Email Help

To read your University email, you must have:

An active email account
- New Students/Faculty/Staff: Read about and activate your UDelNet account. (UD PIN required for account activation.)
- After activating your account, you may immediately access UD email.

A program that allows you to read and send email

The University of Delaware provides support and assistance for the email software listed below.

You may use other email programs, but the University cannot provide assistance for them.

Software NOT requiring prior computer configuration
Google Apps Mail	- for all UD undergraduate students* and others who have converted to Google Apps mail, accessible through any Internet Web browser at* http://googleapps.udel.edu Google Apps help
Webmail Direct (Mirapoint)	- UD's email system, accessible through any Internet Web browser at http://mail.udel.edu. How to Use Webmail Direct First-time users: Review webmail preferences. By default, the Email spam filter is on. Check your Junk Mail folder daily to verify that valid mail has not been misdirected there.
Pine	- an alternate mail client for Webmail direct (Mirapoint) email How to Use Pine
Central MS Exchange	- For those Faculty/Staff on MS Exchange only, accessible through any Internet Web browser. See MS Exchange help
Software requiring configuration on your computer/device
Thunderbird mail	Google Apps Mail: Configure PC or Mac email client for Google Apps mail WebMail Direct: Windows: Thunderbird Mac: Thunderbird
Mac OS X mail	Google Apps Mail: Configure Mac email client for Google Apps mail WebMail Direct: Configuration
MS Outlook on Exchange	How to use Microsoft Outlook with the Exchange server (For those Faculty/Staff on MS Exchange only)
Smartphones	Google Apps mail configuration Webmail Direct configuration iPhone/iPod Touch: on Webmail Direct iPhone setup on MS Exchange (Faculty/Staff only)

Students may forward their UD mail to another email account; however, read these warnings.

Google Apps Mail

UD Webmail Direct

Activate UD's SPAM filter - Log In and Set Preferences.
The Spam filter can be fine-tuned using allowed senders and blocked senders lists.
Change your UDelNet password for UD central systems (Login required)
iPhone setup-UD Web
Show largest email folders/messages ( UD mail) (Login required)
Vacation messages (sets an automatic "away" message when you are not reading email)
Forward email to another account (Login required)
- Remove email forwarding (Log in, choose "Forward your Email" & "Remove your current forwarding")

General Email Help

Display full email headers:
- in popular email software (from spamcop.net)
- in MS Outlook
- in UD webmail
Email safe practices
Mailing lists on UD central systems
Prepare email before an extended leave from campus
Reduce SPAM
UD's Dropbox - to exchange files too large to send by email
UD's P.O.Box - to send messages to lists of students (class rosters, major mailing lists, minor mailing lists, etc.)

If you have comments or suggestions about this Web page or see any errors, contact the IT Communication Group.