| IT
Help Center - September 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
Access; Activate; MVS |
2 |
|
2 |
| |
Access; Activate; UNIX;
Faculty/Staff |
9 |
2 |
11 |
| |
Access; Activate; UNIX; Student |
1 |
22 |
23 |
| |
Access; CAS Authentication |
|
1 |
1 |
| |
Access; Change of Owner |
1 |
1 |
2 |
| |
Access; Inactive users |
11 |
24 |
35 |
| |
Access; Passwords; MVS |
6 |
2 |
8 |
| |
Access; Passwords; Unix |
12 |
14 |
26 |
| |
Access; PINS; Faculty/Staff |
2 |
|
2 |
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Access; PINS; Student |
|
4 |
4 |
| |
Access; Username |
3 |
11 |
14 |
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Learning; MyCourses; Login |
2 |
38 |
40 |
| |
Software; Calendar Server
(SunOne); Access |
4 |
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4 |
| |
Software; Remedy; Access |
1 |
|
1 |
| |
Voice Mail; Resets/Reinitialize;
Faculty/Staff |
2 |
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2 |
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| Central
Systems Software |
Administrative Systems; FIS; Purchasing |
1 |
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1 |
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Administrative Systems;
Reporting; Supernatural |
1 |
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1 |
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Administrative Systems; SIS; SIS+ |
4 |
4 |
8 |
| |
Administrative Systems; SIS;
Student Records (100-199) |
1 |
|
1 |
| |
Administrative Systems; Web; Web
Forms |
13 |
2 |
15 |
| |
Documentation |
3 |
|
3 |
| |
EZFORMS |
1 |
|
1 |
| |
Peoplesoft; Financials |
3 |
|
3 |
| |
Peoplesoft; HR |
1 |
|
1 |
| |
Software; Remedy; Changes |
1 |
|
1 |
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Voice Mail; General Questions |
6 |
9 |
15 |
| |
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| Connecting
to UD |
Connection; Ethernet; Faculty/Staff |
19 |
1 |
20 |
| |
Connection; Ethernet; Student;
Troubleshoot |
|
151 |
151 |
| |
Connection; ISP; Faculty/Staff |
2 |
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2 |
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Connection; ISP; Student |
|
3 |
3 |
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Connection; PPP; Faculty/Staff |
6 |
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6 |
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Connection; PPP; Student |
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5 |
5 |
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Connection; Software; Other |
1 |
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1 |
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Connection; Software; SSH |
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2 |
2 |
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Connection; VPN |
11 |
1 |
12 |
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Connection; Wireless;
Faculty/Staff |
5 |
1 |
6 |
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Connection; Wireless; Student |
1 |
19 |
20 |
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DCWO |
|
1 |
1 |
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| Desktop
Systems |
Desktop Systems; Complaints; Student |
|
2 |
2 |
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Desktop Systems; Maintenance;
Faculty/Staff |
4 |
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4 |
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Desktop Systems; Maintenance;
Student |
|
13 |
13 |
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Desktop Systems; Setup |
13 |
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13 |
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Desktop Systems; TSC;
Pre-purchase |
|
1 |
1 |
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Desktop Systems; TSC; Software
assistance |
|
1 |
1 |
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Desktop Systems; Use;
Faculty/Staff |
80 |
8 |
88 |
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Desktop Systems; Use; Students |
|
85 |
85 |
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LAN; Faculty/Staff |
2 |
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2 |
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Virus; General Questions |
2 |
8 |
10 |
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Virus; Has Virus (port not off);
Faculty/Staff |
7 |
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7 |
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Virus; Has Virus (port not off);
Student |
|
66 |
66 |
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Virus; Needs Software |
7 |
9 |
16 |
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| E-mail |
E-Mail; General; Forward command |
3 |
4 |
7 |
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E-Mail; General; INBOX recover |
3 |
1 |
4 |
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E-Mail; General; Mail lists |
20 |
8 |
28 |
| |
E-Mail; MAC OS X; Faculty/Staff |
6 |
1 |
7 |
| |
E-Mail; Messenger; General (how
to use) |
3 |
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3 |
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E-Mail; Mirapoint; Faculty/Staff |
2 |
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2 |
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E-Mail; Mirapoint; Student |
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2 |
2 |
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E-Mail; Mozilla; Faculty/Staff |
26 |
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26 |
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E-Mail; Mozilla; Student |
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2 |
2 |
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E-Mail; Other |
23 |
28 |
51 |
| |
E-Mail; Outlook Express;
Faculty/Staff |
9 |
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9 |
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E-Mail; Outlook Express; Students |
|
6 |
6 |
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E-Mail; Outlook; Faculty/Staff |
7 |
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7 |
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E-Mail; Outlook; Student |
|
1 |
1 |
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E-Mail; Pine; How To Use |
