IT Organization

Information Technologies (IT) provides the University with a robust technology environment that allows students, faculty, and staff to pursue academic studies, conduct top-flight research, and conduct the business of campus life easily and effectively. IT reports to the University's vice president for Information Technologies and Chief Information Officer.

View the overall organizational chart for IT or choose one of the six IT units to see their chart or read more about each unit below.

Academic Technology Services (IT-ATS) assists faculty members to enhance student learning through the appropriate application of technology. Staff members provide specialized assistance in areas such as webcasting, distance learning, digital media, video, satellite uplink and downlink, and videoconferencing.

Client Support & Services (IT-CS&S) is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS&S focuses on helping the UD community use technology effectively and efficiently. IT-CS&S staff members also take the lead supporting productivity, research, and instructional tools for the UD community, student computing, research computing applications, LearnIT@UD, and assistance with hardware and software issues through the IT Support Center.

The IT Support Center is available Monday through Friday from 8:00 a.m. to 5:00 p.m. to answer technology-related questions from students, faculty, and staff. Questions can be submitted by phone, e-mail, or through an online form. Self-service support is available 24/7 through documentation available on the Support Center Web site at http://www.udel.edu/help/. The Support Center serves as the first tier of support and uses Numara Footprints as its call-tracking system. Support Center analysts take care of approximately 50 percent of the questions received. If the analyst cannot answer the question or resolve the issue, it is escalated to the appropriate group within Information Technologies—the second tier of support.

The Information Security Office (ISO) in IT-NSS is responsible for a comprehensive, campus-wide information security and privacy program. The ISO establishes information security policies, procedures, training, and awareness initiatives designed to protect University information resources, limit liability, and prevent legal and regulatory violations.

The Infrastructure group in IT-NSS manages the operation, maintenance, and support of networking and computing systems. The group is responsible for the organization and general management of the central technical systems and data center groups. These systems include enterprise class client/server, and data storage and retrieval systems. This unit also maintains the learning management and e-mail servers.

Management Information Services (IT-MIS) supports the enterprise systems of the University, including the Human Resources, Student Information, and Financial systems, in addition to central database and data warehouse systems. IT-MIS is responsible for development of new and improved campus business practices and the support of core business systems that are critical to the University's strategic plan and institutional mission.

Network and Systems Services (IT-NSS) is responsible for all central computing systems, campus-wide networks, telephone services, voice mail, campus card systems, physical maintenance of campus data networking, telecommunications, and the cable TV distribution system. NSS is led by the University's Chief Technology Officer (CTO).

University Media Services (IT-UMS) is responsible for the planning, management, creation, implementation, and technical support of professional audio/video production, campus and performance events (including Mitchell and Pearson Hall performance venues), classroom technology, and technical media support for the University community.

Web Development (IT-WD) is responsible for the specification, development, and implementation of institution-wide, Web-based information services that support the University's core business systems. The unit provides Web design and development services to both administrative and academic clients while maintaining significant responsibility for, and impact upon, the development of new and improved campus business processes.