| IT Help Center - Winter Term 2002 | ||||
| All Student Problems | All Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 11 | TSC; Troubleshoot | 45 | |
| Access; Inactive users | 14 | Desktop Systems; Virus; Has Virus; Student - transfer TSC | 38 | |
| Access; Passwords; Unix | 10 | RCC; Off Campus | 37 | |
| Access; PINS; Faculty/Staff | 1 | RCC; West | 33 | |
| Access; PINS; Student | 19 | RCC; Laird | 27 | |
| Access; Register username | 1 | Desktop Systems; Use; Students | 26 | |
| Access; UD#1 Card | 2 | Learning; WebCT | 22 | |
| Access; Username | 5 | RCC; East | 20 | |
| Administrative Systems; SIS; SIS+ | 1 | Access; PINS; Student | 19 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | Access; Inactive users | 14 | |
| Connection; Ethernet; Faculty/Staff | 1 | Access; Activate; UNIX; Student | 11 | |
| Connection; ISP; Student | 6 | TSC; PPP; New Setup | 10 | |
| Connection; PPP; Faculty/Staff | 1 | Access; Passwords; Unix | 10 | |
| Connection; Software; Other | 3 | Web (WWW); Web Pages; Student | 9 | |
| Connection; Software; Telnet | 5 | DCWO | 9 | |
| DCWO | 9 | Voice Mail; Resets/Reinitialize; Student | 8 | |
| Desktop Systems; Maintenance; Student | 4 | Web (WWW); Browsers; Student | 7 | |
| Desktop Systems; Setup | 4 | Other | 7 | |
| Desktop Systems; Use; Faculty/Staff | 1 | TSC; Virus Repair | 6 | |
| Desktop Systems; Use; Students | 26 | Connection; ISP; Student | 6 | |
| Desktop Systems; Virus; Has Virus; Student - transfer TSC | 38 | Service Interruption; Central System Problem | 6 | |
| Desktop Systems; Virus; How to use software | 1 | Learning; UDSerf | 6 | |
| Desktop Systems; Virus; Needs software | 1 | File Management; Disk Quota | 6 | |
| E-Mail; General; Forward command | 5 | E-Mail; Pine; How To Use | 6 | |
| E-Mail; General; INBOX too large | 6 | E-Mail; Other | 6 | |
| E-Mail; Messenger; Delete messages | 1 | E-Mail; General; INBOX too large | 6 | |
| E-Mail; Messenger; General (how to use) | 2 | Connection; Software; Telnet | 5 | |
| E-Mail; Messenger; Preferences | 2 | Access; Username | 5 | |
| E-Mail; Other | 6 | E-Mail; General; Forward command | 5 | |
| E-Mail; Outlook Express; Students | 5 | E-Mail; Outlook Express; Students | 5 | |
| E-Mail; Outlook; Faculty/Staff | 1 | Desktop Systems; Maintenance; Student | 4 | |
| E-Mail; Outlook; Student | 1 | Desktop Systems; Setup | 4 | |
| E-Mail; Pine; How To Use | 6 | Connection; Software; Other | 3 | |
| File Management; Disk Quota | 6 | TSC; PPP; Repair | 3 | |
| File Management; UNIX | 2 | TSC; Ethernet; New Setup | 3 | |
| Learning; UDSerf | 6 | E-Mail; Messenger; General (how to use) | 2 | |
| Learning; WebCT | 22 | Voice Mail; General Questions | 2 | |
| Other | 7 | Access; UD#1 Card | 2 | |
| Printing; Local; Faculty/Staff | 1 | TSC; Special Request | 2 | |
| Printing; Local; Student | 2 | File Management; UNIX | 2 | |
| Printing; Unix; Queue | 1 | Printing; Local; Student | 2 | |
| RCC; Drop Off | 2 | Software Distribution | 2 | |
| RCC; East | 20 | RCC; Drop Off | 2 | |
| RCC; Laird | 27 | E-Mail; Messenger; Preferences | 2 | |
| RCC; Off Campus | 37 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| RCC; West | 33 | Security; Hacking | 2 | |
| Security; Hacking | 2 | E-Mail; Messenger; Delete messages | 1 | |
| Service Interruption; Central System Outage | 1 | Access; PINS; Faculty/Staff | 1 | |
| Service Interruption; Central System Problem | 6 | Service Interruption; Central System Outage | 1 | |
| Software Distribution | 2 | Connection; PPP; Faculty/Staff | 1 | |
| Software; UD Thesis; MS Word | 1 | Administrative Systems; SIS; SIS+ | 1 | |
| Software; Word Processing/Editors; MS Word | 1 | Software; UD Thesis; MS Word | 1 | |
| Telephone; General; Information (x2000) | 1 | Software; Word Processing/Editors; MS Word | 1 | |
| Telephone; General; Telephone Services | 1 | Telephone; General; Information (x2000) | 1 | |
| TSC; Ethernet; New Setup | 3 | Telephone; General; Telephone Services | 1 | |
| TSC; Ethernet; New Setup Modem repair | 1 | Printing; Unix; Queue | 1 | |
| TSC; Ethernet; Repair | 1 | TSC; Ethernet; New Setup Modem repair | 1 | |
| TSC; PPP; New Setup | 10 | TSC; Ethernet; Repair | 1 | |
| TSC; PPP; Repair | 3 | Access; Register username | 1 | |
| TSC; Special Request | 2 | Desktop Systems; Virus; Needs software | 1 | |
| TSC; Troubleshoot | 45 | Printing; Local; Faculty/Staff | 1 | |
| TSC; Virus Repair | 6 | Connection; Ethernet; Faculty/Staff | 1 | |
| Using Unix; Command syntax | 1 | Desktop Systems; Use; Faculty/Staff | 1 | |
| Using Unix; Other | 1 | Using Unix; Command syntax | 1 | |
| Using Unix; Other/ | 1 | Using Unix; Other | 1 | |
| Voice Mail; General Questions | 2 | Using Unix; Other/ | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 8 | E-Mail; Outlook; Student | 1 | |
| Web (WWW); Browsers; Student | 7 | Desktop Systems; Virus; How to use software | 1 | |
| Web (WWW); Web Pages; Student | 9 | E-Mail; Outlook; Faculty/Staff | 1 | |
| Grand Total | 482 | Grand Total | 482 | |