| IT Help Center - October 2003 | ||||
| All Reported Problems | All Reported Problems soted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 3 | Desktop Systems; Use; Faculty/Staff | 107 | |
| Access; Activate; UNIX; Faculty/Staff | 5 | Security; Virus; Has Virus; Student | 94 | |
| Access; Activate; UNIX; Student | 9 | Security; Other | 88 | |
| Access; Inactive users | 27 | Connection; Ethernet; Student; Troubleshoot | 76 | |
| Access; Out of funds | 1 | Security; Hacking | 68 | |
| Access; Passwords; MVS | 6 | Desktop Systems; Use; Students | 62 | |
| Access; Passwords; Unix | 28 | E-Mail; Other | 54 | |
| Access; PINS; Faculty/Staff | 3 | Learning; WebCT; Other | 52 | |
| Access; PINS; Student | 1 | Web (WWW); Web Proxy | 44 | |
| Access; Register username | 2 | Connection; PPP; Faculty/Staff | 44 | |
| Access; Username | 7 | Security; Bandwidth | 43 | |
| Administrative Systems; FIS; General Accounting | 1 | E-Mail; Messenger; General (how to use) | 34 | |
| Administrative Systems; FIS; On-Line Reports | 1 | Other | 32 | |
| Administrative Systems; Reporting; Data Warehousing | 1 | Connection; Ethernet; Faculty/Staff | 31 | |
| Administrative Systems; SIS; ID System | 1 | TSC; Troubleshoot; Operating System | 29 | |
| Administrative Systems; SIS; SIS+ | 6 | File Management; Disk Quota | 28 | |
| Administrative Systems; SIS; Student Housing (1Hx) | 1 | Access; Passwords; Unix | 28 | |
| Administrative Systems; Web; Web Forms | 9 | E-Mail; Outlook Express; Students | 27 | |
| Connection; Duplicate IP | 2 | Access; Inactive users | 27 | |
| Connection; Ethernet; Faculty/Staff | 31 | Web (WWW); Web Pages; Faculty/Staff | 24 | |
| Connection; Ethernet; Student; Troubleshoot | 76 | Security; Spam | 23 | |
| Connection; ISP; Student | 2 | TSC; Virus Repair | 22 | |
| Connection; PPP; Faculty/Staff | 44 | Learning; WebCT; Login | 21 | |
| Connection; PPP; Student | 12 | E-Mail; General; Mail lists | 21 | |
| Connection; Software; Other | 4 | Security; Copyright | 19 | |
| Connection; Software; SSH | 2 | Desktop Systems; Setup | 18 | |
| Connection; Software; Telnet | 1 | TSC; Troubleshoot; Hardware | 15 | |
| Connection; Wireless; Faculty/Staff | 3 | TSC; Special Request | 15 | |
| Connection; Wireless; Student | 4 | TSC; Ethernet; Repair | 15 | |
| DCWO | 3 | Security; Virus; General Questions | 15 | |
| Desktop Systems; Maintenance; Faculty/Staff | 2 | E-Mail; Outlook; Faculty/Staff | 15 | |
| Desktop Systems; Maintenance; Student | 9 | TSC; PPP; New Setup | 14 | |
| Desktop Systems; Setup | 18 | Software; Word Processing/Editors; MS Word | 13 | |
| Desktop Systems; TSC; Pre-purchase | 2 | Security; Virus; Has Virus; Faculty/Staff | 13 | |
| Desktop Systems; Use; Faculty/Staff | 107 | TSC; Troubleshoot; Software | 12 | |
| Desktop Systems; Use; Students | 62 | Connection; PPP; Student | 12 | |
| Documentation | 3 | TSC; Troubleshoot; Boot Problems | 11 | |
| E-Mail; General; Forward command | 6 | E-Mail; Outlook Express; Faculty/Staff | 11 | |
| E-Mail; General; INBOX recover | 3 | Web (WWW); Web Pages; Student | 10 | |
| E-Mail; General; INBOX too large | 8 | Printing; Local; Faculty/Staff | 10 | |
| E-Mail; General; Mail lists | 21 | Desktop Systems; Maintenance; Student | 9 | |
| E-Mail; General; Vacation message | 3 | Access; Activate; UNIX; Student | 9 | |
| E-Mail; MAC OS X; Faculty/Staff | 3 | Administrative Systems; Web; Web Forms | 9 | |
