| IT
Help Center - Summer 2002 |
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| All Student Problems |
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All Student Problems sorted by Total |
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| Count of Ticket# |
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Count of Ticket# |
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| ProblemType |
Total |
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ProblemType |
Total |
| Access; Activate; UNIX;
Student |
19 |
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Connection; Ethernet; Student; Troubleshoot |
56 |
| Access; Change of Owner |
1 |
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RCC; Off Campus |
54 |
| Access; Inactive users |
13 |
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Connection; PPP; Student |
45 |
| Access; Passwords; Other |
1 |
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TSC; Troubleshoot |
34 |
| Access; Passwords; Unix |
15 |
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Learning; WebCT; Login |
30 |
| Access; PINS;
Faculty/Staff |
1 |
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Access; PINS; Student |
30 |
| Access; PINS; Student |
30 |
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Learning; WebCT; Other |
26 |
| Access; Register username |
1 |
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TSC; PPP; Repair |
22 |
| Access; Username |
19 |
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Desktop Systems; Use; Students |
22 |
| Administrative Systems;
SIS; SIS+ |
7 |
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Security; Virus; Has Virus; Student |
20 |
| Administrative Systems;
SIS; Student Records (100-199) |
2 |
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TSC; Ethernet; New Setup |
19 |
| Connection; Ethernet;
Faculty/Staff |
3 |
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Access; Username |
19 |
| Connection; Ethernet;
Student; MoveIn |
9 |
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Access; Activate; UNIX; Student |
19 |
| Connection; Ethernet;
Student; Troubleshoot |
56 |
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Other |
18 |
| Connection; ISP; Student |
6 |
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TSC; PPP; New Setup |
16 |
| Connection; PPP;
Faculty/Staff |
4 |
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TSC; Virus Repair |
15 |
| Connection; PPP; Student |
45 |
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Access; Passwords; Unix |
15 |
| Connection; Software;
Other |
1 |
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RCC; West |
13 |
| Connection; Software;
Telnet |
2 |
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Access; Inactive users |
13 |
| DCWO |
4 |
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Web (WWW); Browsers; Student |
11 |
| Desktop Systems;
Maintenance; Student |
3 |
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RCC; East |
11 |
| Desktop Systems; Setup |
7 |
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Web (WWW); Web Pages; Student |
10 |
| Desktop Systems; TSC;
Pre-purchase |
4 |
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E-Mail; Outlook Express; Students |
10 |
| Desktop Systems; Use;
Faculty/Staff |
5 |
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TSC; Ethernet; Repair |
9 |
| Desktop Systems; Use;
Students |
22 |
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Connection; Ethernet; Student; MoveIn |
9 |
| E-Mail; General; Forward
command |
9 |
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E-Mail; General; Forward command |
9 |
| E-Mail; General; INBOX
too large |
1 |
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E-Mail; Other |
8 |
| E-Mail; General; Mail
lists |
1 |
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Desktop Systems; Setup |
7 |
| E-Mail; Messenger; Delete
messages |
1 |
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Voice Mail; Resets/Reinitialize; Student |
7 |
| E-Mail; Messenger;
General (how to use) |
2 |
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Administrative Systems; SIS; SIS+ |
7 |
| E-Mail; Messenger;
Preferences |
4 |
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Connection; ISP; Student |
6 |
| E-Mail; Other |
8 |
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Desktop Systems; Use; Faculty/Staff |
5 |
| E-Mail; Outlook Express;
Students |
10 |
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RCC; Laird |
5 |
| E-Mail; Outlook;
Faculty/Staff |
2 |
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E-Mail; Pine; How To Use |
5 |
| E-Mail; Outlook; Student |
3 |
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DCWO |
4 |
| E-Mail; Pine; How To Use |
5 |
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Connection; PPP; Faculty/Staff |
4 |
| E-Mail; Pine; Mail lock
or corrupted inbox |
1 |
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TSC; Troubleshoot; Hardware |
4 |
| EZFORMS; Class Roster
Request |
1 |
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TSC; Special Request |
4 |
| EZFORMS; General |
1 |
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E-Mail; Messenger; Preferences |
4 |
| File Management; UNIX |
2 |
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Software; UD Thesis; MS Word |
4 |
| Learning; UDSerf |
1 |
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Software; Stat/Math Applications; Maple |
4 |
| Learning; WebCT; Login |
30 |
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Desktop Systems; TSC; Pre-purchase |
4 |
| Learning; WebCT; Other |
26 |
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E-Mail; Outlook; Student |
3 |
| Other |
18 |
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Voice Mail; General Questions |
