concerns including: opening and closing of halls, key and security systems management, custodial and maintenance issues and room change process.

Respond to facility emergencies. Provide input on long-term programs and projects. Make recommendations for program modifications and facility renovations.

Serve as a Judicial Hearing Officer for the University judicial system and render educational and corrective sanctions (including suspension from the University) for violations of University policies.

Consult with a variety of University of Delaware offices including the Department of Public Safety, the Center for Counseling and Student Development, Student Health Services, the Academic Services Center , Judicial Affairs, Campus Life, Center for Black Cultures, Student Centers and Student Activities to directly and indirectly address student and parent concerns, provide referrals and create programming opportunities for students.

Qualifications

Required: Master's Degree and two years experience working with college students; familiarity with college student learning and development theories; a commitment to and knowledge of multicultural and diversity issues and the ability to work effectively with a wide range of constituencies in a diverse community; effective interpersonal, communication, and presentation skills; knowledge of student support programs and services, and crisis intervention techniques; non-clinical front-line assessment and referral skills; and organizing and coordinating skills.

Preference given to candidates with two years of professional employment in higher education; direct experience working in a residence hall environment; the ability to articulate theories of learning and teaching relevant to college students; the ability to convert learning theory to practice in a residential environment; ability to understand university sustainability initiatives and incorporate them into work tasks; behavior management experience; skill in crisis intervention, directing and enforcing policies and regulations which pertain to campus life and to student development; the ability to motivate, develop, direct and train assigned staff including coordinating and supervising work, fostering a cooperative work environment, and maintaining employee morale in a high stress setting; the ability to interpret, adapt and apply guidelines and procedures; the ability to contribute to the creation and implementation of short and long-range department goals; proficiency in a variety of computer applications (word processing, spreadsheet, database and presentation software); the ability to manage multiple tasks and effectively prioritize among competing needs.