IT Help Center - October 2005
All Reported Problems
Count of Ticket#		Classification2	Classification
		Faculty-Staff-all other	Students-Parents	Grand Total
ProblemType2	ProblemType
Central Systems Access
	Access; Activate; UNIX; Faculty/Staff	5		5
	Access; Activate; UNIX; Student	1	6	7
	Access; CAS Authentication	4		4
	Access; Change of Owner	1		1
	Access; Inactive users	8	13	21
	Access; Out of funds		1	1
	Access; Passwords; MVS	8	1	9
	Access; Passwords; Unix	9	6	15
	Access; PINS; Faculty/Staff	1		1
	Access; Username	3	1	4
	Learning; MyCourses; Login	2	6	8
	Software; Calendar Server (SunOne); Access	1	2	3
	Software; Remedy; Access	1		1
	Voice Mail; Resets/Reinitialize; Faculty/Staff	1		1
	Voice Mail; Resets/Reinitialize; Student		1	1
Central Systems Access Count		45	37	82
Central Systems Software
	Administrative Systems; DEV; ADVANCE Alumni/Development	1		1
	Administrative Systems; Reporting; Supernatural	1		1
	Administrative Systems; SIS; SIS+	1		1
	Administrative Systems; Web; Web Forms	11	1	12
	Documentation	4		4
	EZFORMS	2		2
	Peoplesoft; Financials	6		6
	Software Distribution	1		1
	Voice Mail; General Questions	6	1	7
Central Systems Software Count		33	2	35
Connecting to UD
	Connection; Duplicate IP	1	2	3
	Connection; Ethernet; Faculty/Staff	7	4	11
	Connection; Ethernet; Student; Troubleshoot		59	59
	Connection; ISP; Faculty/Staff	2		2
	Connection; ISP; Student		1	1
	Connection; PPP; Faculty/Staff	13		13
	Connection; PPP; Student		4	4
	Connection; Software; FTP	1		1
	Connection; Software; Other	1		1
	Connection; Software; Telnet	1	1	2
	Connection; VPN	4		4
	Connection; Wireless; Faculty/Staff	1	2	3
	Connection; Wireless; Student		11	11
Connecting to UD Count		31	84	115
Desktop Systems
	Desktop Systems; Maintenance; Student		12	12
	Desktop Systems; Setup	8		8
	Desktop Systems; TSC; Pre-purchase	1	1	2
	Desktop Systems; Use; Faculty/Staff	58	6	64
	Desktop Systems; Use; Students		47	47
	LAN; Faculty/Staff	4		4
	Virus; General Questions	6	3	9
	Virus; Has Virus (port not off); Student		47	47
	Virus; Needs Software	6	2	8
Desktop Systems Count		83	118	201
E-mail
	E-Mail; General; Forward command	4	5	9
	E-Mail; General; INBOX recover	1	2	3
	E-Mail; General; Mail lists	7	1	8
	E-Mail; General; Vacation message	2		2
	E-Mail; MAC OS X; Faculty/Staff	4		4
	E-Mail; MAC OS X; Student		3	3
	E-Mail; Messenger; General (how to use)	1		1
	E-Mail; Mirapoint; Faculty/Staff	5	1	6
	E-Mail; Mirapoint; Student		2	2
	E-Mail; Mozilla; Faculty/Staff	30		30
	E-Mail; Other	25	7	32
	E-Mail; Outlook Express; Faculty/Staff		1	1
	E-Mail; Outlook Express; Students		4	4
	E-Mail; Outlook; Faculty/Staff	5		5
	E-Mail; Outlook; Student		1	1
	E-Mail; Spam filtering	2	1	3
	E-Mail; Webmail	16	2	18
E-mail Count		102	30	132
General Information
	Library		1	1
	Other	16	5	21
	Telephone; General; Information (x2000)	1		1
	Telephone; General; Telephone Services	3	2	5
	Telephone; General; Wrong number	3	1	4
General Information Count		23	9	32
Learning Systems
	Instructional Technology; Classroom Setup	2		2
	Learning; MyCourses; Other	23	13	36
	Learning; User Services, self-paced mods	2		2
	Test Scoring, Freq. Scanning	1		1
Learning Systems Count		28	13	41
Printing
	Printing; Local; Faculty/Staff	11		11
	Printing; Local; Student		3	3
	Printing; RJE	5		5
	Printing; Unix; Color/Poster		1	1
	Printing; VendPrint		1	1
Printing Count		16	5	21
Security
	Security; Compromised	20	70	90
	Security; Copyright	3	28	31
	Security; Other	5	3	8
	Security; PNPI	2		2
	Security; Rogue DHCP	7	6	13
Security Count		37	107	144
Service Interruption
	Service Interruption; Central System Problem	3		3
	Service Interruption; Departmental Server	3		3
Service Interruption Count		6		6
Software
	Software; Database; Access	3	1	4
	Software; Database; Other	1		1
	Software; Database; SQL	1		1
	Software; Other	4	1	5
	Software; Presentation/Desktop Publish.; Dreamweaver	1		1
	Software; Presentation/Desktop Publish.; Powerpoint	1		1
	Software; Spreadsheets; Excel	5		5
	Software; Stat/Math Applications; SAS	1		1
	Software; UD Thesis; MS Word		4	4
	Software; UD Thesis; Tex, LaTex, AmsTex, emTex	1		1
	Software; Word Processing/Editors; MS Word	6	1	7
Software Count		24	7	31
TSC Requests
	TSC; Ethernet; Repair		1	1
	TSC; Special Request	5	7	12
	TSC; Troubleshoot; Boot Problems	2	16	18
	TSC; Troubleshoot; Hardware	2	8	10
	TSC; Troubleshoot; Operating System	3	9	12
	TSC; Troubleshoot; Software	1	1	2
	TSC; Troubleshoot; Spyware		1	1
	TSC; Virus Repair	1	12	13
TSC Requests Count		14	55	69
Using UNIX
	File Management; Disk Quota	5	4	9
	Using Unix; Command syntax	4	1	5
	Using Unix; Other	2	2	4
Using UNIX Count		11	7	18
Web
	Web (WWW); Browsers; Faculty/Staff	4		4
	Web (WWW); Browsers; Student		1	1
	Web (WWW); Web Pages; Faculty/Staff	16	1	17
	Web (WWW); Web Pages; Student		8	8
	Web (WWW); Web Proxy	3	6	9
Web Count		23	16	39
Grand Total		476	490	966