IT
Help Center - September, 2002 |
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All Reported Problems |
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All Reported Problems- sorted by Total |
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Count of Ticket# |
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Count of Ticket# |
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ProblemType |
Total |
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ProblemType |
Total |
Access; Activate; MVS |
2 |
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Connection; Ethernet; Student; Troubleshoot |
719 |
Access; Activate; UNIX;
Faculty/Staff |
11 |
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Connection; Ethernet; Student; MoveIn |
557 |
Access; Activate; UNIX;
Student |
58 |
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Learning; WebCT; Login |
211 |
Access; Inactive users |
26 |
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Security; Virus; Has Virus; Student |
157 |
Access; Passwords; MVS |
19 |
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Desktop Systems; Use; Faculty/Staff |
133 |
Access; Passwords; Other |
1 |
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E-Mail; Outlook Express; Students |
131 |
Access; Passwords; Unix |
66 |
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Desktop Systems; Use; Students |
120 |
Access; PINS;
Faculty/Staff |
5 |
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Learning; WebCT; Other |
116 |
Access; PINS; Student |
30 |
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Connection; PPP; Student |
82 |
Access; UD#1 Card |
1 |
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E-Mail; Other |
72 |
Access; Username |
31 |
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Other |
66 |
Administrative Systems;
DEV; ADVANCE Alumni/Development |
1 |
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Access; Passwords; Unix |
66 |
Administrative Systems;
Reporting; Data Warehousing |
2 |
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Printing; Local; Student |
64 |
Administrative Systems;
SIS; ID System |
2 |
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Access; Activate; UNIX; Student |
58 |
Administrative Systems;
SIS; SIS+ |
17 |
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Connection; PPP; Faculty/Staff |
50 |
Administrative Systems;
SIS; Student Records (100-199) |
3 |
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Voice Mail; General Questions |
48 |
Computing Sites |
3 |
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TSC; Virus Repair |
41 |
Connection; Ethernet;
Faculty/Staff |
36 |
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E-Mail; Messenger; General (how to use) |
37 |
Connection; Ethernet;
Student; MoveIn |
557 |
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Desktop Systems; Setup |
37 |
Connection; Ethernet;
Student; Troubleshoot |
719 |
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Connection; Ethernet; Faculty/Staff |
36 |
Connection; ISP;
Faculty/Staff |
1 |
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E-Mail; General; Forward command |
33 |
Connection; ISP; Student |
13 |
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Access; Username |
31 |
Connection; Parent |
2 |
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Access; PINS; Student |
30 |
Connection; PPP;
Faculty/Staff |
50 |
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Security; Copyright |
28 |
Connection; PPP; Student |
82 |
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E-Mail; General; Mail lists |
27 |
Connection; Software;
FTP |
2 |
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Web (WWW); Browsers; Student |
26 |
Connection; Software;
Other |
5 |
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Access; Inactive users |
26 |
Connection; Software;
Telnet |
6 |
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Security; Hacking |
26 |
Connection; Software;
WSFTP |
1 |
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E-Mail; Pine; How To Use |
26 |
Connection; Wireless;
Faculty/Staff |
1 |
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Voice Mail; Resets/Reinitialize; Student |
22 |
Connection; Wireless;
Student |
5 |
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Security; Virus; How to use software |
22 |
DCWO |
8 |
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Security; Bandwidth |
22 |
Desktop Systems;
Maintenance; Faculty/Staff |
6 |
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E-Mail; Messenger; Preferences |
21 |
Desktop Systems;
Maintenance; Student |
16 |
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TSC; Ethernet; Repair |
19 |
Desktop Systems; Setup |
37 |
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Telephone; General; Telephone Services |
19 |
Desktop Systems; TSC;
Pre-purchase |
10 |
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Security; Virus; Has Virus; Faculty/Staff |
19 |
Desktop Systems; Use;
Faculty/Staff |
133 |
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Printing; Local; Faculty/Staff |
19 |
Desktop Systems; Use;
Students |
120 |
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Access; Passwords; MVS |
19 |
Documentation |
4 |
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TSC; Ethernet; New Setup |
18 |
E-Mail; General; Forward
command |
33 |
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Web (WWW); Web Pages; Faculty/Staff |
17 |
E-Mail; General; INBOX
too large |
5 |
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Administrative Systems; SIS; SIS+ |
17 |
E-Mail; General; Mail
lists |
27 |
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Desktop Systems; Maintenance; Student |
16 |
E-Mail; General;
Vacation message |
