Access to computing resources

Overview

Individuals require UDelNet accounts to access the general purpose central servers. These servers support email, the Web, research, and instruction.

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Access for students

Student email access: All students currently enrolled at the University have access to a UDelNet account. The operative criteria is "currently enrolled." This status is maintained over winter/summer sessions.

If a student is currently enrolled but does not have an active UDelNet account, he should go to the University ID Card office. The interface between the University ID Card (i-card) and an active account is automatic. Therefore, if there is an error in status, it must be corrected by the ID Card office.

Graduating student email access:

  • As of January 2010, UD graduates retain ownership of their UDelNet email address. Email is hosted on Google Apps @UDel.edu. Graduates may continue to access mail sent to their UDelNet address by logging in to: http://googleapps.udel.edu or may forward this mail to another address by logging in to www.udel.edu/network.
  • Please review important steps before leaving campus.

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Access for faculty and staff

Faculty/staff email access: All permanent faculty and staff who are currently affiliated with the University have access to a UDelNet account. The operative criteria is "currently affiliated."

If an individual is currently affiliated but does not have an active account, he should contact the University ID Card office. The interface between the University ID Card (i-card) and an active UDelNet account is automatic. Therefore, if there is an error in status, it must be corrected by the ID Card office.

Faculty/student course work access: Faculty who require computer work on the central UNIX systems as part of their course, can request a course project. This can be done by submitting a UNIX Instructional Project Request form which is available at Systems Access and Authorization. The convention is to assign course projects a number in the 2xxx range, so that on a list of a student's projects, a course project can be identified. The computer accounting system interfaces automatically with the UDSIS course roster data on a daily basis to add those students currently enrolled in the course. Course projects are inactived two weeks after the semester ends, unless the instructor specifically requests that it be left active so that students can make up incompletes.

Faculty/student research access: Departments may establish research projects for faculty and graduate students to use central UNIX systems and authorize individuals to use that project. This can be done by submitting a UNIX New Project Request form available at Systems Access and Authorization.

Faculty/staff access to UD administrative systems: Complete required web form(s) (Log in required).

Faculty/staff access to central mail server mailing lists: See instructions to add additional faculty/staff to UD central server mailing lists.

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Access for non-affiliated individuals

Retired faculty/staff email access: Retirees are routinely continued in the University ID Card database and will have continued access to their UDelNet account after retirement.

Spouse email access: When spouses have an active University ID Card (i-card), they have access to a UDelNet account. The UD employee and spouse must go to the ID Card office and request a University ID Card (i-card) for the spouse. The day after the card is issued, the University employee can submit a Help Ticket Request for log on credentials for the spouse's account.

Alumni access: UD alumni with graduation dates of January 2010 onward retain access to their UDelNet email address and may access this mail by logging in to http://googleapps.udel.edu. The UD email address may also be forwarded to another address by logging in to www.udel.edu/network.

Alumni graduating prior to January 2010 do not retain access to their UDelnet email address. To stay in touch with the latest news from campus, visit the Alumni Relations Web site at www.UDconnection.com.

The University is able to provide access to its computing resources to individuals who are not University employees or currently enrolled students when a member of the faculty or professional staff is able to assume responsibility for the specific individual. The faculty or staff member's department must endorse the sponsorship and the approval of Information Technologies is also required. Submit a Help Ticket Request for the form, "University Sponsored Access for External Users". The form requires the signature of the University employee requesting access and the signature of the outside individual.

The sponsor coordinates and supervises procedures to provide access and needed training for sponsored individuals. The sponsor must assure that all policies and procedures that pertain are adhered to. At fiscal year end, the sponsor assumes responsibility for reviewing and removing access for individuals for whom it is no longer appropriate.

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Common problems

  • I am currently enrolled at UD but my UDelNet account is inactive.
    • Go to the University ID Card (i-card) office to check your status.
  • I reported my University ID card lost or stolen. Now I can't access UD email.
    • Your email account was inactivated as a security precaution. Because an active account is one of the privileges of your ID card, your email account will be re-activated the day after you receive a new ID card.
  • What do I do if I forget my password?
    • Reset your password by going to the Network Page. Log in on the right side with your UD ID and PIN and click the link to "Change your password".
    • Students: If you forget your PIN, go to the Student Services Building or call the Registrar's Office at 831-2132.
    • Employees: If you forget your PIN, contact your HR Liason.
    • Retirees: Contact your former department's HR liaison.
    • Spouses: Have the UD employee submit a Help Ticket Request.
    • Sponsored acounts: Contact your UD sponsor.
  • What do I do if I see the system message "out of funds"?
    • Call the Systems Security and Access office at (302) 831-6001. Staff will help you analyze your computing expenditures and help you replenish your computing budget.

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If you still need help

If you need additional help, you can submit a Help Ticket Request or call the Help Center at (302) 831-6000 between 8 a.m. and 5 p.m., Monday through Friday.

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