Known issues with Google Drive

Google.com support

Google.com's Google Drive support area includes information about error messages and "known issues"--problems that Google.com knows about.

You cannot create or edit documents stored in Google Drive using an iPad, iPod, or iPhone. You can view documents on an Apple mobile device; just can't edit them.

If you have two Google Apps accounts, for example one at google.com and one at Google Apps at UD, you can use both accounts at drive.google.com (Google Drive in the "cloud"), but you can only use the Google Drive desktop client with one of your Google accounts (e.g., Google Apps at UD or standard google.com). For more information, see this document from the Google Drive Support Web site.

When you store information at drive.google.com (Google Drive online), you are storing information "in the cloud" at an off-campus facility. For most student work and much collaborative work, that is not a major issue. However, we urge UD employees to consider privacy issues, Federal laws, and grant restrictions before storing any personal or UD data on a non-UD server. For more information, see Advice about using Dropbox.com and other cloud services.

If you have chosen not to use the Google Drive desktop application, you can use Google Drive almost exactly the way you've been using Google Docs.
- If you click the triangle next to My Drive, you'll see a list of your folders (formerly called "collections" in Google Docs).
- If you click Shared with me, you'll see a list of the folders and documents others have shared with you.
- You can also follow the link to Download Google Drive later should you choose to use the desktop client to backup your work or sync some of your files using Google Drive.

For more information about Google Drive, go to Google.com's Google Drive Support Web site.