| IT Help Center - October 2002 | ||||
| Student Problems | Student Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; UNIX; Student | 2 | Security; Virus; Has Virus; Student | 84 | |
| Access; Disk quota increase | 1 | Connection; Ethernet; Student; Troubleshoot | 66 | |
| Access; Inactive users | 7 | Desktop Systems; Use; Students | 56 | |
| Access; Passwords; Unix | 15 | Learning; WebCT; Login | 37 | |
| Access; PINS; Student | 5 | Connection; PPP; Student | 33 | |
| Access; UD#1 Card | 4 | TSC; Virus Repair | 31 | |
| Access; Username | 9 | Security; Hacking | 22 | |
| Administrative Systems; SIS; SIS+ | 1 | Web (WWW); Browsers; Student | 21 | |
| Computing Sites | 3 | Printing; Local; Student | 21 | |
| Connection; Ethernet; Faculty/Staff | 1 | E-Mail; Outlook Express; Students | 21 | |
| Connection; Ethernet; Student; MoveIn | 1 | Learning; WebCT; Other | 20 | |
| Connection; Ethernet; Student; Troubleshoot | 66 | Security; Bandwidth | 15 | |
| Connection; ISP; Student | 1 | Access; Passwords; Unix | 15 | |
| Connection; PPP; Student | 33 | TSC; Troubleshoot; Operating System | 14 | |
| Connection; Software; FTP | 1 | TSC; Troubleshoot; Boot Problems | 14 | |
| Connection; Software; Telnet | 2 | Other | 12 | |
| DCWO | 1 | TSC; Troubleshoot; Software | 11 | |
| Desktop Systems; Maintenance; Student | 6 | TSC; Ethernet; New Setup | 11 | |
| Desktop Systems; Setup | 1 | Web (WWW); Web Pages; Student | 10 | |
| Desktop Systems; Use; Faculty/Staff | 1 | TSC; Ethernet; Repair | 9 | |
| Desktop Systems; Use; Students | 56 | Access; Username | 9 | |
| E-Mail; General; Forward command | 6 | Security; Copyright | 8 | |
| E-Mail; General; INBOX too large | 1 | Access; Inactive users | 7 | |
| E-Mail; General; Mail lists | 2 | Desktop Systems; Maintenance; Student | 6 | |
| E-Mail; Messenger; General (how to use) | 1 | Security; Spam | 6 | |
| E-Mail; Messenger; Preferences | 1 | E-Mail; General; Forward command | 6 | |
| E-Mail; Other | 5 | File Management; UNIX | 6 | |
| E-Mail; Outlook Express; Students | 21 | E-Mail; Pine; How To Use | 6 | |
| E-Mail; Outlook; Student | 2 | Access; PINS; Student | 5 | |
| E-Mail; Pine; How To Use | 6 | TSC; Troubleshoot; Hardware | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | TSC; PPP; Repair | 5 | |
| File Management; Disk Quota | 3 | E-Mail; Other | 5 | |
| File Management; UNIX | 6 | Access; UD#1 Card | 4 | |
| Learning; WebCT; Login | 37 | TSC; PPP; New Setup | 4 | |
| Learning; WebCT; Other | 20 | Software; Word Processing/Editors; MS Word | 4 | |
| Newsgroups; Using | 1 | Web (WWW); Web Pages; Faculty/Staff | 3 | |
| Other | 12 | Using Unix; Setup problems | 3 | |
| Printing; Local; Student | 21 | Using Unix; Command syntax | 3 | |
| Security; Bandwidth | 15 | Computing Sites | 3 | |
| Security; Copyright | 8 | File Management; Disk Quota | 3 | |
| Security; Hacking | 22 | Service Interruption; Central System Problem | 3 | |
| Security; Other | 1 | Security; Virus; How to use software | 3 | |
| Security; Spam | 6 | Web (WWW); Browsers; Faculty/Staff | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 1 | Voice Mail; Resets/Reinitialize; Student | 2 | |
| Security; Virus; Has Virus; Student | 84 | Voice Mail; General Questions | 2 | |
| Security; Virus; How to use software | 3 | Access; Activate; UNIX; Student | 2 | |
| Service Interruption; Central System Problem | 3 | Connection; Software; Telnet | 2 | |
| Software; Presentation/Desktop Publish.; Other | 1 | E-Mail; Outlook; Student | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Software; Programming Languages | 1 | E-Mail; General; Mail lists | 2 | |
| Software; Remedy; Access | 1 | Desktop Systems; Setup | 1 | |
| Software; Spreadsheets; Excel | 1 | Software; Remedy; Access | 1 | |
| Software; UD Thesis; MS Word | 1 | Software; Spreadsheets; Excel | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software; UD Thesis; MS Word | 1 | |
| Software; UD Thesis; Word Perfect | 1 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; MS Word | 4 | Software; UD Thesis; Word Perfect | 1 | |
| Telephone; General; Information (x2000) | 1 | Connection; Ethernet; Student; MoveIn | 1 | |
| Telephone; General; Telephone Services | 1 | Telephone; General; Information (x2000) | 1 | |
| TSC; Ethernet; New Setup | 11 | Telephone; General; Telephone Services | 1 | |
| TSC; Ethernet; Repair | 9 | Software; Programming Languages | 1 | |
| TSC; PPP; New Setup | 4 | Desktop Systems; Use; Faculty/Staff | 1 | |
| TSC; PPP; Repair | 5 | Connection; ISP; Student | 1 | |
| TSC; Special Request | 1 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| TSC; Troubleshoot; Boot Problems | 14 | TSC; Special Request | 1 | |
| TSC; Troubleshoot; Hardware | 5 | Connection; Software; FTP | 1 | |
| TSC; Troubleshoot; Operating System | 14 | Connection; Ethernet; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Software | 11 | Software; Presentation/Desktop Publish.; Other | 1 | |
| TSC; Virus Repair | 31 | DCWO | 1 | |
| Using Unix; Command syntax | 3 | E-Mail; Messenger; Preferences | 1 | |
| Using Unix; Other | 1 | Access; Disk quota increase | 1 | |
| Using Unix; Setup problems | 3 | Using Unix; Other | 1 | |
| Voice Mail; General Questions | 2 | E-Mail; General; INBOX too large | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 2 | Security; Other | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 2 | Security; Virus; Has Virus; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Student | 21 | E-Mail; Messenger; General (how to use) | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 3 | Administrative Systems; SIS; SIS+ | 1 | |
| Web (WWW); Web Pages; Student | 10 | Newsgroups; Using | 1 | |
| Grand Total | 673 | Grand Total | 673 | |