| IT Help Center - October 2002 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 3 | Desktop Systems; Use; Faculty/Staff | 133 | |
| Access; Activate; UNIX; Faculty/Staff | 3 | Security; Virus; Has Virus; Student | 88 | |
| Access; Activate; UNIX; Student | 4 | Connection; Ethernet; Student; Troubleshoot | 72 | |
| Access; Disk quota increase | 2 | Desktop Systems; Use; Students | 59 | |
| Access; Inactive users | 12 | Connection; PPP; Faculty/Staff | 45 | |
| Access; Out of funds | 1 | E-Mail; Other | 43 | |
| Access; Passwords; MVS | 11 | Learning; WebCT; Login | 40 | |
| Access; Passwords; Unix | 20 | Security; Hacking | 38 | |
| Access; PINS; Faculty/Staff | 5 | E-Mail; Messenger; General (how to use) | 35 | |
| Access; PINS; Student | 8 | Connection; PPP; Student | 35 | |
| Access; UD#1 Card | 4 | Other | 32 | |
| Access; Username | 18 | Desktop Systems; Setup | 32 | |
| Administrative Systems; FIS; Purchasing | 1 | TSC; Virus Repair | 31 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | Learning; WebCT; Other | 27 | |
| Administrative Systems; Reporting; Data Warehousing | 5 | Web (WWW); Web Pages; Faculty/Staff | 26 | |
| Administrative Systems; Reporting; Supernatural | 1 | Service Interruption; Central System Problem | 26 | |
| Administrative Systems; SIS; SIS+ | 5 | Security; Virus; Has Virus; Faculty/Staff | 25 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | Web (WWW); Browsers; Student | 24 | |
| Computing Sites | 4 | Software; Word Processing/Editors; MS Word | 23 | |
| Connection; Ethernet; Faculty/Staff | 17 | E-Mail; Outlook Express; Students | 23 | |
| Connection; Ethernet; Student; MoveIn | 2 | Security; Spam | 22 | |
| Connection; Ethernet; Student; Troubleshoot | 72 | Printing; Local; Student | 21 | |
| Connection; ISP; Faculty/Staff | 4 | Printing; Local; Faculty/Staff | 21 | |
| Connection; ISP; Student | 2 | TSC; Troubleshoot; Boot Problems | 20 | |
| Connection; PPP; Faculty/Staff | 45 | Access; Passwords; Unix | 20 | |
| Connection; PPP; Student | 35 | File Management; UNIX | 20 | |
| Connection; Software; FTP | 3 | Web (WWW); Browsers; Faculty/Staff | 19 | |
| Connection; Software; Other | 3 | E-Mail; Messenger; Preferences | 19 | |
| Connection; Software; Telnet | 14 | TSC; Troubleshoot; Operating System | 18 | |
| Connection; Software; WSFTP | 1 | Access; Username | 18 | |
| Connection; Wireless; Faculty/Staff | 1 | Connection; Ethernet; Faculty/Staff | 17 | |
| DCWO | 6 | TSC; PPP; New Setup | 15 | |
| Desktop Systems; Maintenance; Faculty/Staff | 7 | Security; Bandwidth | 15 | |
| Desktop Systems; Maintenance; Student | 6 | Connection; Software; Telnet | 14 | |
| Desktop Systems; Setup | 32 | Security; Virus; How to use software | 14 | |
| Desktop Systems; TSC; Pre-purchase | 3 | TSC; Troubleshoot; Software | 13 | |
| Desktop Systems; TSC; Software assistance | 1 | TSC; Ethernet; New Setup | 13 | |
| Desktop Systems; Use; Faculty/Staff | 133 | File Management; Disk Quota | 13 | |
| Desktop Systems; Use; Students | 59 | E-Mail; Pine; How To Use | 13 | |
| Documentation | 3 | Web (WWW); Web Pages; Student | 12 | |
| E-Mail; General; Forward command | 11 | TSC; PPP; Repair | 12 | |
| E-Mail; General; INBOX too large | 7 | TSC; Ethernet; Repair | 12 | |
