Computer security incident reporting & response


Security breach
(detected by unit) 

  1. Notify IT via email to  Security Administration.
  2. Breach notification procedures must be followed if high-risk confidential or PII (e.g., Social Security, credit card numbers, etc.) are stored on, or accessible from the compromised system.

Security breach
(detected by IT)

  1. IT disables the system's network connection and notifies the unit's IT professional or other administrative contact of the incident. Systems must be left on and unplugged from the network.
  2. The unit determines if high-risk confidential or PII is present.
  3. If high-risk confidential or PII is present, follow the breach notification procedures.
  4. If high-risk confidential or PII is NOT present, unit describes action taken to clean the system. IT re-enables the system's network connection.

Computer theft

  1. Report theft to Public Safety   (302-831-2222).
  2. If confidential personally identifiable information (PII) was stored on the computer, notify IT via e-mail to Security Administration.

Copyright infringements


Send email to  Security Administration.
 

Electronic threats to
personal safety


Call UD Police - Emergency calls, dial 911. Non-emergency calls, dial 831-2222.
 

General security
incidents


Call the IT Help Center  (302-831-6000)  OR send email to abuse. Include intact firewall logs or other evidential matter in your email.
 

Internet fraud


Contact the Internet Crime Complaint Center (IC3), or use the FTC Consumer Complaint form to report a company or organization.
 

SPAM


Forward any SPAM received to the Federal Trade Commission, making sure you include the full email header, which is required to investigate the complaint.