| IT Help Center - Fall Semester 2002 | ||||
| All Student Problems | All Student Problems - sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 61 | Connection; Ethernet; Student; Troubleshoot | 838 | |
| Access; Inactive users | 33 | Connection; Ethernet; Student; MoveIn | 551 | |
| Access; Passwords; Other | 2 | Security; Virus; Has Virus; Student | 361 | |
| Access; Passwords; Unix | 73 | Learning; WebCT; Login | 245 | |
| Access; PINS; Student | 35 | Desktop Systems; Use; Students | 232 | |
| Access; UD#1 Card | 5 | Security; Bandwidth | 229 | |
| Access; Username | 28 | E-Mail; Outlook Express; Students | 161 | |
| Administrative Systems; SIS; SIS+ | 9 | Connection; PPP; Student | 137 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Learning; WebCT; Other | 132 | |
| Computing Sites | 4 | TSC; Virus Repair | 109 | |
| Connection; Ethernet; Faculty/Staff | 3 | Printing; Local; Student | 93 | |
| Connection; Ethernet; Student; MoveIn | 551 | Access; Passwords; Unix | 73 | |
| Connection; Ethernet; Student; Troubleshoot | 838 | E-Mail; Other | 68 | |
| Connection; ISP; Student | 13 | Security; Copyright | 62 | |
| Connection; PPP; Faculty/Staff | 4 | Access; Activate; UNIX; Student | 61 | |
| Connection; PPP; Student | 137 | Other | 58 | |
| Connection; Software; Other | 2 | Web (WWW); Browsers; Student | 51 | |
| Connection; Software; Telnet | 3 | TSC; Troubleshoot; Boot Problems | 44 | |
| Connection; Software; WSFTP | 1 | Security; Hacking | 41 | |
| Connection; Wireless; Student | 5 | TSC; Troubleshoot; Operating System | 39 | |
| DCWO | 13 | Access; PINS; Student | 35 | |
| Desktop Systems; Maintenance; Faculty/Staff | 1 | Access; Inactive users | 33 | |
| Desktop Systems; Maintenance; Student | 27 | TSC; Ethernet; Repair | 32 | |
| Desktop Systems; Setup | 7 | Web (WWW); Web Pages; Student | 31 | |
| Desktop Systems; TSC; Pre-purchase | 3 | Voice Mail; General Questions | 31 | |
| Desktop Systems; Use; Students | 232 | E-Mail; General; Forward command | 31 | |
| E-Mail; General; Forward command | 31 | TSC; Ethernet; New Setup | 30 | |
| E-Mail; General; Mail lists | 9 | Access; Username | 28 | |
| E-Mail; Messenger; General (how to use) | 8 | Desktop Systems; Maintenance; Student | 27 | |
| E-Mail; Messenger; Preferences | 6 | E-Mail; Pine; How To Use | 23 | |
| E-Mail; Other | 68 | Voice Mail; Resets/Reinitialize; Student | 22 | |
| E-Mail; Outlook Express; Faculty/Staff | 1 | TSC; Troubleshoot; Software | 22 | |
| E-Mail; Outlook Express; Students | 161 | Security; Virus; How to use software | 16 | |
| E-Mail; Outlook; Student | 15 | E-Mail; Outlook; Student | 15 | |
| E-Mail; Pine; How To Use | 23 | TSC; Troubleshoot; Hardware | 14 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 9 | DCWO | 13 | |
| File Management; Disk Quota | 7 | Connection; ISP; Student | 13 | |
| File Management; UNIX | 12 | Telephone; General; Telephone Services | 12 | |
| Learning; UDSerf | 2 | File Management; UNIX | 12 | |
| Learning; WebCT; Login | 245 | Using Unix; Command syntax | 11 | |
| Learning; WebCT; Other | 132 | TSC; PPP; New Setup | 11 | |
| Library | 3 | TSC; PPP; Repair | 10 | |
| Newsgroups; Using | 4 | Software; Word Processing/Editors; MS Word | 10 | |
| Other | 58 | TSC; Special Request | 9 | |
| Printing; Local; Student | 93 | Administrative Systems; SIS; SIS+ | 9 | |
| Printing; Unix; Queue | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 9 | |
| Security; Bandwidth | 229 | E-Mail; General; Mail lists | 9 | |
| Security; Copyright | 62 | Security; Spam | 9 | |
| Security; Hacking | 41 | Using Unix; Other | 8 | |
| Security; Other | 6 | E-Mail; Messenger; General (how to use) | 8 | |
| Security; Spam | 9 | Desktop Systems; Setup | 7 | |
| Security; Virus; Has Virus; Faculty/Staff | 2 | File Management; Disk Quota | 7 | |
| Security; Virus; Has Virus; Student | 361 | Service Interruption; Central System Problem | 7 | |
