| IT
Help Center - October 2008 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central Systems Access |
Access; Activate; UNIX;
Faculty/Staff |
4 |
|
4 |
| |
Access; Activate; UNIX; Student |
|
5 |
5 |
| |
Access; CAS Authentication |
2 |
1 |
3 |
| |
Access; Change of Owner |
2 |
|
2 |
| |
Access; Inactive users |
6 |
17 |
23 |
| |
Access; Out of funds |
|
1 |
1 |
| |
Access; Passwords; Unix |
12 |
11 |
23 |
| |
Access; PINS; Faculty/Staff |
4 |
|
4 |
| |
Access; PINS; Student |
1 |
|
1 |
| |
Access; UD ID |
8 |
5 |
13 |
| |
Access; UDelNetID |
5 |
3 |
8 |
| |
Learning; Sakai; Login |
5 |
2 |
7 |
| |
Software; Calendar Server (SunOne); Access |
2 |
|
2 |
| |
Software; Remedy; Access |
2 |
|
2 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
3 |
1 |
4 |
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Voice Mail; Resets/Reinitialize; Student |
|
1 |
1 |
| Central Systems Access
Count |
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56 |
47 |
103 |
| |
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| Central Systems Software |
Administrative Systems;
Peoplesoft; Financials |
1 |
|
1 |
| |
Administrative Systems; Peoplesoft; UDSIS |
22 |
7 |
29 |
| |
Administrative Systems; Reporting; Cognos |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
14 |
2 |
16 |
| |
Documentation |
1 |
|
1 |
| |
Software Distribution |
1 |
|
1 |
| |
Software; Remedy; Changes |
4 |
|
4 |
| |
Voice Mail; General Questions |
2 |
|
2 |
| Central Systems Software
Count |
|
46 |
9 |
55 |
| |
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| Computing Systems |
Departmental Servers |
28 |
1 |
29 |
| |
Desktop Systems; Maintenance; Faculty/Staff |
2 |
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2 |
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Desktop Systems; Maintenance; Student |
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17 |
17 |
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Desktop Systems; Setup |
12 |
|
12 |
| |
Desktop Systems; TSC; Software assistance |
1 |
1 |
2 |
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Desktop Systems; Use; Faculty/Staff |
54 |
7 |
61 |
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Desktop Systems; Use; Students |
|
56 |
56 |
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Security; PNPI |
1 |
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1 |
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SharePoint; Help |
2 |
2 |
4 |
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SharePoint; New Account |
5 |
1 |
6 |
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SharePoint; New Site |
1 |
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1 |
| |
Virus; General Questions |
5 |
1 |
6 |
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Virus; Has Virus (port not off); Faculty/Staff |
7 |
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7 |
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Virus; Has Virus (port not off); Student |
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20 |
20 |
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Virus; Needs Software |
2 |
2 |
4 |
| Computing Systems Count |
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120 |
108 |
228 |
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| Connecting to UD |
Connection; Ethernet;
Faculty/Staff; Register |
2 |
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2 |
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Connection; Ethernet; Faculty/Staff; Troubleshoot |
11 |
2 |
13 |
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Connection; Ethernet; Student; Register |
1 |
71 |
72 |
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Connection; Ethernet; Student; Troubleshoot |
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64 |
64 |
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Connection; Guest Registration |
4 |
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4 |
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Connection; IP; Duplicate |
1 |
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1 |
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Connection; IP; Troubleshoot |
1 |
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1 |
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Connection; ISP; Faculty/Staff |
2 |
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2 |
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Connection; ISP; Student |
|
1 |
1 |
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Connection; PPP; Faculty/Staff |
6 |
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6 |
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Connection; Software; FTP |
1 |
1 |
2 |
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Connection; Software; Other |
|
1 |
1 |
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Connection; VPN |
4 |
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4 |
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Connection; Wireless; Faculty/Staff |
4 |
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4 |
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Connection; Wireless; Student |
1 |
30 |
31 |
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DCWO |
|
4 |
4 |
| Connecting to UD Count |
|
38 |
174 |
212 |
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| E-mail |
E-Mail; DropBox |
1 |
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1 |
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E-Mail; General; Forward command |
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5 |
5 |
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E-Mail; General; INBOX recover messages |
1 |
2 |
3 |
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E-Mail; General; Mail lists; General |
15 |
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15 |
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E-Mail; General; Mail lists; PO Box |
12 |
4 |
16 |
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E-Mail; General; Vacation message |
|
1 |
1 |
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E-Mail; MAC OS X; Faculty/Staff |
2 |
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2 |
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E-Mail; MAC OS X; Student |
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3 |
3 |
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E-Mail; Mirapoint; Faculty/Staff |
9 |
1 |
10 |
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E-Mail; Mirapoint; Student |
1 |
3 |
4 |
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E-Mail; Mozilla; Faculty/Staff |
6 |
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6 |
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E-Mail; Other |
18 |
3 |
21 |
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E-Mail; Outlook Express; Faculty/Staff |
1 |
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1 |
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E-Mail; Outlook Express; Students |
1 |
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1 |
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E-Mail; Outlook; Faculty/Staff |
17 |
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17 |
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E-Mail; Outlook; Student |
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2 |
2 |
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E-Mail; Quota |
