IT
Help Center - Spring Semester 2002 |
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All Student Problems |
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All Student Problems sorted by Total |
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Count of Ticket# |
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Count of Ticket# |
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ProblemType |
Total |
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ProblemType |
Total |
Access; Activate; UNIX;
Student |
39 |
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Learning; WebCT |
176 |
Access; Change of Owner |
2 |
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TSC; Troubleshoot |
167 |
Access; Disk quota
increase |
1 |
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RCC; West |
141 |
Access; Inactive users |
56 |
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RCC; East |
136 |
Access; Out of funds |
8 |
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Security; Virus; Has Virus; Student - transfer TSC |
128 |
Access; Passwords; Other |
2 |
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RCC; Off Campus |
128 |
Access; Passwords; Unix |
48 |
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RCC; Laird |
128 |
Access; PINS; Student |
29 |
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Desktop Systems; Use; Students |
118 |
Access; Register
username |
1 |
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TSC; Virus Repair |
96 |
Access; UD#1 Card |
1 |
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RCC; Drop Off |
82 |
Access; Username |
23 |
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Access; Inactive users |
56 |
Administrative Systems;
Reporting; Data Warehousing |
1 |
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Security; Virus; Has Virus; Student |
48 |
Administrative Systems;
SIS; Financial Aid (300-399) |
2 |
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Access; Passwords; Unix |
48 |
Administrative Systems;
SIS; SIS+ |
1 |
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Voice Mail; Resets/Reinitialize; Student |
47 |
Computing Sites |
5 |
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Security; Hacking |
44 |
Connection; Ethernet;
Faculty/Staff |
4 |
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Access; Activate; UNIX; Student |
39 |
Connection; ISP; Student |
22 |
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E-Mail; Outlook Express; Students |
32 |
Connection; PPP;
Faculty/Staff |
1 |
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E-Mail; General; Forward command |
29 |
Connection; Software;
FTP |
3 |
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Access; PINS; Student |
29 |
Connection; Software;
Other |
7 |
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TSC; Ethernet; Repair |
26 |
Connection; Software;
Telnet |
2 |
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Web (WWW); Web Pages; Student |
24 |
Connection; Software;
WSFTP |
2 |
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Desktop Systems; Maintenance; Student |
24 |
Connection; Wireless;
Student |
1 |
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Web (WWW); Browsers; Student |
23 |
DCWO |
12 |
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Access; Username |
23 |
Desktop Systems;
Maintenance; Student |
24 |
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E-Mail; Pine; How To Use |
23 |
Desktop Systems; Setup |
2 |
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Connection; ISP; Student |
22 |
Desktop Systems; TSC;
Pre-purchase |
2 |
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Learning; UDSerf |
20 |
Desktop Systems; TSC;
Software assistance |
2 |
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E-Mail; Other |
19 |
Desktop Systems; Use;
Faculty/Staff |
2 |
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Other |
18 |
Desktop Systems; Use;
Students |
118 |
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Security; Other |
17 |
Desktop Systems; Virus;
Has Virus; Student - transfer TSC |
7 |
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E-Mail; Messenger; Preferences |
17 |
Desktop Systems; Virus;
How to use software |
2 |
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File Management; Disk Quota |
16 |
Desktop Systems; Virus;
Needs software |
2 |
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TSC; PPP; Repair |
15 |
E-Mail; Chat |
2 |
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E-Mail; General; INBOX too large |
15 |
E-Mail; General; Forward
command |
29 |
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Using Unix; Other |
12 |
E-Mail; General; INBOX
too large |
15 |
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TSC; Ethernet; New Setup |
12 |
E-Mail; General; Mail
lists |
2 |
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DCWO |
12 |
E-Mail; Messenger;
Delete messages |
1 |
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Printing; Local; Student |
12 |
E-Mail; Messenger;
General (how to use) |
11 |
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E-Mail; Messenger; General (how to use) |
11 |
E-Mail; Messenger;
Preferences |
17 |
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Voice Mail; General Questions |
9 |
E-Mail; Other |
19 |
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Using Unix; Command syntax |
9 |
E-Mail; Outlook Express;
Students |
32 |
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E-Mail; Pine; Mail lock or corrupted inbox |
9 |
E-Mail; Outlook; Student |
6 |
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TSC; PPP; New Setup |
8 |
E-Mail; Pine;
Attachments |
2 |
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Software; Word Processing/Editors; MS Word |
8 |
E-Mail; Pine; How To Use |
23 |
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Access; Out of funds |
8 |
E-Mail; Pine; Mail lock
or corrupted inbox |
9 |
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Learning; WebCT; Other |
8 |
File Management; Disk
Quota |
16 |
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Desktop Systems; Virus; Has Virus; Student - transfer TSC |
7 |
File Management; UNIX |
4 |
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Connection; Software; Other |
7 |
LAN; Student |
1 |
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Security; Bandwidth |
7 |
Learning; UDSerf |
20 |
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E-Mail; Outlook; Student |
6 |
Learning; User Services,
self-paced mods |
1 |
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Computing Sites |
5 |
Learning; WebCT |
176 |
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Learning; WebCT; Login |
5 |
Learning; WebCT; Login |
5 |
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Using Unix; Setup problems |
4 |
Learning; WebCT; Other |
8 |
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Connection; Ethernet; Faculty/Staff |
4 |
Library |
3 |
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TSC; Special Request |
4 |
Other |
18 |
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File Management; UNIX |
4 |
Other IP Address |
1 |
