| IT Help Center - Spring Semester 2003 | ||||
| All Student Problems | All Student Problems - sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 27 | Connection; Ethernet; Student; Troubleshoot | 274 | |
| Access; Inactive users | 17 | Security; Copyright | 157 | |
| Access; Out of funds | 2 | Desktop Systems; Use; Students | 103 | |
| Access; Passwords; MVS | 1 | Learning; WebCT; Login | 90 | |
| Access; Passwords; Other | 1 | Learning; WebCT; Other | 79 | |
| Access; Passwords; Unix | 26 | E-Mail; Outlook Express; Students | 74 | |
| Access; PINS; Student | 27 | Connection; PPP; Student | 73 | |
| Access; UD#1 Card | 3 | Security; Bandwidth | 64 | |
| Access; Username | 15 | TSC; Troubleshoot; Operating System | 61 | |
| Administrative Systems; SIS; SIS+ | 7 | TSC; Troubleshoot; Boot Problems | 55 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 2 | Security; Hacking | 52 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | TSC; Virus Repair | 48 | |
| Administrative Systems; Web; Portal | 1 | TSC; Ethernet; Repair | 27 | |
| Computing Sites | 2 | Access; PINS; Student | 27 | |
| Connection; Duplicate IP | 2 | Access; Activate; UNIX; Student | 27 | |
| Connection; Ethernet; Faculty/Staff | 1 | Security; Virus; Has Virus; Student | 26 | |
| Connection; Ethernet; Student; MoveIn | 1 | Access; Passwords; Unix | 26 | |
| Connection; Ethernet; Student; Troubleshoot | 274 | E-Mail; Other | 25 | |
| Connection; ISP; Student | 4 | TSC; PPP; Repair | 23 | |
| Connection; PPP; Faculty/Staff | 1 | Printing; Local; Student | 23 | |
| Connection; PPP; Student | 73 | Web (WWW); Web Pages; Student | 21 | |
| Connection; Software; FTP | 1 | Voice Mail; Resets/Reinitialize; Student | 19 | |
| Connection; Software; Other | 2 | E-Mail; General; Forward command | 19 | |
| Connection; Software; Telnet | 5 | TSC; Troubleshoot; Software | 18 | |
| Connection; Software; WSFTP | 1 | Other | 18 | |
| Connection; Wireless; Student | 4 | Access; Inactive users | 17 | |
| DCWO | 2 | Access; Username | 15 | |
| Desktop Systems; Maintenance; Student | 15 | TSC; Special Request | 15 | |
| Desktop Systems; Setup | 3 | Desktop Systems; Maintenance; Student | 15 | |
| Desktop Systems; TSC; Pre-purchase | 2 | TSC; Troubleshoot; Hardware | 13 | |
| Desktop Systems; Use; Faculty/Staff | 6 | E-Mail; Pine; How To Use | 12 | |
| Desktop Systems; Use; Students | 103 | Web (WWW); Web Proxy | 11 | |
| E-Mail; General; Forward command | 19 | Voice Mail; General Questions | 11 | |
| E-Mail; General; INBOX too large | 5 | Web (WWW); Browsers; Student | 10 | |
| E-Mail; General; Mail lists | 7 | Using Unix; Command syntax | 10 | |
| E-Mail; MAC OS X; Student | 2 | Security; Other | 10 | |
| E-Mail; Messenger; Address books | 1 | TSC; PPP; New Setup | 9 | |
| E-Mail; Messenger; Delete messages | 1 | E-Mail; General; Mail lists | 7 | |
| E-Mail; Messenger; General (how to use) | 5 | Administrative Systems; SIS; SIS+ | 7 | |
| E-Mail; Messenger; Preferences | 1 | File Management; UNIX | 7 | |
| E-Mail; Other | 25 | Telephone; General; Telephone Services | 6 | |
| E-Mail; Outlook Express; Faculty/Staff | 1 | Service Interruption; Central System Problem | 6 | |
| E-Mail; Outlook Express; Students | 74 | Desktop Systems; Use; Faculty/Staff | 6 | |
| E-Mail; Outlook; Student | 3 | E-Mail; General; INBOX too large | 5 | |
| E-Mail; Pine; Attachments | 1 | Connection; Software; Telnet | 5 | |
| E-Mail; Pine; How To Use | 12 | E-Mail; Messenger; General (how to use) | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 4 | TSC; Ethernet; New Setup | 5 | |
| EZFORMS; General | 1 | Security; Spam | 5 | |
| File Management; Disk Quota | 5 | File Management; Disk Quota | 5 | |
