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Answers to Frequently-Asked
Questions
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I dozed off during your talk. Now that I'm
awake, what's really important for my student and
me to remember?
- Web sites for IT issues:
- The University treats violations of its computing policies
very seriously: fines and sanctions can result. It is important
for students to follow the directions at
http://www.udel.edu/security and to download music and other media legally from the
resources listed at http://www.udel.edu/legaltunes.
- Wireless!! http://www.udel.edu/wireless
- Students should get their ID cards and a PIN today; tomorrow, they
should go to http://www.udel.edu/welcome and follow the
directions to start the process of getting their UDelNet IDs and
passwords--used for UDSIS, e-mail, access to UD databases,
discounts on software, etc.
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What does a student need to connect to the Internet and the campus
network?
- On Campus:
- 10Base-T Ethernet adapter and cable (residence halls).
- 802.11b/g compatible wireless network adapter (portable).
- Off Campus:
- High-speed connection (DSL, Cable, apartment
complex T1 connection) or
- 56K v.90 Modem.
(CD for dial-up users available on request from TSC.)
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Does the University provide anti-virus protection
for its students' computers?
- All students must download and install the McAfee anti-virus
software for which the University has acquired a campus-wide
license.
- Systems with the UD-distributed copy of McAfee receive automatic updates to the
McAfee anti-virus software.
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Should a student bring a laptop computer to campus?
- About
65% of our students bring a laptop.
- What will rule your decision: Convenience or Cost?
- Portable computing = more network access:
The University has
installed
802.11b/g compatible wireless access points in over 100 buildings: classroom buildings, the library, student
centers, and residence
halls. UD views wireless access as an important supplement to
Ethernet access.
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Do a lot of laptops get stolen on campus?
- The Office of Public Safety tells us that so long as students exercise
common sense, laptops do not get stolen very often.
- Lock the door.
- Don't leave the computer unattended in a public area.
- Locking cable sets are available from most computer
vendors.
- The computer's Ethernet or wireless card's serial number
assists with tracking.
- The computer's serial number can be
registered with Public Safety.
For more information, contact Public Safety
(302-831-2222).
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Should a student bring a printer to campus?
- Students receive about 200 free pages annually at the printers in our
computing sites.
- Last year, over 75% of students had access to a printer--their
own or a roommate's.
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What systems does UD support?
- Microsoft Vista: We're recommending Home Premium or
Business versions of Vista.
- Windows 2000 or Windows XP.
- Macintosh OS 10.2 or later.
- Visit the
TSC's web site for more
specific information.
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Do students really lose their network access
for copyright violations or connecting an infected computer to
UDelNet?
- YES!
- Once an infected computer is clean, it may be reconnected.
- Copyright violations are treated seriously: 30 days
suspension of UDelNet privileges and a referral
to the student judicial system.
- If IT staff have to clean a student's system or if a
student's computer has been used to violate the copyright laws,
that student will be charged a computer clean-up fee of at least
$70.00.
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When can a student begin using UD's network?
- As soon as he or she pass UCCE and ECCE to complete the
activation of their UDelNet ID.
- Begin at http://www.udel.edu/welcome or go directly to http://www.udel.edu/network
- Because e-mail is
one of the official ways the University communicates with its
students, students should complete the process of activating
their UDelNet IDs before
arriving on campus.
- Do as much as you can from the "Protect and Clean" section
of http://www.udel.edu/security before you come to campus. If your computer is not protected properly
against viruses, worms, and other "exploits," it will not be
allowed on UDelNet.
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How do students make long-distance phone
calls from the residence halls?
- Students may purchase calling cards at the University Bookstore or
may use other pre-paid or regular calling cards.
- Students may also place collect long-distance calls.
- Students may not accept collect calls nor may they place
"10-10" calls on a residence hall phone.
- The local dialing area for UD residence hall room phones
includes all of New Castle County, DE; Kemblesville, PA; and
Landenberg, PA.
- Many students use their personal cell phone plans for long distance
calls.
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