| Security; Virus; How to use software | 16 | E-Mail; Messenger; Preferences | 6 | |
| Security; Virus; Needs software | 5 | Security; Other | 6 | |
| Service Interruption; Central System Outage | 2 | E-Mail; General; INBOX too large | 5 | |
| Service Interruption; Central System Problem | 7 | Web (WWW); Web Pages; Faculty/Staff | 5 | |
| Software Distribution | 1 | Connection; Wireless; Student | 5 | |
| Software; Database; Other | 1 | Access; UD#1 Card | 5 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Security; Virus; Needs software | 5 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 2 | E-Mail; General; INBOX corrupted | 4 | |
| Software; Spreadsheets; Excel | 3 | Connection; PPP; Faculty/Staff | 4 | |
| Software; Stat/Math Applications; SPSS | 1 | Using Unix; Setup problems | 4 | |
| Software; Word Processing/Editors; MS Word | 10 | Computing Sites | 4 | |
| Telephone; General; Information (x2000) | 4 | Newsgroups; Using | 4 | |
| Telephone; General; Telephone Services | 12 | Telephone; General; Information (x2000) | 4 | |
| TSC; Ethernet; New Setup | 30 | Web (WWW); Browsers; Faculty/Staff | 3 | |
| TSC; Ethernet; Repair | 32 | Software; Spreadsheets; Excel | 3 | |
| TSC; PPP; New Setup | 11 | Desktop Systems; TSC; Pre-purchase | 3 | |
| TSC; PPP; Repair | 10 | Connection; Software; Telnet | 3 | |
| TSC; Special Request | 9 | Library | 3 | |
| TSC; Troubleshoot; Boot Problems | 44 | Connection; Ethernet; Faculty/Staff | 3 | |
| TSC; Troubleshoot; Hardware | 14 | Software; Presentation/Desktop Publish.; Powerpoint | 2 | |
| TSC; Troubleshoot; Operating System | 39 | Software; UD Thesis; MS Word | 2 | |
| TSC; Troubleshoot; Software | 22 | Service Interruption; Central System Outage | 2 | |
| TSC; Virus Repair | 109 | Desktop Systems; Use; Faculty/Staff | 2 | |
| Using Unix; Command syntax | 11 | Learning; UDSerf | 2 | |
| Using Unix; Other | 8 | Security; Virus; Has Virus; Faculty/Staff | 2 | |
| Using Unix; Setup problems | 4 | Access; Passwords; Other | 2 | |
| Voice Mail; General Questions | 31 | Connection; Software; Other | 2 | |
| Voice Mail; Resets/Reinitialize; Student | 22 | Instructional Technology; Classroom Setup | 1 | |
| Web (WWW); Browsers; Student | 51 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 5 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Web (WWW); Web Pages; Student | 31 | Software; Stat/Math Applications; SPSS | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 3 | Connection; Software; WSFTP | 1 | |
| Desktop Systems; Use; Faculty/Staff | 2 | Printing; Unix; Queue | 1 | |
| Access; Disk quota increase | 1 | Desktop Systems; Maintenance; Faculty/Staff | 1 | |
| Software; UD Thesis; Word Perfect | 1 | Access; Disk quota increase | 1 | |
| E-Mail; General; INBOX too large | 5 | Software; UD Thesis; Word Perfect | 1 | |
| Software; Presentation/Desktop Publish.; Other | 1 | E-Mail; Outlook Express; Faculty/Staff | 1 | |
| Connection; Software; FTP | 1 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Software; Remedy; Access | 1 | Connection; Software; FTP | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Remedy; Access | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software Distribution | 1 | |
| Software; Programming Languages | 1 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| E-Mail; General; INBOX corrupted | 4 | Software; Programming Languages | 1 | |
| Software; Remedy; Bugs | 1 | Software; Database; Other | 1 | |
| E-Mail; Pine; Attachments | 1 | Software; Remedy; Bugs | 1 | |
| Telephone; General; TSC calls | 1 | E-Mail; Pine; Attachments | 1 | |
| Access; Out of funds | 1 | Telephone; General; TSC calls | 1 | |
| Telephone; General; Wrong number | 1 | Access; Out of funds | 1 | |
| Learning; User Services, self-paced mods | 1 | Telephone; General; Wrong number | 1 | |
| Instructional Technology; Classroom Setup | 1 | Learning; User Services, self-paced mods | 1 | |
| Grand Total | 4267 | Grand Total | 4267 |