12 |
6 |
18 |
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E-Mail; Spam filtering |
3 |
3 |
6 |
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E-Mail; Thunderbird; Faculty/Staff |
6 |
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6 |
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E-Mail; Webmail; Faculty/Staff |
7 |
1 |
8 |
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E-Mail; Webmail; Student |
1 |
2 |
3 |
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Exchange; Blackberry |
3 |
2 |
5 |
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Exchange; Help |
11 |
2 |
13 |
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Exchange; New Account |
12 |
1 |
13 |
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Exchange; Outlook |
2 |
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2 |
| E-mail Count |
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141 |
41 |
182 |
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| General Information |
Computing Sites |
1 |
3 |
4 |
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General; General Questions |
1 |
|
1 |
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Library |
3 |
1 |
4 |
| |
Other |
40 |
8 |
48 |
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Telephone; Cellular Wireless |
32 |
2 |
34 |
| General Information Count |
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77 |
14 |
91 |
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| Learning Systems |
Learning; MyCourses; Other |
14 |
10 |
24 |
| |
Learning; Sakai; Comments |
43 |
5 |
48 |
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Learning; Sakai; OHS |
1 |
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1 |
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Learning; Sakai; Other |
50 |
10 |
60 |
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Learning; User Services, self-paced mods |
1 |
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1 |
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Test Scoring, Freq. Scanning |
4 |
1 |
5 |
| Learning Systems Count |
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113 |
26 |
139 |
| |
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| Printing |
Printing; Local; Faculty/Staff |
13 |
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13 |
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Printing; Local; Student |
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14 |
14 |
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Printing; Network; Faculty/Staff |
9 |
1 |
10 |
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Printing; Unix; Color/Poster |
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3 |
3 |
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Printing; VendPrint |
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2 |
2 |
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Scanning |
1 |
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1 |
| Printing Count |
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23 |
20 |
43 |
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| Security |
Security; Compromised |
11 |
15 |
26 |
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Security; Copyright |
|
25 |
25 |
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Security; Other |
4 |
2 |
6 |
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Security; Rogue DHCP |
2 |
1 |
3 |
| Security Count |
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17 |
43 |
60 |
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| Service Interruption |
Service Interruption; Central System Problem |
2 |
1 |
3 |
| Service
Interruption Count |
|
2 |
1 |
3 |
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| Software |
Qualtrics (Survey/Polls) |
|
1 |
1 |
| |
Software; Database; Access |
5 |
1 |
6 |
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Software; Database; Other |
1 |
|
1 |
| |
Software; Office |
4 |
3 |
7 |
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Software; Other |
4 |
5 |
9 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
2 |
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2 |
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Software; Presentation/Desktop Publish.; Other |
1 |
|
1 |
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Software; Programming Languages |
1 |
|
1 |
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Software; Spreadsheets; Excel |
2 |
1 |
3 |
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Software; Stat/Math Applications; Matlab |
1 |
2 |
3 |
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Software; Stat/Math Applications; Other Stat/Math Problems |
1 |
|
1 |
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Software; Stat/Math Applications; SAS |
1 |
2 |
3 |
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Software; Stat/Math Applications; SPSS |
1 |
1 |
2 |
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Software; UD Thesis; MS Word |
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3 |
3 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
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1 |
1 |
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Software; Word Processing/Editors; MS Word |
9 |
2 |
11 |
| Software Count |
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33 |
22 |
55 |
| |
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| TSC Requrests |
TSC; PPP; Repair |
1 |
1 |
2 |
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TSC; Special Request |
10 |
8 |
18 |
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TSC; Troubleshoot; Boot Problems |
5 |
13 |
18 |
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TSC; Troubleshoot; Hardware |
1 |
3 |
4 |
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TSC; Troubleshoot; Operating System |
6 |
3 |
9 |
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TSC; Troubleshoot; Software |
3 |
5 |
8 |
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TSC; Virus Repair |
11 |
14 |
25 |
| TSC Requrests Count |
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37 |
47 |
84 |
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| Using UNIX |
File Management; Disk Quota |
1 |
1 |
2 |
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Using Unix; Command syntax |
1 |
|
1 |
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Using Unix; Other |
1 |
|
1 |
| Using UNIX Count |
|
3 |
1 |
4 |
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| Web |
Web (WWW); Browsers;
Faculty/Staff |
6 |
|
6 |
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Web (WWW); Templates |
3 |
|
3 |
| |
Web (WWW); Web Pages; Faculty/Staff; Google Search |
1 |
|
1 |
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Web (WWW); Web Pages; Faculty/Staff; UD Calendar |
2 |
|
2 |
| |
Web (WWW); Web Pages; Faculty/Staff; Web Page |
15 |
3 |
18 |
| |
Web (WWW); Web Pages; Student; Google Search |
|
1 |
1 |
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Web (WWW); Web Pages; Student; Web Page |
1 |
2 |
3 |
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Web (WWW); Web Proxy |
|
1 |
1 |
| Web Count |
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28 |
7 |
35 |
| |
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| Grand Total |
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734 |
560 |
1294 |
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