| IT Help Center - September 2002 | ||||
| Faculty/Staff - All Reported Problems | Faculty/Staff - All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 2 | Desktop Systems; Use; Faculty/Staff | 132 | |
| Access; Activate; UNIX; Faculty/Staff | 9 | Connection; PPP; Faculty/Staff | 41 | |
| Access; Activate; UNIX; Student | 3 | Connection; Ethernet; Faculty/Staff | 34 | |
| Access; Inactive users | 1 | Desktop Systems; Setup | 31 | |
| Access; Passwords; MVS | 19 | E-Mail; Other | 30 | |
| Access; Passwords; Unix | 13 | E-Mail; Messenger; General (how to use) | 30 | |
| Access; PINS; Faculty/Staff | 5 | Learning; WebCT; Other | 24 | |
| Access; PINS; Student | 3 | E-Mail; General; Mail lists | 24 | |
| Access; Username | 12 | Other | 21 | |
| Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | Voice Mail; General Questions | 20 | |
| Administrative Systems; Reporting; Data Warehousing | 2 | Access; Passwords; MVS | 19 | |
| Administrative Systems; SIS; ID System | 2 | Security; Virus; Has Virus; Faculty/Staff | 18 | |
| Administrative Systems; SIS; SIS+ | 10 | Printing; Local; Faculty/Staff | 18 | |
| Administrative Systems; SIS; Student Records (100-199) | 2 | Web (WWW); Web Pages; Faculty/Staff | 16 | |
| Computing Sites | 2 | Learning; WebCT; Login | 16 | |
| Connection; Ethernet; Faculty/Staff | 34 | E-Mail; Pine; How To Use | 16 | |
| Connection; Ethernet; Student; MoveIn | 4 | Security; Hacking | 15 | |
| Connection; Ethernet; Student; Troubleshoot | 9 | E-Mail; Messenger; Preferences | 15 | |
| Connection; ISP; Faculty/Staff | 1 | Access; Passwords; Unix | 13 | |
| Connection; PPP; Faculty/Staff | 41 | Access; Username | 12 | |
| Connection; PPP; Student | 3 | E-Mail; Outlook; Faculty/Staff | 12 | |
| Connection; Software; FTP | 2 | Web (WWW); Browsers; Faculty/Staff | 10 | |
| Connection; Software; Other | 3 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 10 | |
| Connection; Software; Telnet | 5 | Printing; RJE | 10 | |
| Connection; Wireless; Faculty/Staff | 1 | Administrative Systems; SIS; SIS+ | 10 | |
| DCWO | 2 | File Management; Disk Quota | 10 | |
| Desktop Systems; Maintenance; Faculty/Staff | 5 | E-Mail; Messenger; Address books | 10 | |
| Desktop Systems; Setup | 31 | E-Mail; General; Forward command | 10 | |
| Desktop Systems; TSC; Pre-purchase | 5 | Telephone; General; Telephone Services | 9 | |
| Desktop Systems; Use; Faculty/Staff | 132 | Software; Word Processing/Editors; MS Word | 9 | |
| Desktop Systems; Use; Students | 1 | Service Interruption; Central System Problem | 9 | |
| Documentation | 4 | Security; Virus; How to use software | 9 | |
| E-Mail; General; Forward command | 10 | Access; Activate; UNIX; Faculty/Staff | 9 | |
| E-Mail; General; INBOX too large | 5 | Connection; Ethernet; Student; Troubleshoot | 9 | |
| E-Mail; General; Mail lists | 24 | Software; Spreadsheets; Excel | 8 | |
| E-Mail; General; Vacation message | 2 | Using Unix; Command syntax | 7 | |
| E-Mail; Messenger; Address books | 10 | Security; Spam | 7 | |
| E-Mail; Messenger; Delete messages | 5 | File Management; UNIX | 7 | |
| E-Mail; Messenger; General (how to use) | 30 | Service Interruption; Departmental Server | 6 | |
| E-Mail; Messenger; Preferences | 15 | E-Mail; Outlook Express; Faculty/Staff | 6 | |
| E-Mail; Other | 30 | Voice Mail; Resets/Reinitialize; Student | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 6 | TSC; PPP; Repair | 5 | |
| E-Mail; Outlook Express; Students | 1 | E-Mail; General; INBOX too large | 5 | |
| E-Mail; Outlook; Faculty/Staff | 12 | TSC; PPP; New Setup | 5 | |
| E-Mail; Outlook; Student | 1 | Desktop Systems; TSC; Pre-purchase | 5 | |
| E-Mail; Pine; How To Use | 16 | Desktop Systems; Maintenance; Faculty/Staff | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 3 | Connection; Software; Telnet | 5 | |
| EZFORMS; Bi-Weekly Time Report | 1 | Access; PINS; Faculty/Staff | 5 | |
| EZFORMS; Change of Major/Minor | 1 | E-Mail; Messenger; Delete messages | 5 | |
| EZFORMS; Class Roster Request | 3 | TSC; Troubleshoot; Operating System | 4 | |
| EZFORMS; FAI (Request for Services) | 1 | Software; Remedy; Access | 4 | |
| EZFORMS; General | 1 | Documentation | 4 | |
| EZFORMS; JVs | 1 | Security; Other | 4 | |
| EZFORMS; Request for Leave | 1 | Connection; Ethernet; Student; MoveIn | 4 | |
| EZFORMS; Student/Fac/Staff Billing | 1 | HR; Other | 4 | |
| File Management; Disk Quota | 10 | Connection; Software; Other | 3 | |
| File Management; UNIX | 7 | Using Unix; Other | 3 | |
| HR; Other | 4 | TSC; Virus Repair | 3 | |
