Staff computer virus cleanup policy

Do you have a personal computer that is infected with a virus, malware, or spyware? If so, you can bring your non-UD owned computer to a convenient campus location to have these items removed.

To increase network security for the entire UD community, IT now provides a virus cleanup service for non-UD owned computers. The service applies to computers personally owned by faculty and staff.

This for-fee service includes the removal of any viruses, spyware, malware, and Trojans from affected computers as well as installation of the most current versions of virus and spyware protection programs to minimize re-infection.


Question
Why is this policy necessary?

Answer
As well as causing problems on an individual's infected computer, the campus network and the entire UD community are at risk from computers that are infected with viruses, spyware, adware, etc.

IT anticipates that the service will encourage members of the UD community to bring in an infected computer for cleanup.


Question
How can a I prevent my computer from becoming infected with viruses, spyware, etc.?

Answer
Computers can get infected by viruses if they are not running up-to-date anti-virus software. You should be running UD's site-licensed version of McAfee Anti-Virus software. This program will identify and delete viruses and trojans that are on your computer. This version is provided to the campus for free, and it is automatically updated when your computer is connected to the network, providing continued protection from virus infection. You should also be checking for and deleting spyware at least once a week. See the IT Support Center's security site for more information about how to maintain a secure computer.

Most spyware and adware can be avoided by taking care when you download programs to your computer. You can also install and use free anti-malware programs, which help prevent and remove spyware and malware.


Question
How can I get my computer cleaned?

Answer
To have your computer cleaned of viruses, call the IT Support Center at (302) 831-6000 to schedule an appointment. You will need to drop off your computer at IT Client Support & Services in lower level of Smith Hall for the service.


Question
How is the cleanup fee charged?

Answer
Payment for the service can be made with MasterCard, VISA, Discover/NOVUS, American Express, or an online check at the time you drop off your computer.