| File Management; UNIX | 7 | Using Unix; Setup problems | 4 | |
| HR; Other | 1 | Using Unix; Other | 4 | |
| Instructional Technology; Classroom Setup | 1 | Connection; ISP; Student | 4 | |
| Learning; UDSerf | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 4 | |
| Learning; WebCT; Login | 90 | Software; Word Processing/Editors; MS Word | 4 | |
| Learning; WebCT; Other | 79 | Software; Presentation/Desktop Publish.; Powerpoint | 4 | |
| Newsgroups; Using | 2 | Connection; Wireless; Student | 4 | |
| Other | 18 | E-Mail; Outlook; Student | 3 | |
| Printing; Local; Faculty/Staff | 1 | Desktop Systems; Setup | 3 | |
| Printing; Local; Student | 23 | Software; UD Thesis; MS Word | 3 | |
| Printing; Unix; Color/Poster | 2 | Access; UD#1 Card | 3 | |
| Security; Bandwidth | 64 | Access; Out of funds | 2 | |
| Security; Copyright | 157 | Printing; Unix; Color/Poster | 2 | |
| Security; Hacking | 52 | Newsgroups; Using | 2 | |
| Security; Other | 10 | Administrative Systems; SIS; Student Housing (1Hx) | 2 | |
| Security; Spam | 5 | E-Mail; MAC OS X; Student | 2 | |
| Security; Virus; Has Virus; Student | 26 | Computing Sites | 2 | |
| Security; Virus; Needs software | 1 | Connection; Software; Other | 2 | |
| Service Interruption; Central System Problem | 6 | DCWO | 2 | |
| Software; Database; Other | 2 | Desktop Systems; TSC; Pre-purchase | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 2 | Software; Database; Other | 2 | |
| Software; Presentation/Desktop Publish.; Other | 2 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 4 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Software; Programming Languages | 1 | Connection; Duplicate IP | 2 | |
| Software; Remedy; Bugs | 1 | EZFORMS; General | 1 | |
| Software; Spreadsheets; Excel | 1 | Software; Remedy; Bugs | 1 | |
| Software; Stat/Math Applications; Mathematica | 1 | Software; Spreadsheets; Excel | 1 | |
| Software; UD Thesis; MS Word | 3 | Software; Stat/Math Applications; Mathematica | 1 | |
| Software; Word Processing/Editors; MS Word | 4 | Connection; PPP; Faculty/Staff | 1 | |
| Software; Word Processing/Editors; Other | 1 | Access; Passwords; MVS | 1 | |
| Telephone; General; Telephone Services | 6 | Software; Word Processing/Editors; Other | 1 | |
| Telephone; General; Wrong number | 1 | Software; Programming Languages | 1 | |
| TSC; Ethernet; New Setup | 5 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; Repair | 27 | Learning; UDSerf | 1 | |
| TSC; PPP; New Setup | 9 | Administrative Systems; Web; Portal | 1 | |
| TSC; PPP; Repair | 23 | E-Mail; Messenger; Address books | 1 | |
| TSC; Special Request | 15 | Instructional Technology; Classroom Setup | 1 | |
| TSC; Troubleshoot; Boot Problems | 55 | Printing; Local; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Hardware | 13 | Connection; Ethernet; Student; MoveIn | 1 | |
| TSC; Troubleshoot; Operating System | 61 | Access; Passwords; Other | 1 | |
| TSC; Troubleshoot; Software | 18 | E-Mail; Outlook Express; Faculty/Staff | 1 | |
| TSC; Virus Repair | 48 | E-Mail; Pine; Attachments | 1 | |
| Using Unix; Command syntax | 10 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Using Unix; Other | 4 | E-Mail; Messenger; Delete messages | 1 | |
| Using Unix; Setup problems | 4 | HR; Other | 1 | |
| Voice Mail; General Questions | 11 | E-Mail; Messenger; Preferences | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 19 | Security; Virus; Needs software | 1 | |
| Web (WWW); Browsers; Student | 10 | Connection; Software; FTP | 1 | |
| Web (WWW); Web Pages; Student | 21 | Connection; Software; WSFTP | 1 | |
| Web (WWW); Web Proxy | 11 | Connection; Ethernet; Faculty/Staff | 1 | |
| Grand Total | 1738 | Grand Total | 1738 |