IT
Help Center - September 2002 |
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Student-reported Problems |
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Student-reported Problems- sorted by Total |
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Count of Ticket# |
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Count of Ticket# |
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ProblemType |
Total |
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ProblemType |
Total |
Access; Activate; UNIX;
Student |
53 |
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Connection; Ethernet; Student; Troubleshoot |
706 |
Access; Inactive users |
17 |
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Connection; Ethernet; Student; MoveIn |
548 |
Access; Passwords; Other |
1 |
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Learning; WebCT; Login |
187 |
Access; Passwords; Unix |
52 |
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Security; Virus; Has Virus; Student |
153 |
Access; PINS; Student |
23 |
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E-Mail; Outlook Express; Students |
126 |
Access; UD#1 Card |
1 |
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Desktop Systems; Use; Students |
115 |
Access; Username |
16 |
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Learning; WebCT; Other |
89 |
Administrative Systems;
SIS; SIS+ |
7 |
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Connection; PPP; Student |
79 |
Administrative Systems;
SIS; Student Records (100-199) |
1 |
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Printing; Local; Student |
61 |
Computing Sites |
1 |
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Access; Activate; UNIX; Student |
53 |
Connection; Ethernet;
Faculty/Staff |
2 |
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Access; Passwords; Unix |
52 |
Connection; Ethernet;
Student; MoveIn |
548 |
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Other |
42 |
Connection; Ethernet;
Student; Troubleshoot |
706 |
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TSC; Virus Repair |
38 |
Connection; ISP; Student |
11 |
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E-Mail; Other |
37 |
Connection; PPP;
Faculty/Staff |
2 |
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Voice Mail; General Questions |
27 |
Connection; PPP; Student |
79 |
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Security; Copyright |
26 |
Connection; Software;
Other |
2 |
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Web (WWW); Browsers; Student |
23 |
Connection; Software;
Telnet |
1 |
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Access; PINS; Student |
23 |
Connection; Software;
WSFTP |
1 |
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E-Mail; General; Forward command |
22 |
Connection; Wireless;
Student |
5 |
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Security; Bandwidth |
21 |
DCWO |
6 |
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TSC; Ethernet; Repair |
18 |
Desktop Systems;
Maintenance; Faculty/Staff |
1 |
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Access; Inactive users |
17 |
Desktop Systems;
Maintenance; Student |
16 |
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Voice Mail; Resets/Reinitialize; Student |
16 |
Desktop Systems; Setup |
6 |
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Desktop Systems; Maintenance; Student |
16 |
Desktop Systems; TSC;
Pre-purchase |
3 |
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TSC; Ethernet; New Setup |
16 |
Desktop Systems; Use;
Students |
115 |
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Access; Username |
16 |
E-Mail; General; Forward
command |
22 |
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TSC; Troubleshoot; Boot Problems |
12 |
E-Mail; General; Mail
lists |
3 |
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Security; Virus; How to use software |
11 |
E-Mail; Messenger;
General (how to use) |
4 |
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Security; Hacking |
11 |
E-Mail; Messenger;
Preferences |
5 |
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Connection; ISP; Student |
11 |
E-Mail; Other |
37 |
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Telephone; General; Telephone Services |
10 |
E-Mail; Outlook Express;
Faculty/Staff |
1 |
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E-Mail; Pine; How To Use |
10 |
E-Mail; Outlook Express;
Students |
126 |
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TSC; Troubleshoot; Operating System |
9 |
E-Mail; Outlook; Student |
9 |
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E-Mail; Outlook; Student |
9 |
E-Mail; Pine; How To Use |
10 |
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Web (WWW); Web Pages; Student |
8 |
E-Mail; Pine; Mail lock
or corrupted inbox |
3 |
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Using Unix; Command syntax |
7 |
File Management; Disk
Quota |
2 |
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Administrative Systems; SIS; SIS+ |
7 |
File Management; UNIX |
2 |
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Desktop Systems; Setup |
6 |
Learning; UDSerf |
2 |
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DCWO |
6 |
Learning; WebCT; Login |
187 |
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TSC; PPP; New Setup |
5 |
Learning; WebCT; Other |
89 |
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E-Mail; Messenger; Preferences |
5 |