| Instructional Technology; Audio/Visual Equip fail (UMS) | 1 | EZFORMS; Class Roster Request | 3 | |
| LAN; Faculty/Staff | 3 | TSC; Troubleshoot; Hardware | 3 | |
| Learning; UDSerf | 1 | LAN; Faculty/Staff | 3 | |
| Learning; User Services, self-paced mods | 1 | TSC; Special Request | 3 | |
| Learning; WebCT; Login | 16 | Connection; PPP; Student | 3 | |
| Learning; WebCT; Other | 24 | Software; Stat/Math Applications; SPSS | 3 | |
| Other | 21 | Access; PINS; Student | 3 | |
| Printing; Local; Faculty/Staff | 18 | Security; Virus; Has Virus; Student | 3 | |
| Printing; Local; Student | 3 | Access; Activate; UNIX; Student | 3 | |
| Printing; RJE | 10 | Printing; Local; Student | 3 | |
| Printing; Unix; Color/Poster | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 3 | |
| Security; Bandwidth | 1 | Administrative Systems; SIS; Student Records (100-199) | 2 | |
| Security; Copyright | 2 | Connection; Software; FTP | 2 | |
| Security; Hacking | 15 | Security; Copyright | 2 | |
| Security; Other | 4 | Administrative Systems; Reporting; Data Warehousing | 2 | |
| Security; Spam | 7 | DCWO | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 18 | E-Mail; General; Vacation message | 2 | |
| Security; Virus; Has Virus; Student | 3 | Administrative Systems; SIS; ID System | 2 | |
| Security; Virus; How to use software | 9 | Computing Sites | 2 | |
| Security; Virus; Needs software | 1 | TSC; Ethernet; New Setup | 2 | |
| Service Interruption; Central System Outage | 2 | Access; Activate; MVS | 2 | |
| Service Interruption; Central System Problem | 9 | Service Interruption; Central System Outage | 2 | |
| Service Interruption; Departmental Server | 6 | Software; Stat/Math Applications; SAS | 2 | |
| Software Distribution | 2 | Software; Stat/Math Applications; Matlab | 2 | |
| Software; Database; Access | 2 | Software Distribution | 2 | |
| Software; Gradebook | 1 | Software; Database; Access | 2 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Web (WWW); Web Pages; Student | 1 | |
| Software; Presentation/Desktop Publish.; Quark | 1 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Software; Remedy; Access | 4 | Software; Presentation/Desktop Publish.; Quark | 1 | |
| Software; Remedy; Bugs | 1 | EZFORMS; FAI (Request for Services) | 1 | |
| Software; Remedy; Changes | 1 | Software; Remedy; Bugs | 1 | |
| Software; Spreadsheets; Excel | 8 | Software; Remedy; Changes | 1 | |
| Software; Stat/Math Applications; Matlab | 2 | Access; Inactive users | 1 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | Software; Gradebook | 1 | |
| Software; Stat/Math Applications; SAS | 2 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; Stat/Math Applications; SPSS | 3 | Connection; ISP; Faculty/Staff | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | EZFORMS; Bi-Weekly Time Report | 1 | |
| Software; Word Processing/Editors; MS Word | 9 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; Other | 1 | Desktop Systems; Use; Students | 1 | |
| Telephone; General; Information (x2000) | 1 | Software; Word Processing/Editors; Other | 1 | |
| Telephone; General; Telephone Services | 9 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; TSC calls | 1 | E-Mail; Outlook; Student | 1 | |
| TSC; Ethernet; New Setup | 2 | Telephone; General; TSC calls | 1 | |
| TSC; Ethernet; Repair | 1 | Security; Virus; Needs software | 1 | |
| TSC; PPP; New Setup | 5 | TSC; Ethernet; Repair | 1 | |
| TSC; PPP; Repair | 5 | EZFORMS; General | 1 | |
| TSC; Special Request | 3 | E-Mail; Outlook Express; Students | 1 | |
| TSC; Troubleshoot; Hardware | 3 | Learning; User Services, self-paced mods | 1 | |
| TSC; Troubleshoot; Operating System | 4 | Learning; UDSerf | 1 | |
| TSC; Virus Repair | 3 | Instructional Technology; Audio/Visual Equip fail (UMS) | 1 | |
| Using Unix; Command syntax | 7 | EZFORMS; Student/Fac/Staff Billing | 1 | |
| Using Unix; Other | 3 | Connection; Wireless; Faculty/Staff | 1 | |
| Voice Mail; General Questions | 20 | EZFORMS; Change of Major/Minor | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 10 | Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 5 | Printing; Unix; Color/Poster | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 10 | EZFORMS; JVs | 1 | |
| Web (WWW); Browsers; Student | 1 | EZFORMS; Request for Leave | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 16 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Pages; Student | 1 | Security; Bandwidth | 1 | |
| Grand Total | 896 | Grand Total | 896 |