Web Development

IT WD Goals

IT WD's overriding goals are to make others successful, move the institution forward, cut costs, and enable "big wins". In line with the Administrations goals this year are the following goals for the IT WD.

IT WD 2013-2014 Goals

  • Throughout the year, resolve personally identifiable information (PII), PCI, security, compliance, and audit findings as they are identified.
  • Provide business system improvements that save money, cut costs, provide strategic gains, move the institution forward, or are big wins.
  • Manage and implement Development Office requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement Research Office requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement Finance requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement UD client requests by meeting with them regularly or at least quarterly.
  • Provide documentation, client support, communications for IT and within IT, and collect client feedback via IT's Communication Group, which serves all of IT and speaks to our constituents for IT.
  • Enhance IT WD's server infrastructure. Assess and upgrade hardware (real or virtual) for improved availability/failover and other items to be determined.
  • Enhance the application infrastructure. Assess and make improvements for security, availability/failover and other items to be determined.
  • Identify self-service payment front-end for UD departments.
  • Evaluate the use of IT WD service levels for support.
  • Define a strategy and implement Grouper to manage groups and permissions.
  • For text appearing on applications, identify a solution for distributing its management to system owners so that updates are not coding requests.
  • Identify and implement UD Forms improvements once initial infrastructure goes live in June 2013.
  • Apply template and secure styles to regularly used applications and forms to reduce maintenance due to continual browser and device improvements.
  • Stretch goal - Identify portal solution that aggregates secure business and related messaging.
  • Determine and seek to achieve "quality of services" goals, which are refined improvements to delivery better service.
  • Implement methods to achieve our current mantras "financials first" and "bug blitz", which keep the strategic and less strategic requests moving forward.
  • Continue staff development with training, webinars, IT WD workshops series, and recognition programs.

IT WD 2012-2013 Goals

  • Throughout the year, resolve PCI, security, compliance, and audit findings as they are identified.
  • Manage and implement Development Office requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement Research Office requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement Finance requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Implement Parent/Guardian secure services for viewing items such as grades, schedules, etc. that students may share with them.
  • Manage and implement UD client requests by meeting with them regularly or at least quarterly.
  • Provide marketing, communications within IT and for IT, client support, client feedback via IT's Communication Group, which serves all of IT and speaks to our constituents for IT.
  • Provide business system improvements that save money, cut costs, provide strategic gains, move the institution forward, or are big wins.
  • Improve our aging infrastructure. Assess and progress on improvements for servers, security, groups/permissions, Web Forms infrastructure, centralized css and styles, implement responsive design, possibly portal, and others to be determined.
  • Determine and seek to achieve "quality of services" goals.
  • Implement methods to achieve our current mantras "financials first" and "bug blitz".
  • Continue staff development with training, webinars, IT WD workshops series, and recognition programs.

IT WD 2011-2012 Goals

  • Throughout the year, resolve PCI, security, compliance, and audit findings as they are identified.
  • Manage and implement Development Office requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement Research Office requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Manage and implement Finance requests by meeting with them regularly -- or at least quarterly -- and keeping their requests as an institutional priority.
  • Implement Parent/Guardian secure services for viewing items such as grades, schedules, etc. that students may share with them.
  • Manage and implement UD client requests by meeting with them regularly or at least quarterly.
  • Provide marketing, communications within IT and for IT, client support, client feedback via IT's Communication Group, which serves all of IT and speaks to our constituents for IT.
  • Provide business system improvements that save money, cut costs, provide strategic gains, move the institution forward, or are big wins.
  • Improve our aging infrastructure. Assess and progress on improvements for servers, security, groups/permissions, Web Forms infrastructure, centralized css and styles, implement responsive design, possibly portal, and others to be determined.
  • Determine and seek to achieve "quality of services" goals. Continue this initiative that was started last year.
  • Implement methods to achieve our current mantras "financials first" and "bug blitz".
  • Continue staff development with training, webinars, IT WD workshops series, and recognition programs.

IT WD 2010-2011 Goals

  • PCI, security, compliance, audit findings
  • University Development
  • Budget processes
  • Financial processes
  • Research processes
  • Stretch goal - articulate and provide Parent Services

IT WD 2009-2010 Goals

  • PCI, security, compliance, audit findings
  • University Development
  • SSI – improve billing processes for accuracy and customer service
  • Research Office reporting solutions
  • Budget services particularly BTA
  • Financial services
  • Stretch goal - articulate and provide Parent Services
  • Stretch goal - articulate and provide Mobile Services