ENGL410 Spring 2002

Information Technologies would like to request your team's analysis of what students perceive to be of value while managing their academic and student life business on the web. We would be interested in student feedback on the utility and usage of the services below including recommendations for future development. If your report confirms that the service is valuable as provided, that affirmation is useful to know too.

• UD Directories - find a UD student or staff member
  
  
  • This is one of our most used web services.
  • Staff info is public. Student info is restricted to campus viewers unless the student removes that restriction.
  • This data is updated nightly.
  • Question: How can we inform students that they may configure their directory options?
  
  
• UDaily - UD's online news service
  
  
  • Provides up-to-the-minute UD news.
  • We want to inform, we are obligated to inform, and on occasion we must be able to enumerate how we informed.
  • UDaily news items appear on UDaily, the UD home page, on customer pages, and as web alerts.
  • Students and staff may submit article suggestions.
  • Questions: What news do you read every day? How can you be encouraged to read UDaily?
  
  
• StUDent Events
  
  
  • Answers question: "What is there to do?"
  • Released January 2002.
  • For students, by students.
  • Questions: Have you seen it? How often would you check it? What can be done to attract students to this page?
  
  
• Courses search
  
  
  • Provides search and information on each course section.
  • This service is designed as decision support tool.
  • We are enhancing this service even as we speak!
  • Note: Advanced registration begins for Fall 2002 on April 15th.
    
  • Question: Do you use the on-line Courses Search or the printed reg book when looking up course info? Do you use Courses Search for Advanced registration? For Drop/Add?
  
  
• Ask Francis Alison - UD's Q&A service
  
  
  • Anyone, anywhere in the world may anonymously submit questions.
  • Intended to encourage community and interaction with our visitors.
  • While this service permits questions to be submitted anonymously, visitors who supply their e-mail addresses will receive an answer to their question via e-mail.
  
  
• home page <www.udel.edu> assessment
  
  
  • Focus on service and accessibility.
  • Our goal is to inform, not entertain or sell.
  • Everything belongs on the home page!
  • Questions: What do you have defined as your home page? How often do you visit the UD home page?
  
  

• UD&me student portal (prototype, not coded)
  
  
  • Goal is to provide customized, secure content.
  • The portal supplements SIS+; it does not replace it.
  • You need to understand portal infrastructure to do this project.
  
  
• Advanced Registration on the web (prototype, not coded)
  
  
  • Goal is to collect course requests on the web instead of using scantron sheets.
  • We can validate some info on the web requests and provide immediate feedback.
  • This application collects course requests. It does not schedule you into classes.
  
  
• UDigital Portfolio (this is coded and being tested)
  
  
  • "A picture is worth a thousand words."
  • Initially, this service will provide web-quality images to students and staff.
  • Note: if you are going to evaluate this service as your project, let me know and we will create the test id you will need for access.
  
  

• Do students use this service?
• How/why do students use this service?
• When this service was used, was the question answered?
• Does this service meet students' expectations?
• What works well with this service?
• Is this service valuable to you?
• What is the most valuable aspect of this service?
• Can you easily find this service on the UD website?
• Comment on the presentation and navigation of the web service.
• Most importantly, how could this service be improved?
• What website do you typically go to when you leave this service?