How does this cyberattack affect me? What should I do?
- Click a question to reveal its answer.
If your information is at risk, the most important thing you can do is to monitor your credit information. To help relieve concerns and restore confidence following this incident, the University has contracted with Kroll Advisory Solutions to assist you—at no cost to you.
First, UD is providing free access to Kroll’s credit monitoring service for 36 months. You must activate within six months from the date of the notification. Once activated, you will be notified by email when your credit files show certain credit activity in your name that is commonly associated with identify theft.
Second, UD is providing free access to Kroll’s licensed investigators for three years from the date of notification. Kroll’s team has expertise in solving problems associated with identity theft and potential identity theft. The investigators will be available to listen to your concerns, answer your questions and offer their expertise regarding any issues you may have noticed. Should your credit be affected by this incident, an investigator will help you restore your identity to pre-theft status. This service will be provided at no cost to you.
In the notification letter, each affected individual was given a unique membership number that you will need to provide when you sign up for Kroll’s services. You can sign up online at www.idintegrity.com or by filling out and returning the Consumer Credit Report and Credit Monitoring Authorization Form that was enclosed with your notification letter.
- Call any
one of the three credit reporting agencies:
- Equifax Information Services, LLC: 1-888-766-0008
- Experian: 1-888-397-3742
- TransUnion LLC: 1-800-680-7289
- Request that a fraud alert be placed on your account to let creditors know to contact you before opening a new account in your name.
- You can order a free credit report from the agency.
- The agency can also provide you with information on placing a “security freeze” on your account.
- Carefully review your credit reports for accounts you did not open or for inquiries from creditors that you did not initiate. Review your personal information, such as home address and Social Security number for accuracy. If you see anything you do not understand, call the credit agency at the telephone number on the report.
Equifax, TransUnion, and Experian offer other services, some of which are free and some of which require a payment. (The information below is adapted from the Equifax website.)
A Fraud Alert (free for 90 days) is a notice added to your credit file that you may be a victim of fraud and requires creditors using the file to contact you to verify your identity prior to establishing any new credit accounts in your name, issuing a new card on an existing account, or increasing the credit limit on an existing account.
A Security Freeze (requires fees) prevents your credit report from being reported to third parties, except those exempted by law or those for whom you contacted a credit reporting service and requested that the freeze be lifted.
For more information consult the Equifax, TransUnion, and Experian Web sites.
If you think you are the victim of identity theft, notify the
United States Federal Trade Commission:
Because of this incident, all PINs associated with UD IDs were reset. As of 5 p.m., Aug. 1, 2013, self-service PIN reset is now enabled for Blue Hen incoming students, current undergraduate students and current graduate students. Details are available at http://www.udel.edu/it/help/CAS/udid.html.
Alumni who need to reset their PINs should call the Registrar's Office at 302-831-2132. Due to the volume of PIN resets taking place, only those students enrolling for courses and alumni who need immediate access to their academic record can be accommodated at this time.
Employees who use PINs may reset their own PINs or see their HR liaison if they do not know their UDelNet ID and password.
A reminder has been added to the Central Authentication Service (CAS) page that PIN reset is required if you use UD ID and PIN. This reminder notes that any PIN set before July 30, 2013, must be reset and directs users to click on the "Forgot your UD ID or Pin?" link on the page to reset it.
For more information, see the IT PIN reset page available from any CAS page or at http://www.udel.edu/it/help/CAS/udid.html.
UDelNet IDs and passwords were not affected. Students or employees who use a UDelNet ID and password to log on and who do not use their PIN will not need to reset it.