2 |
1 |
3 |
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E-Mail; Spam filtering |
5 |
1 |
6 |
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E-Mail; Webmail |
15 |
19 |
34 |
| |
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| General
Information |
Computing Sites |
1 |
1 |
2 |
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Library |
|
1 |
1 |
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Other |
24 |
15 |
39 |
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Telephone; General; Information
(x2000) |
1 |
1 |
2 |
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Telephone; General; Telephone
Services |
6 |
4 |
10 |
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Telephone; General; Wrong number |
1 |
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1 |
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| Learning
Systems |
Instructional Technology; Classroom Setup |
1 |
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1 |
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Learning; MyCourses; Other |
96 |
57 |
153 |
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Test Scoring, Freq. Scanning |
2 |
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2 |
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| Printing |
Printing; Local; Faculty/Staff |
13 |
1 |
14 |
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Printing; Local; Student |
2 |
21 |
23 |
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Printing; RJE |
11 |
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11 |
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| Security |
Security; Compromised |
21 |
55 |
76 |
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Security; Copyright |
2 |
30 |
32 |
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Security; Other |
1 |
1 |
2 |
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Security; PNPI |
2 |
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2 |
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Security; Rogue DHCP |
5 |
18 |
23 |
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| Service
Interruption |
Service Interruption; Central System Outage |
1 |
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1 |
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Service Interruption; Central
System Problem |
3 |
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3 |
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Service Interruption;
Departmental Server |
2 |
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2 |
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| Software |
Software; Database; Access |
4 |
1 |
5 |
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Software; Other |
6 |
2 |
8 |
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Software; Presentation/Desktop
Publish.; Other |
2 |
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2 |
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Software; Presentation/Desktop
Publish.; Powerpoint |
1 |
|
1 |
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Software; Programming Languages |
|
1 |
1 |
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Software; Spreadsheets; Excel |
1 |
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1 |
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Software; Stat/Math Applications;
Maple |
1 |
1 |
2 |
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Software; Stat/Math Applications;
Mathematica |
|
1 |
1 |
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Software; Stat/Math Applications;
SAS |
3 |
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3 |
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Software; Stat/Math Applications;
SPSS |
1 |
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1 |
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Software; Word
Processing/Editors; MS Word |
10 |
4 |
14 |
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| TSC
Requests |
TSC; Ethernet; Repair |
|
3 |
3 |
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TSC; PPP; New Setup |
3 |
1 |
4 |
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TSC; PPP; Repair |
3 |
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3 |
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TSC; Special Request |
11 |
7 |
18 |
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TSC; Troubleshoot; Boot Problems |
3 |
21 |
24 |
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TSC; Troubleshoot; Hardware |
1 |
2 |
3 |
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TSC; Troubleshoot; Operating
System |
1 |
4 |
5 |
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TSC; Troubleshoot; Software |
1 |
2 |
3 |
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TSC; Troubleshoot; Spyware |
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3 |
3 |
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TSC; Virus Repair |
5 |
16 |
21 |
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| Using
UNIX |
File Management; Disk Quota |
2 |
2 |
4 |
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File Management; UNIX |
|
2 |
2 |
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Using Unix; Command syntax |
|
1 |
1 |
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Using Unix; Other |
1 |
4 |
5 |
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Using Unix; Setup problems |
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2 |
2 |
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| Web |
Web (WWW); Browsers; Faculty/Staff |
3 |
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3 |
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Web (WWW); Browsers; Student |
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2 |
2 |
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Web (WWW); Web Pages;
Faculty/Staff |
21 |
2 |
23 |
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Web (WWW); Web Pages; Student |
1 |
5 |
6 |
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Web (WWW); Web Proxy |
3 |
8 |
11 |
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| Grand
Total |
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658 |
887 |
1545 |
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