2 |
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Using Unix; Command syntax |
14 |
E-Mail; Messenger;
Address books |
10 |
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TSC; Troubleshoot; Operating System |
14 |
E-Mail; Messenger;
Delete messages |
6 |
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Connection; ISP; Student |
13 |
E-Mail; Messenger;
General (how to use) |
37 |
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TSC; Troubleshoot; Boot Problems |
12 |
E-Mail; Messenger;
Preferences |
21 |
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Software; Word Processing/Editors; MS Word |
12 |
E-Mail; Other |
72 |
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File Management; Disk Quota |
12 |
E-Mail; Outlook Express;
Faculty/Staff |
7 |
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E-Mail; Outlook; Faculty/Staff |
12 |
E-Mail; Outlook Express;
Students |
131 |
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Access; Activate; UNIX; Faculty/Staff |
11 |
E-Mail; Outlook;
Faculty/Staff |
12 |
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Service Interruption; Central System Problem |
11 |
E-Mail; Outlook; Student |
10 |
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Web (WWW); Browsers; Faculty/Staff |
10 |
E-Mail; Pine; How To Use |
26 |
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E-Mail; Outlook; Student |
10 |
E-Mail; Pine; Mail lock
or corrupted inbox |
6 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
10 |
EZFORMS; Bi-Weekly Time
Report |
1 |
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E-Mail; Messenger; Address books |
10 |
EZFORMS; Change of
Major/Minor |
1 |
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TSC; PPP; New Setup |
10 |
EZFORMS; Class Roster
Request |
3 |
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Desktop Systems; TSC; Pre-purchase |
10 |
EZFORMS; FAI (Request
for Services) |
1 |
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Printing; RJE |
10 |
EZFORMS; General |
1 |
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Web (WWW); Web Pages; Student |
9 |
EZFORMS; JVs |
1 |
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Software; Spreadsheets; Excel |
9 |
EZFORMS; Request for
Leave |
1 |
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File Management; UNIX |
9 |
EZFORMS;
Student/Fac/Staff Billing |
1 |
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Security; Spam |
8 |
File Management; Disk
Quota |
12 |
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DCWO |
8 |
File Management; UNIX |
9 |
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TSC; Troubleshoot; Hardware |
7 |
HR; Other |
4 |
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TSC; Special Request |
7 |
Instructional
Technology; Audio/Visual Equip fail (UMS) |
1 |
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TSC; PPP; Repair |
7 |
LAN; Faculty/Staff |
3 |
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E-Mail; Outlook Express; Faculty/Staff |
7 |
Learning; UDSerf |
3 |
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E-Mail; Pine; Mail lock or corrupted inbox |
6 |
Learning; User Services,
self-paced mods |
1 |
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Using Unix; Other |
6 |
Learning; WebCT; Login |
211 |
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Desktop Systems; Maintenance; Faculty/Staff |
6 |
Learning; WebCT; Other |
116 |
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Service Interruption; Departmental Server |
6 |
Library |
3 |
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Connection; Software; Telnet |
6 |
Newsgroups; Using |
3 |
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E-Mail; Messenger; Delete messages |
6 |
Other |
66 |
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Access; PINS; Faculty/Staff |
5 |
Printing; Local;
Faculty/Staff |
19 |
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Connection; Wireless; Student |
5 |
Printing; Local; Student |
64 |
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Connection; Software; Other |
5 |
Printing; RJE |
10 |
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Security; Other |
5 |
Printing; Unix;
Color/Poster |
1 |
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E-Mail; General; INBOX too large |
5 |
Printing; Unix; Queue |
1 |
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HR; Other |
4 |
Security; Bandwidth |
22 |
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Documentation |
4 |
Security; Copyright |
28 |
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Software; Stat/Math Applications; SPSS |
4 |
Security; Hacking |
26 |
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Software; Remedy; Access |
4 |
Security; Other |
5 |
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Service Interruption; Central System Outage |
4 |
Security; Spam |
8 |
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Security; Virus; Needs software |
4 |
Security; Virus; Has
Virus; Faculty/Staff |
19 |
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Learning; UDSerf |
3 |
Security; Virus; Has
Virus; Student |
157 |
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EZFORMS; Class Roster Request |
3 |
Security; Virus; How to
use software |
22 |
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Administrative Systems; SIS; Student Records (100-199) |
3 |
Security; Virus; Needs
software |
4 |
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Computing Sites |
3 |
Service Interruption;
Central System Outage |
4 |
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Telephone; General; Wrong number |
3 |
Service Interruption;
Central System Problem |
11 |
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Library |
3 |
Service Interruption;
