Jeff Chase
Senior Art Director

David Barczak
Senior Art Director

Neil Thomas
Senior Associate Director

Office of Communications & Marketing
The Academy Building
105 East Main Street
University of Delaware
Newark, DE 19716 • USA
Phone: (302) 831-2791

Information architecture, usability, and design

Don't Make Me Think: A Common Sense Approach to Web Usability
Steve Krug
New Riders Publishing (2000)

The Elements of User Experience: User-Centered Design for the Web
Jesse James Garrett
New Riders Publishing (2002)

Information Architecture for the World Wide Web, Second Edition
Louis Rosenfeld and Peter Morville
O'Reilly (2002)
"The Basics of Navigation." You'll find a good look at various navigation issues and how to deal with them.
"Usable Information Technology." The official site of Jakob Nielsen, the authority on web usability
A web style guide authored by the Yale Center for Advanced Instructional Media. Includes helpful sections on typography and editorial style.

Writing for the web
"Writing for the web." A general presentation of materials from a variety of sources on the general topic of how to write for the web. Much of this is based on studies by respected web authority Jakob Nielsen.
"Concise, Scannable, and Objective." A long article by John Morkes and Jakob Nielsen presenting the results of a web readership study. The article has become a classic, and many sites that examine web writing provide links to it.
"Guide to Writing for the Web." This five-step program covers the basics of good web writing.

Design, Standards and Best Practices

University of Delaware • Newark, DE 19716 • USA • Phone: (302) 831-2791 • © 2009
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