| IT Help Center - October 2002 | ||||
| Faculty/Staff Problems | Faculty/Staff Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 3 | Desktop Systems; Use; Faculty/Staff | 131 | |
| Access; Activate; UNIX; Faculty/Staff | 3 | E-Mail; Other | 37 | |
| Access; Activate; UNIX; Student | 1 | Connection; PPP; Faculty/Staff | 35 | |
| Access; Disk quota increase | 1 | E-Mail; Messenger; General (how to use) | 33 | |
| Access; Inactive users | 3 | Desktop Systems; Setup | 30 | |
| Access; Out of funds | 1 | Security; Virus; Has Virus; Faculty/Staff | 24 | |
| Access; Passwords; MVS | 11 | Service Interruption; Central System Problem | 23 | |
| Access; Passwords; Unix | 5 | Web (WWW); Web Pages; Faculty/Staff | 22 | |
| Access; PINS; Faculty/Staff | 5 | Printing; Local; Faculty/Staff | 21 | |
| Access; PINS; Student | 1 | Software; Word Processing/Editors; MS Word | 19 | |
| Access; Username | 9 | E-Mail; Messenger; Preferences | 18 | |
| Administrative Systems; FIS; Purchasing | 1 | Web (WWW); Browsers; Faculty/Staff | 17 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | Connection; Ethernet; Faculty/Staff | 16 | |
| Administrative Systems; Reporting; Data Warehousing | 5 | Other | 15 | |
| Administrative Systems; Reporting; Supernatural | 1 | Security; Spam | 14 | |
| Administrative Systems; SIS; SIS+ | 3 | Security; Hacking | 14 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | File Management; UNIX | 14 | |
| Connection; Ethernet; Faculty/Staff | 16 | E-Mail; Messenger; Delete messages | 12 | |
| Connection; Ethernet; Student; MoveIn | 1 | Access; Passwords; MVS | 11 | |
| Connection; Ethernet; Student; Troubleshoot | 6 | Connection; Software; Telnet | 11 | |
| Connection; ISP; Faculty/Staff | 3 | Service Interruption; Departmental Server | 10 | |
| Connection; PPP; Faculty/Staff | 35 | File Management; Disk Quota | 10 | |
| Connection; PPP; Student | 2 | E-Mail; Outlook; Faculty/Staff | 10 | |
| Connection; Software; FTP | 2 | Security; Virus; Needs software | 9 | |
| Connection; Software; Other | 3 | Security; Virus; How to use software | 9 | |
| Connection; Software; Telnet | 11 | Printing; RJE | 9 | |
| Connection; Software; WSFTP | 1 | Access; Username | 9 | |
| Connection; Wireless; Faculty/Staff | 1 | Voice Mail; General Questions | 8 | |
| DCWO | 5 | Telephone; General; Telephone Services | 8 | |
| Desktop Systems; Maintenance; Faculty/Staff | 6 | TSC; PPP; New Setup | 7 | |
| Desktop Systems; Setup | 30 | Software; Spreadsheets; Excel | 7 | |
| Desktop Systems; TSC; Pre-purchase | 2 | Learning; WebCT; Other | 7 | |
| Desktop Systems; TSC; Software assistance | 1 | E-Mail; Pine; How To Use | 7 | |
| Desktop Systems; Use; Faculty/Staff | 131 | Using Unix; Command syntax | 6 | |
| Desktop Systems; Use; Students | 2 | TSC; Troubleshoot; Boot Problems | 6 | |
| Documentation | 3 | TSC; Special Request | 6 | |
| E-Mail; General; Forward command | 5 | TSC; PPP; Repair | 6 | |
| E-Mail; General; INBOX too large | 6 | Desktop Systems; Maintenance; Faculty/Staff | 6 | |
| E-Mail; General; Mail lists | 5 | E-Mail; General; INBOX too large | 6 | |
| E-Mail; General; Vacation message | 5 | Connection; Ethernet; Student; Troubleshoot | 6 | |
| E-Mail; Messenger; Address books | 1 | E-Mail; Outlook Express; Faculty/Staff | 6 | |
| E-Mail; Messenger; Compact folders | 1 | Access; Passwords; Unix | 5 | |
| E-Mail; Messenger; Delete messages | 12 | E-Mail; General; Forward command | 5 | |
| E-Mail; Messenger; General (how to use) | 33 | E-Mail; General; Mail lists | 5 | |
| E-Mail; Messenger; Preferences | 18 | DCWO | 5 | |
| E-Mail; Messenger; Subscribe to folders | 1 | Software; Remedy; Access | 5 | |
| E-Mail; Other | 37 | E-Mail; General; Vacation message | 5 | |
| E-Mail; Outlook Express; Faculty/Staff | 6 | Access; PINS; Faculty/Staff | 5 | |
| E-Mail; Outlook Express; Students | 1 | Administrative Systems; Reporting; Data Warehousing | 5 | |
| E-Mail; Outlook; Faculty/Staff | 10 | TSC; Troubleshoot; Operating System | 4 | |
| E-Mail; Outlook; Student | 1 | TSC; Troubleshoot; Hardware | 4 | |
| E-Mail; Pine; How To Use | 7 | EZFORMS; Sabbatical Leave Request | 4 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 2 | Using Unix; Other | 3 | |
| EZFORMS; Change of Major/Minor | 1 | Access; Activate; MVS | 3 | |
| EZFORMS; General | 1 | Documentation | 3 | |
| EZFORMS; Sabbatical Leave Request | 4 | TSC; Ethernet; Repair | 3 | |