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Telephone; General; TSC calls |
4 |
Printing; Local;
Faculty/Staff |
1 |
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Software; UD Thesis; MS Word |
4 |
Printing; Local; Student |
12 |
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Security; Virus; How to use software |
4 |
Printing; Unix; Queue |
2 |
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Library |
3 |
RCC; Drop Off |
82 |
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Telephone; General; Telephone Services |
3 |
RCC; East |
136 |
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Software; Word Processing/Editors; Other |
3 |
RCC; Laird |
128 |
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Connection; Software; FTP |
3 |
RCC; Off Campus |
128 |
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Connection; Software; Telnet |
2 |
RCC; Parent |
1 |
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Access; Passwords; Other |
2 |
RCC; West |
141 |
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Desktop Systems; Virus; How to use software |
2 |
Referral from Leila--Web
(WWW); Web Pages; Student |
1 |
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Desktop Systems; Setup |
2 |
Scanning |
1 |
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Desktop Systems; TSC; Software assistance |
2 |
Security; |
1 |
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Access; Change of Owner |
2 |
Security; Bandwidth |
7 |
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Printing; Unix; Queue |
2 |
Security; Hacking |
44 |
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Desktop Systems; Virus; Needs software |
2 |
Security; Other |
17 |
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Desktop Systems; TSC; Pre-purchase |
2 |
Security; Virus |
1 |
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Administrative Systems; SIS; Financial Aid (300-399) |
2 |
Security; Virus; Has
Virus; Student |
48 |
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Desktop Systems; Use; Faculty/Staff |
2 |
Security; Virus; Has
Virus; Student - transfer TSC |
128 |
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E-Mail; Chat |
2 |
Security; Virus; How to
use software |
4 |
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Connection; Software; WSFTP |
2 |
Service Interruption;
Central System Outage |
1 |
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E-Mail; General; Mail lists |
2 |
Service Interruption;
Central System Problem |
1 |
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E-Mail; Pine; Attachments |
2 |
Service Interruption;
Departmental Server |
1 |
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Software; Stat/Math Applications; SPSS |
2 |
SIS |
1 |
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Software; Stat/Math Applications; Matlab |
2 |
Software Distribution |
2 |
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Software; Programming Languages |
2 |
Software;
Presentation/Desktop Publish.; Other |
1 |
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Software Distribution |
2 |
Software;
Presentation/Desktop Publish.; Powerpoint |
2 |
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Software; Presentation/Desktop Publish.; Powerpoint |
2 |
Software; Programming
Languages |
2 |
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webct |
1 |
Software; Remedy; Access |
1 |
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Software; Presentation/Desktop Publish.; Other |
1 |
Software; Stat/Math
Applications; Matlab |
2 |
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Software; Remedy; Access |
1 |
Software; Stat/Math
Applications; SAS |
1 |
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SIS |
1 |
Software; Stat/Math
Applications; SPSS |
2 |
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Software; Stat/Math Applications; SAS |
1 |
Software; UD Thesis; MS
Word |
4 |
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Service Interruption; Departmental Server |
1 |
Software; Word
Processing/Editors; LaTeX |
1 |
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Printing; Local; Faculty/Staff |
1 |
Software; Word
Processing/Editors; MS Word |
8 |
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Software; Word Processing/Editors; LaTeX |
1 |
Software; Word
Processing/Editors; Other |
3 |
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Service Interruption; Central System Problem |
1 |
Telephone; General;
Information (x2000) |
1 |
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Service Interruption; Central System Outage |
1 |
Telephone; General;
Telephone Services |
3 |
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Telephone; General; Information (x2000) |
1 |
Telephone; General; TSC
calls |
4 |
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Access; UD#1 Card |
1 |
Telephone; General;
Wrong number |
1 |
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Other IP Address |
1 |
TSC; Ethernet; New Setup |
12 |
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Telephone; General; Wrong number |
1 |
TSC; Ethernet; Repair |
26 |
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E-Mail; Messenger; Delete messages |
1 |
TSC; PPP; New Setup |
8 |
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Administrative Systems; Reporting; Data Warehousing |
1 |
TSC; PPP; Repair |
15 |
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Security; Virus |
1 |
TSC; Special Request |
4 |
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Learning; User Services, self-paced mods |
1 |
TSC; Troubleshoot |
167 |
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LAN; Student |
1 |
TSC; Virus Repair |
96 |
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Security; |
1 |
Using Unix; Command
syntax |
9 |
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Access; Register username |
1 |
Using Unix; Other |
12 |
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Scanning |
1 |
Using Unix; Setup
problems |
4 |
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Connection; PPP; Faculty/Staff |
1 |
Voice Mail; General
Questions |
9 |
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Referral from Leila--Web (WWW); Web Pages; Student |
1 |
Voice Mail;
Resets/Reinitialize; Student |
47 |
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Access; Disk quota increase |
1 |
Web (WWW); Browsers;
Faculty/Staff |
1 |
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Administrative Systems; SIS; SIS+ |
1 |
Web (WWW); Browsers;
Student |
23 |
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Web (WWW); Browsers; Faculty/Staff |
1 |
Web (WWW); Web Pages;
Faculty/Staff |
1 |
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Connection; Wireless; Student |
1 |
Web (WWW); Web Pages;
Student |
24 |
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Web (WWW); Web Pages; Faculty/Staff |
1 |
webct |
1 |
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RCC; Parent |
1 |
Grand Total |
2239 |
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(blank) |
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Grand Total |
2239 |
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