| E-Mail; General; Mail lists | 8 | Access; Inactive users | 12 | |
| E-Mail; General; Vacation message | 5 | E-Mail; Messenger; Delete messages | 12 | |
| E-Mail; Messenger; Address books | 2 | Voice Mail; General Questions | 11 | |
| E-Mail; Messenger; Compact folders | 1 | E-Mail; General; Forward command | 11 | |
| E-Mail; Messenger; Delete messages | 12 | Security; Copyright | 11 | |
| E-Mail; Messenger; General (how to use) | 35 | Access; Passwords; MVS | 11 | |
| E-Mail; Messenger; Preferences | 19 | Using Unix; Command syntax | 10 | |
| E-Mail; Messenger; Subscribe to folders | 1 | Telephone; General; Telephone Services | 10 | |
| E-Mail; Other | 43 | Service Interruption; Departmental Server | 10 | |
| E-Mail; Outlook Express; Faculty/Staff | 7 | E-Mail; Outlook; Faculty/Staff | 10 | |
| E-Mail; Outlook Express; Students | 23 | TSC; Troubleshoot; Hardware | 9 | |
| E-Mail; Outlook; Faculty/Staff | 10 | Security; Virus; Needs software | 9 | |
| E-Mail; Outlook; Student | 3 | Printing; RJE | 9 | |
| E-Mail; Pine; How To Use | 13 | Software; Spreadsheets; Excel | 8 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 4 | E-Mail; General; Mail lists | 8 | |
| EZFORMS; Change of Major/Minor | 1 | Access; PINS; Student | 8 | |
| EZFORMS; General | 1 | TSC; Special Request | 7 | |
| EZFORMS; Sabbatical Leave Request | 4 | E-Mail; General; INBOX too large | 7 | |
| File Management; Disk Quota | 13 | E-Mail; Outlook Express; Faculty/Staff | 7 | |
| File Management; UNIX | 20 | Desktop Systems; Maintenance; Faculty/Staff | 7 | |
| HR; Other | 2 | Desktop Systems; Maintenance; Student | 6 | |
| LAN; Faculty/Staff | 2 | DCWO | 6 | |
| Learning; User Services, self-paced mods | 2 | Software; Remedy; Access | 6 | |
| Learning; WebCT; Login | 40 | Administrative Systems; Reporting; Data Warehousing | 5 | |
| Learning; WebCT; Other | 27 | Access; PINS; Faculty/Staff | 5 | |
| Newsgroups; Using | 1 | Administrative Systems; SIS; SIS+ | 5 | |
| Other | 32 | E-Mail; General; Vacation message | 5 | |
| Printing; Local; Faculty/Staff | 21 | Using Unix; Setup problems | 4 | |
| Printing; Local; Student | 21 | Connection; ISP; Faculty/Staff | 4 | |
| Printing; RJE | 9 | Access; Activate; UNIX; Student | 4 | |
| Security; Bandwidth | 15 | Using Unix; Other | 4 | |
| Security; Copyright | 11 | EZFORMS; Sabbatical Leave Request | 4 | |
| Security; Hacking | 38 | Access; UD#1 Card | 4 | |
| Security; Other | 3 | E-Mail; Pine; Mail lock or corrupted inbox | 4 | |
| Security; Spam | 22 | Computing Sites | 4 | |
| Security; Virus; Has Virus; Faculty/Staff | 25 | Software; UD Thesis; MS Word | 4 | |
| Security; Virus; Has Virus; Student | 88 | Software; Programming Languages | 4 | |
| Security; Virus; How to use software | 14 | Software; Presentation/Desktop Publish.; Powerpoint | 4 | |
| Security; Virus; Needs software | 9 | Documentation | 3 | |
| Service Interruption; Central System Outage | 2 | Access; Activate; MVS | 3 | |
| Service Interruption; Central System Problem | 26 | Connection; Software; FTP | 3 | |
| Service Interruption; Departmental Server | 10 | E-Mail; Outlook; Student | 3 | |
| Software Distribution | 1 | Connection; Software; Other | 3 | |
| Software; Database; Access | 3 | Desktop Systems; TSC; Pre-purchase | 3 | |