| File Management; Disk Quota | 10 | Software; UD Thesis; MS Word | 3 | |
| File Management; UNIX | 14 | Access; Inactive users | 3 | |
| HR; Other | 2 | Software; Programming Languages | 3 | |
| LAN; Faculty/Staff | 2 | Software; Presentation/Desktop Publish.; Powerpoint | 3 | |
| Learning; User Services, self-paced mods | 2 | Software; Database; Access | 3 | |
| Learning; WebCT; Login | 3 | Connection; ISP; Faculty/Staff | 3 | |
| Learning; WebCT; Other | 7 | Learning; WebCT; Login | 3 | |
| Other | 15 | Connection; Software; Other | 3 | |
| Printing; Local; Faculty/Staff | 21 | Security; Virus; Has Virus; Student | 3 | |
| Printing; RJE | 9 | Administrative Systems; SIS; SIS+ | 3 | |
| Security; Copyright | 3 | Access; Activate; UNIX; Faculty/Staff | 3 | |
| Security; Hacking | 14 | Security; Copyright | 3 | |
| Security; Other | 2 | E-Mail; Pine; Mail lock or corrupted inbox | 2 | |
| Security; Spam | 14 | Security; Other | 2 | |
| Security; Virus; Has Virus; Faculty/Staff | 24 | TSC; Troubleshoot; Software | 2 | |
| Security; Virus; Has Virus; Student | 3 | Connection; PPP; Student | 2 | |
| Security; Virus; How to use software | 9 | Desktop Systems; Use; Students | 2 | |
| Security; Virus; Needs software | 9 | TSC; Ethernet; New Setup | 2 | |
| Service Interruption; Central System Outage | 2 | Connection; Software; FTP | 2 | |
| Service Interruption; Central System Problem | 23 | Service Interruption; Central System Outage | 2 | |
| Service Interruption; Departmental Server | 10 | Test Scoring, Freq. Scanning | 2 | |
| Software Distribution | 1 | Desktop Systems; TSC; Pre-purchase | 2 | |
| Software; Database; Access | 3 | Software; Remedy; Changes | 2 | |
| Software; Gradebook | 1 | Learning; User Services, self-paced mods | 2 | |
| Software; Graphics | 2 | Software; Remedy; Bugs | 2 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Software; Graphics | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 3 | HR; Other | 2 | |
| Software; Programming Languages | 3 | LAN; Faculty/Staff | 2 | |
| Software; Remedy; Access | 5 | Web (WWW); Web Pages; Student | 1 | |
| Software; Remedy; Bugs | 2 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Software; Remedy; Changes | 2 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| Software; Spreadsheets; Excel | 7 | Software; Gradebook | 1 | |
| Software; Stat/Math Applications; Mathematica | 1 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Software; Stat/Math Applications; SAS | 1 | Software; Stat/Math Applications; Mathematica | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Stat/Math Applications; SAS | 1 | |
| Software; UD Thesis; MS Word | 3 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; UD Thesis; Word Perfect | 1 | Access; Activate; UNIX; Student | 1 | |
| Software; Word Processing/Editors; MS Word | 19 | Software; UD Thesis; Word Perfect | 1 | |
| Telephone; General; Telephone Services | 8 | Access; PINS; Student | 1 | |
| Test Scoring, Freq. Scanning | 2 | Connection; Software; WSFTP | 1 | |
| TSC; Ethernet; New Setup | 2 | Software Distribution | 1 | |
| TSC; Ethernet; Repair | 3 | Connection; Ethernet; Student; MoveIn | 1 | |
| TSC; PPP; New Setup | 7 | Desktop Systems; TSC; Software assistance | 1 | |
| TSC; PPP; Repair | 6 | Access; Disk quota increase | 1 | |
| TSC; Special Request | 6 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| TSC; Troubleshoot; Boot Problems | 6 | EZFORMS; General | 1 | |
| TSC; Troubleshoot; Hardware | 4 | E-Mail; Outlook Express; Students | 1 | |
| TSC; Troubleshoot; Operating System | 4 | E-Mail; Outlook; Student | 1 | |
| TSC; Troubleshoot; Software | 2 | E-Mail; Messenger; Address books | 1 | |
| Using Unix; Command syntax | 6 | Access; Out of funds | 1 | |
| Using Unix; Other | 3 | EZFORMS; Change of Major/Minor | 1 | |
| Voice Mail; General Questions | 8 | Administrative Systems; Reporting; Supernatural | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | Connection; Wireless; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 17 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Student | 1 | Administrative Systems; FIS; Purchasing | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 22 | Web (WWW); Browsers; Student | 1 | |
| Web (WWW); Web Pages; Student | 1 | E-Mail; Messenger; Compact folders | 1 | |
| Grand Total | 836 | Grand Total | 836 |