Departmental Server |
6 |
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LAN; Faculty/Staff |
3 |
Software Distribution |
3 |
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Newsgroups; Using |
3 |
Software; Database;
Access |
2 |
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Software Distribution |
3 |
Software; Database;
Other |
1 |
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Connection; Software; FTP |
2 |
Software; Gradebook |
1 |
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Administrative Systems; Reporting; Data Warehousing |
2 |
Software;
Presentation/Desktop Publish.; Adobe Go-Live |
1 |
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E-Mail; General; Vacation message |
2 |
Software;
Presentation/Desktop Publish.; Other |
1 |
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TSC; Troubleshoot; Software |
2 |
Software;
Presentation/Desktop Publish.; Powerpoint |
1 |
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Access; Activate; MVS |
2 |
Software;
Presentation/Desktop Publish.; Quark |
1 |
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Connection; Parent |
2 |
Software; Remedy; Access |
4 |
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Telephone; General; Information (x2000) |
2 |
Software; Remedy; Bugs |
1 |
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Software; Database; Access |
2 |
Software; Remedy;
Changes |
1 |
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Administrative Systems; SIS; ID System |
2 |
Software; Spreadsheets;
Excel |
9 |
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Software; Stat/Math Applications; SAS |
2 |
Software; Stat/Math
Applications; Matlab |
2 |
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Software; Stat/Math Applications; Matlab |
2 |
Software; Stat/Math
Applications; Other Stat/Math Problems |
1 |
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EZFORMS; General |
1 |
Software; Stat/Math
Applications; SAS |
2 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
1 |
Software; Stat/Math
Applications; SPSS |
4 |
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EZFORMS; JVs |
1 |
Software; UD Thesis;
Tex, LaTex, AmsTex, emTex |
1 |
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Printing; Unix; Color/Poster |
1 |
Software; Word
Processing/Editors; MS Word |
12 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
1 |
Software; Word
Processing/Editors; Other |
1 |
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Software; Remedy; Changes |
1 |
Telephone; General;
Information (x2000) |
2 |
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Software; Word Processing/Editors; Other |
1 |
Telephone; General;
Telephone Services |
19 |
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Software; Remedy; Bugs |
1 |
Telephone; General; TSC
calls |
1 |
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Access; Passwords; Other |
1 |
Telephone; General;
Wrong number |
3 |
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Telephone; General; TSC calls |
1 |
TSC; Ethernet; New Setup |
18 |
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EZFORMS; FAI (Request for Services) |
1 |
TSC; Ethernet; Repair |
19 |
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Access; UD#1 Card |
1 |
TSC; PPP; New Setup |
10 |
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Software; Presentation/Desktop Publish.; Quark |
1 |
TSC; PPP; Repair |
7 |
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EZFORMS; Change of Major/Minor |
1 |
TSC; Special Request |
7 |
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Instructional Technology; Audio/Visual Equip fail (UMS) |
1 |
TSC; Troubleshoot; Boot
Problems |
12 |
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Printing; Unix; Queue |
1 |
TSC; Troubleshoot;
Hardware |
7 |
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Software; Presentation/Desktop Publish.; Powerpoint |
1 |
TSC; Troubleshoot;
Operating System |
14 |
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EZFORMS; Request for Leave |
1 |
TSC; Troubleshoot;
Software |
2 |
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EZFORMS; Bi-Weekly Time Report |
1 |
TSC; Virus Repair |
41 |
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Software; Presentation/Desktop Publish.; Other |
1 |
Using Unix; Command
syntax |
14 |
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EZFORMS; Student/Fac/Staff Billing |
1 |
Using Unix; Other |
6 |
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Software; Presentation/Desktop Publish.; Adobe Go-Live |
1 |
Using Unix; Setup
problems |
1 |
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Learning; User Services, self-paced mods |
1 |
Voice Mail; General
Questions |
48 |
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Using Unix; Setup problems |
1 |
Voice Mail;
Resets/Reinitialize; Faculty/Staff |
10 |
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Administrative Systems; DEV; ADVANCE Alumni/Development |
1 |
Voice Mail;
Resets/Reinitialize; Student |
22 |
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Software; Gradebook |
1 |
Web (WWW); Browsers;
Faculty/Staff |
10 |
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Connection; Wireless; Faculty/Staff |
1 |
Web (WWW); Browsers;
Student |
26 |
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Connection; Software; WSFTP |
1 |
Web (WWW); Web Pages;
Faculty/Staff |
17 |
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Software; Database; Other |
1 |
Web (WWW); Web Pages;
Student |
9 |
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Connection; ISP; Faculty/Staff |
1 |
Grand Total |
3720 |
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Grand Total |
3720 |
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