| Software; Gradebook | 1 | Software; Database; Access | 3 | |
| Software; Graphics | 2 | Security; Other | 3 | |
| Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | Software; Remedy; Bugs | 3 | |
| Software; Presentation/Desktop Publish.; Other | 1 | Access; Activate; UNIX; Faculty/Staff | 3 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 4 | Service Interruption; Central System Outage | 2 | |
| Software; Programming Languages | 4 | Voice Mail; Resets/Reinitialize; Student | 2 | |
| Software; Remedy; Access | 6 | E-Mail; Messenger; Address books | 2 | |
| Software; Remedy; Bugs | 3 | Learning; User Services, self-paced mods | 2 | |
| Software; Remedy; Changes | 2 | HR; Other | 2 | |
| Software; Spreadsheets; Excel | 8 | Software; Remedy; Changes | 2 | |
| Software; Stat/Math Applications; Mathematica | 1 | Access; Disk quota increase | 2 | |
| Software; Stat/Math Applications; SAS | 1 | Connection; ISP; Student | 2 | |
| Software; Stat/Math Applications; SPSS | 1 | LAN; Faculty/Staff | 2 | |
| Software; UD Thesis; MS Word | 4 | Software; Graphics | 2 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Test Scoring, Freq. Scanning | 2 | |
| Software; UD Thesis; Word Perfect | 2 | Connection; Ethernet; Student; MoveIn | 2 | |
| Software; Word Processing/Editors; MS Word | 23 | Software; UD Thesis; Word Perfect | 2 | |
| Telephone; General; Information (x2000) | 1 | Connection; Software; WSFTP | 1 | |
| Telephone; General; Telephone Services | 10 | Telephone; General; Information (x2000) | 1 | |
| Telephone; General; Wrong number | 1 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Test Scoring, Freq. Scanning | 2 | Telephone; General; Wrong number | 1 | |
| TSC; Ethernet; New Setup | 13 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| TSC; Ethernet; Repair | 12 | Desktop Systems; TSC; Software assistance | 1 | |
| TSC; PPP; New Setup | 15 | Newsgroups; Using | 1 | |
| TSC; PPP; Repair | 12 | Software; Stat/Math Applications; SPSS | 1 | |
| TSC; Special Request | 7 | E-Mail; Messenger; Compact folders | 1 | |
| TSC; Troubleshoot; Boot Problems | 20 | EZFORMS; General | 1 | |
| TSC; Troubleshoot; Hardware | 9 | Software; Stat/Math Applications; SAS | 1 | |
| TSC; Troubleshoot; Operating System | 18 | Connection; Wireless; Faculty/Staff | 1 | |
| TSC; Troubleshoot; Software | 13 | Software; Stat/Math Applications; Mathematica | 1 | |
| TSC; Virus Repair | 31 | Software; Gradebook | 1 | |
| Using Unix; Command syntax | 10 | Administrative Systems; FIS; Purchasing | 1 | |
| Using Unix; Other | 4 | Software Distribution | 1 | |
| Using Unix; Setup problems | 4 | EZFORMS; Change of Major/Minor | 1 | |
| Voice Mail; General Questions | 11 | Access; Out of funds | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | Software; Presentation/Desktop Publish.; Adobe Go-Live | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 19 | Software; Presentation/Desktop Publish.; Other | 1 | |
| Web (WWW); Browsers; Student | 24 | Administrative Systems; Reporting; Supernatural | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 26 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| Web (WWW); Web Pages; Student | 12 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| Grand Total | 1567 | Grand Total | 1567 | |