McAfee VirusScan: Manually Scan Your Computer in Safe Mode (Windows 8)

If for any reason you are unable to run a scan or VirusScan is unable to clean or delete the virus, follow these instructions to restart your computer in Safe Mode and run a manual scan.

  1. Restart your computer in Safe Mode:
    1. Press the Windows + R key combination to bring up the Run dialog box.
    2. In the blank field, type msconfig

      run window

    3. Click OK.
    4. Click the Boot tab at the top of the System Configuration dialog box.
    5. Place a check mark in the checkbox in front of Safe boot.

      system configuration dialog box

    6. Click OK.
    7. Click the Restart button when the next dialog box opens.

      restart dialog box

    8. You will need to wait a few minutes until the process is complete.
    9. Type in the password for the computer and press ENTER.

      NOTE
      Your computer will continue to boot into Safe Mode until you repeat this precedure and clear the checkbox in front of Safe boot in the System Configuration window. These instructions are provided below.

  2. Scan the computer with VirusScan:
    1. Close the Windows Help and Support dialog box that appeared after you restarted your computer in Safe Mode.
    2. Left-click the Start button.

      safe mode start

    3. Click the downward pointing arrow on the left side of the screen under the tiles.

      down arrow

    4. Use the scroll bar at the bottom of the screen to locate the McAfee On-Demand Scan icon.

      apps on demand image

    5. Click On-Demand Scan.
    6. Click Start.

      start virusscan dialog box

    7. When VirusScan is finished scanning, close all VirusScan windows.

  3. Restart to normal mode:
    1. Press the Windows + R key combination to bring up the Run dialog box.
    2. In the blank field, type msconfig

      run window

    3. Click OK.
    4. Click the Boot tab at the top of the System Configuration dialog box.
    5. Clear the check mark in the checkbox in front of Safe boot.
    6. Click OK.
    7. Click the Restart button when the next dialog box opens.

      restart dialog box

    8. You will need to wait a few minutes until the process is complete.
    9. Type in the password for the computer and press ENTER.

Last updated 2/14/14