| E-Mail; MAC OS X; Student | 3 | Printing; RJE | 8 | |
| E-Mail; Messenger; Address books | 5 | E-Mail; General; INBOX too large | 8 | |
| E-Mail; Messenger; Compact folders | 1 | File Management; UNIX | 8 | |
| E-Mail; Messenger; Delete messages | 4 | Voice Mail; General Questions | 7 | |
| E-Mail; Messenger; General (how to use) | 34 | Service Interruption; Central System Problem | 7 | |
| E-Mail; Messenger; Preferences | 3 | Access; Username | 7 | |
| E-Mail; Messenger; Subscribe to folders | 1 | E-Mail; Pine; How To Use | 7 | |
| E-Mail; Other | 54 | Access; Passwords; MVS | 6 | |
| E-Mail; Outlook Express; Faculty/Staff | 11 | Telephone; General; Telephone Services | 6 | |
| E-Mail; Outlook Express; Students | 27 | E-Mail; General; Forward command | 6 | |
| E-Mail; Outlook; Faculty/Staff | 15 | Software; Spreadsheets; Excel | 6 | |
| E-Mail; Outlook; Student | 3 | Software; Presentation/Desktop Publish.; Other | 6 | |
| E-Mail; Pine; Attachments | 1 | Administrative Systems; SIS; SIS+ | 6 | |
| E-Mail; Pine; How To Use | 7 | Web (WWW); Browsers; Faculty/Staff | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | Voice Mail; Resets/Reinitialize; Student | 5 | |
| EZFORMS; Change of Major/Minor | 1 | Software; Remedy; Access | 5 | |
| EZFORMS; FAI (Request for Services) | 1 | Security; Virus; How to use software | 5 | |
| EZFORMS; Sabbatical Leave Request | 4 | Access; Activate; UNIX; Faculty/Staff | 5 | |
| File Management; Disk Quota | 28 | Printing; Local; Student | 5 | |
| File Management; UNIX | 8 | E-Mail; Messenger; Address books | 5 | |
| Instructional Technology; Multimedia | 1 | E-Mail; Messenger; Delete messages | 4 | |
| LAN; Faculty/Staff | 1 | Using Unix; Other | 4 | |
| Learning; WebCT; Login | 21 | Using Unix; Command syntax | 4 | |
| Learning; WebCT; Other | 52 | TSC; PPP; Repair | 4 | |
| Library | 1 | Connection; Wireless; Student | 4 | |
| Other | 32 | Software; UD Thesis; MS Word | 4 | |
| Peoplesoft Financials; Logon | 3 | Software; Stat/Math Applications; Matlab | 4 | |
| Peoplesoft Financials; Other | 4 | Software; Database; Access | 4 | |
| Peoplesoft Financials; Using the System | 1 | Peoplesoft Financials; Other | 4 | |
| Printing; Local; Faculty/Staff | 10 | EZFORMS; Sabbatical Leave Request | 4 | |
| Printing; Local; Student | 5 | Connection; Software; Other | 4 | |
| Printing; RJE | 8 | E-Mail; General; INBOX recover | 3 | |
| Printing; Unix; Color/Poster | 1 | E-Mail; MAC OS X; Student | 3 | |
| Printing; VendPrint | 2 | Access; Activate; MVS | 3 | |
| Security; Bandwidth | 43 | Documentation | 3 | |
| Security; Copyright | 19 | E-Mail; Messenger; Preferences | 3 | |
| Security; Hacking | 68 | Connection; Wireless; Faculty/Staff | 3 | |
| Security; Other | 88 | Access; PINS; Faculty/Staff | 3 | |
| Security; Spam | 23 | E-Mail; General; Vacation message | 3 | |
| Security; Virus; General Questions | 15 | TSC; Ethernet; New Setup | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 13 | DCWO | 3 | |
| Security; Virus; Has Virus; Student | 94 | Telephone; General; Wrong number | 3 | |
| Security; Virus; How to use software | 5 | E-Mail; MAC OS X; Faculty/Staff | 3 | |
| Security; Virus; Needs software | 2 | Peoplesoft Financials; Logon | 3 | |
| Service Interruption; Central System Outage | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 3 | |
| Service Interruption; Central System Problem | 7 | E-Mail; Outlook; Student | 3 | |