Library |
2 |
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Connection; Wireless; Student |
5 |
Newsgroups; Using |
3 |
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TSC; Troubleshoot; Hardware |
4 |
Other |
42 |
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TSC; Special Request |
4 |
Printing; Local; Student |
61 |
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E-Mail; Messenger; General (how to use) |
4 |
Printing; Unix; Queue |
1 |
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Using Unix; Other |
3 |
Security; Bandwidth |
21 |
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E-Mail; Pine; Mail lock or corrupted inbox |
3 |
Security; Copyright |
26 |
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Newsgroups; Using |
3 |
Security; Hacking |
11 |
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Desktop Systems; TSC; Pre-purchase |
3 |
Security; Other |
1 |
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Software; Word Processing/Editors; MS Word |
3 |
Security; Spam |
1 |
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Security; Virus; Needs software |
3 |
Security; Virus; Has
Virus; Faculty/Staff |
1 |
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E-Mail; General; Mail lists |
3 |
Security; Virus; Has
Virus; Student |
153 |
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Connection; Software; Other |
2 |
Security; Virus; How to
use software |
11 |
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Connection; Ethernet; Faculty/Staff |
2 |
Security; Virus; Needs
software |
3 |
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File Management; UNIX |
2 |
Service Interruption;
Central System Outage |
2 |
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Connection; PPP; Faculty/Staff |
2 |
Service Interruption;
Central System Problem |
2 |
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Service Interruption; Central System Outage |
2 |
Software Distribution |
1 |
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Service Interruption; Central System Problem |
2 |
Software; Database; Other |
1 |
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Library |
2 |
Software;
Presentation/Desktop Publish.; Adobe Go-Live |
1 |
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TSC; Troubleshoot; Software |
2 |
Software;
Presentation/Desktop Publish.; Powerpoint |
1 |
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File Management; Disk Quota |
2 |
Software; Spreadsheets;
Excel |
1 |
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TSC; PPP; Repair |
2 |
Software; Stat/Math
Applications; SPSS |
1 |
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Learning; UDSerf |
2 |
Software; Word
Processing/Editors; MS Word |
3 |
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E-Mail; Outlook Express; Faculty/Staff |
1 |
Telephone; General;
Information (x2000) |
1 |
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Security; Other |
1 |
Telephone; General;
Telephone Services |
10 |
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Telephone; General; Information (x2000) |
1 |
TSC; Ethernet; New Setup |
16 |
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Access; UD#1 Card |
1 |
TSC; Ethernet; Repair |
18 |
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Administrative Systems; SIS; Student Records (100-199) |
1 |
TSC; PPP; New Setup |
5 |
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Software; Stat/Math Applications; SPSS |
1 |
TSC; PPP; Repair |
2 |
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Access; Passwords; Other |
1 |
TSC; Special Request |
4 |
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Software; Spreadsheets; Excel |
1 |
TSC; Troubleshoot; Boot
Problems |
12 |
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Desktop Systems; Maintenance; Faculty/Staff |
1 |
TSC; Troubleshoot;
Hardware |
4 |
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Connection; Software; WSFTP |
1 |
TSC; Troubleshoot;
Operating System |
9 |
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Software; Presentation/Desktop Publish.; Powerpoint |
1 |
TSC; Troubleshoot;
Software |
2 |
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Connection; Software; Telnet |
1 |
TSC; Virus Repair |
38 |
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Software; Presentation/Desktop Publish.; Adobe Go-Live |
1 |
Using Unix; Command
syntax |
7 |
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Computing Sites |
1 |
Using Unix; Other |
3 |
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Software; Database; Other |
1 |
Using Unix; Setup
problems |
1 |
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Printing; Unix; Queue |
1 |
Voice Mail; General
Questions |
27 |
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Using Unix; Setup problems |
1 |
Voice Mail;
Resets/Reinitialize; Student |
16 |
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Software Distribution |
1 |
Web (WWW); Browsers;
Student |
23 |
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Security; Spam |
1 |
Web (WWW); Web Pages;
Faculty/Staff |
1 |
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Security; Virus; Has Virus; Faculty/Staff |
1 |
Web (WWW); Web Pages;
Student |
8 |
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Web (WWW); Web Pages; Faculty/Staff |
1 |
Grand Total |
2735 |
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Grand Total |
2735 |
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