IT Professionals Orientation (Web) 

CITA Technical Training Offerings

IT Overview
IT Departments and Functions
Introduction to Central Systems
Physical Network
Internet 2 at UD
Wireless Connection to the Network
Campus System Administrator Procedures and Resources

Getting Started for CITAS
Information about IT meetings
List of Campus Information Technologies
Associates in other departments
User Services Mailing Lists
Details about the role of CITAs

Help and Resources
- IT Help Center
- User Education
- Faculty Support
- Search Engines

Policies
- E-Mail User Policy
- Responsible Computing
- File Retention Policy

IT Standards
- CITA responsibilities
- Pertinent mailing lists
- Documenting departmental equipment

Book Allowance  ($200)
offered Spring 2002 and Spring 2004

Online Training
Virtual Training Company (VTC) (200+ titles)
Oracle University Online Library

Formal Training
Off-Campus (portion paid by IT)
On-Campus Custom Training

- May 2002 Updating Support Skills for MS Windows 2000 - 3 day and MS IIS 5.0 Drilldown - 1 day  (Instructor Eric White)
- June 2002 SANS: Incident Response Techniques - 1 day
SANS: Securing UNIX Systems - 1 day (Instructor Randy Marchany)
- June 2003 Mastering Windows XP - 2 days (Instructor Mark Minasi)
- July 2003 Windows Server 03 - 2 days (Free Training by Online Consulting and Microsoft)
- Jan 2004  Web Usability - 1/2 day (Instructor Pat Billinsley)
- June 2004 Windows 03 Security - 1 day (Free Training by Online Consulting and Microsoft)
- July 2004 SANS - Risk Analysis/CIS - 1 day
SANS - Setting up CIRT - 1 day (Instructor Randy Marchany)

Professional Development (all employees)
- User Services' training classes
- self-study resources
- University credit and non-credit courses
- programs offered by local institutions