| Service Interruption; Departmental Server | 3 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 3 | |
| Software; Database; Access | 4 | Service Interruption; Departmental Server | 3 | |
| Software; Database; Other | 3 | Software; Database; Other | 3 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 3 | Web (WWW); Browsers; Student | 2 | |
| Software; Presentation/Desktop Publish.; Dreamweaver | 2 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Software; Presentation/Desktop Publish.; Other | 6 | Software; Presentation/Desktop Publish.; Dreamweaver | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 3 | Access; Register username | 2 | |
| Software; Programming Languages | 2 | Connection; ISP; Student | 2 | |
| Software; Remedy; Access | 5 | Software; Programming Languages | 2 | |
| Software; Remedy; Changes | 2 | Printing; VendPrint | 2 | |
| Software; Spreadsheets; Excel | 6 | Software; Remedy; Changes | 2 | |
| Software; Stat/Math Applications; Maple | 1 | Desktop Systems; Maintenance; Faculty/Staff | 2 | |
| Software; Stat/Math Applications; Matlab | 4 | Connection; Duplicate IP | 2 | |
| Software; Stat/Math Applications; SAS | 1 | Security; Virus; Needs software | 2 | |
| Software; UD Thesis; MS Word | 4 | Desktop Systems; TSC; Pre-purchase | 2 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Connection; Software; SSH | 2 | |
| Software; Word Processing/Editors; MS Word | 13 | Access; PINS; Student | 1 | |
| Software; Word Processing/Editors; Other | 1 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Software; Word Processing/Editors; Other | 1 | |
| Telephone; General; Telephone Services | 6 | Software; Word Processing/Editors; Word Perfect | 1 | |
| Telephone; General; Wrong number | 3 | EZFORMS; FAI (Request for Services) | 1 | |
| Test Scoring, Freq. Scanning | 1 | E-Mail; Messenger; Compact folders | 1 | |
| TSC; Ethernet; New Setup | 3 | Test Scoring, Freq. Scanning | 1 | |
| TSC; Ethernet; Repair | 15 | Administrative Systems; FIS; On-Line Reports | 1 | |
| TSC; PPP; New Setup | 14 | Library | 1 | |
| TSC; PPP; Repair | 4 | Administrative Systems; SIS; Student Housing (1Hx) | 1 | |
| TSC; Special Request | 15 | Software; Stat/Math Applications; SAS | 1 | |
| TSC; Troubleshoot; Boot Problems | 11 | Access; Out of funds | 1 | |
| TSC; Troubleshoot; Hardware | 15 | E-Mail; Pine; Attachments | 1 | |
| TSC; Troubleshoot; Operating System | 29 | Connection; Software; Telnet | 1 | |
| TSC; Troubleshoot; Software | 12 | Administrative Systems; SIS; ID System | 1 | |
| TSC; Virus Repair | 22 | Software; Stat/Math Applications; Maple | 1 | |
| Using Unix; Command syntax | 4 | EZFORMS; Change of Major/Minor | 1 | |
| Using Unix; Other | 4 | Service Interruption; Central System Outage | 1 | |
| Voice Mail; General Questions | 7 | LAN; Faculty/Staff | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | Instructional Technology; Multimedia | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 5 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 5 | Administrative Systems; FIS; General Accounting | 1 | |
| Web (WWW); Browsers; Student | 2 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 24 | Peoplesoft Financials; Using the System | 1 | |
| Web (WWW); Web Pages; Student | 10 | Administrative Systems; Reporting; Data Warehousing | 1 | |
| Web (WWW); Web Proxy | 44 | Printing; Unix; Color/Poster | 1 | |
| Grand Total | 1597 | Grand Total | 1597 |