3 |
| Printing; Local;
Faculty/Staff |
2 |
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Connection; Ethernet; Faculty/Staff |
3 |
| Printing; Local; Student |
2 |
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TSC; Troubleshoot; Software |
3 |
| Printing; Unix;
Color/Poster |
1 |
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TSC; Troubleshoot; Operating System |
3 |
| RCC; Drop Off |
1 |
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TSC; Troubleshoot; Boot Problems |
3 |
| RCC; East |
11 |
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Security; Virus; How to use software |
3 |
| RCC; Laird |
5 |
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Desktop Systems; Maintenance; Student |
3 |
| RCC; Off Campus |
54 |
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Security; Copyright |
3 |
| RCC; Parent |
2 |
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Web (WWW); Web Pages; Faculty/Staff |
2 |
| RCC; West |
13 |
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RCC; Parent |
2 |
| Security; Copyright |
3 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
2 |
| Security; Hacking |
1 |
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Printing; Local; Faculty/Staff |
2 |
| Security; Other |
2 |
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Using Unix; Command syntax |
2 |
| Security; Virus; Has
Virus; Faculty/Staff |
2 |
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Security; Other |
2 |
| Security; Virus; Has
Virus; Student |
20 |
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Security; Virus; Has Virus; Faculty/Staff |
2 |
| Security; Virus; How to
use software |
3 |
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E-Mail; Messenger; General (how to use) |
2 |
| Security; Virus; Needs
software |
1 |
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Connection; Software; Telnet |
2 |
| Service Interruption;
Departmental Server |
1 |
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E-Mail; Outlook; Faculty/Staff |
2 |
| Software; Stat/Math
Applications; Maple |
4 |
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Printing; Local; Student |
2 |
| Software; Stat/Math
Applications; SPSS |
1 |
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Administrative Systems; SIS; Student Records (100-199) |
2 |
| Software; UD Thesis; |
1 |
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Telephone; General; Wrong number |
2 |
| Software; UD Thesis; MS
Word |
4 |
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File Management; UNIX |
2 |
| Software; UD Thesis; Word
Perfect |
1 |
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E-Mail; General; Mail lists |
1 |
| Software; Word
Processing/Editors; Other |
1 |
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Software; UD Thesis; Word Perfect |
1 |
| Telephone; General;
Information (x2000) |
1 |
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Software; Word Processing/Editors; Other |
1 |
| Telephone; General;
Telephone Services |
1 |
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Telephone; General; Information (x2000) |
1 |
| Telephone; General; Wrong
number |
2 |
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Telephone; General; Telephone Services |
1 |
| TSC; Ethernet; New Setup |
19 |
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Software; UD Thesis; |
1 |
| TSC; Ethernet; Repair |
9 |
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Software; Stat/Math Applications; SPSS |
1 |
| TSC; PPP; New Setup |
16 |
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E-Mail; General; INBOX too large |
1 |
| TSC; PPP; Repair |
22 |
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EZFORMS; General |
1 |
| TSC; Special Request |
4 |
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Access; Register username |
1 |
| TSC; Troubleshoot |
34 |
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EZFORMS; Class Roster Request |
1 |
| TSC; Troubleshoot; Boot
Problems |
3 |
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Access; Passwords; Other |
1 |
| TSC; Troubleshoot;
Hardware |
4 |
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RCC; Drop Off |
1 |
| TSC; Troubleshoot;
Operating System |
3 |
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E-Mail; Pine; Mail lock or corrupted inbox |
1 |
| TSC; Troubleshoot;
Software |
3 |
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Printing; Unix; Color/Poster |
1 |
| TSC; Virus Repair |
15 |
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Learning; UDSerf |
1 |
| Using Unix; Command
syntax |
2 |
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Service Interruption; Departmental Server |
1 |
| Using Unix; Setup
problems |
1 |
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Security; Virus; Needs software |
1 |
| Voice Mail; General
Questions |
3 |
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Using Unix; Setup problems |
1 |
| Voice Mail;
Resets/Reinitialize; Faculty/Staff |
2 |
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Security; Hacking |
1 |
| Voice Mail;
Resets/Reinitialize; Student |
7 |
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Access; Change of Owner |
1 |
| Web (WWW); Browsers;
Student |
11 |
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E-Mail; Messenger; Delete messages |
1 |
| Web (WWW); Web Pages;
Faculty/Staff |
2 |
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Access; PINS; Faculty/Staff |
1 |
| Web (WWW); Web Pages;
Student |
10 |
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Connection; Software; Other |
1 |
| Grand Total |
716 |
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Grand Total |
716 |
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