| IT
Help Center - November 2007 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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Access; Activate; UNIX; Faculty/Staff |
12 |
|
12 |
| |
Access; Activate; UNIX; Student |
1 |
5 |
6 |
| |
Access; CAS Authentication |
6 |
|
6 |
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Access; Change of Owner |
1 |
|
1 |
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Access; Inactive users |
2 |
9 |
11 |
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Access; Out of funds |
|
1 |
1 |
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Access; Passwords; Other |
1 |
|
1 |
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Access; Passwords; Unix |
9 |
5 |
14 |
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Access; PINS; Faculty/Staff |
4 |
|
4 |
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Access; PINS; Student |
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4 |
4 |
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Access; UD ID |
3 |
1 |
4 |
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Access; UDelNetID |
2 |
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2 |
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Access; UNIX |
1 |
1 |
2 |
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Learning; MyCourses; Login |
1 |
1 |
2 |
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Software; Calendar Server (SunOne); Access |
4 |
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4 |
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Software; Remedy; Access |
2 |
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2 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
1 |
2 |
3 |
| Central
Systems Access Count |
|
50 |
29 |
79 |
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| Central
Systems Software |
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Administrative Systems; Peoplesoft; HR |
2 |
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2 |
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Administrative Systems; Peoplesoft; UDSIS |
10 |
10 |
20 |
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Administrative Systems; Web; Web Forms |
4 |
2 |
6 |
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Documentation |
2 |
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2 |
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Voice Mail; General Questions |
1 |
|
1 |
| Central
Systems Software Count |
|
19 |
12 |
31 |
| |
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| Connecting
to UD |
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Connection; Ethernet; Faculty/Staff |
17 |
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17 |
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Connection; Ethernet; Student; Troubleshoot |
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33 |
33 |
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Connection; IP; Duplicate |
2 |
2 |
4 |
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Connection; IP; Release/Renew |
1 |
1 |
2 |
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Connection; IP; Troubleshoot |
1 |
3 |
4 |
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Connection; ISP; Faculty/Staff |
2 |
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2 |
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Connection; PPP; Faculty/Staff |
5 |
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5 |
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Connection; Software; Other |
1 |
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1 |
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Connection; Software; SSH |
2 |
1 |
3 |
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Connection; VPN |
1 |
2 |
3 |
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Connection; Wireless; Faculty/Staff |
7 |
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7 |
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Connection; Wireless; Student |
1 |
24 |
25 |
| Connecting
to UD Count |
|
40 |
66 |
106 |
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| Desktop
Systems |
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Departmental Servers |
10 |
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10 |
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Desktop Systems; Maintenance; Faculty/Staff |
3 |
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3 |
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Desktop Systems; Maintenance; Student |
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10 |
10 |
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Desktop Systems; Setup |
2 |
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2 |
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Desktop Systems; TSC; Pre-purchase |
4 |
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4 |
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Desktop Systems; Use; Faculty/Staff |
32 |
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32 |
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Desktop Systems; Use; Students |
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28 |
28 |
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Security; PNPI |
1 |
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1 |
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Virus; General Questions |
3 |
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3 |
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Virus; Has Virus (port not off); Faculty/Staff |
3 |
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3 |
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Virus; Has Virus (port not off); Student |
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24 |
24 |
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Virus; Needs Software |
6 |
4 |
10 |
| Desktop
Systems Count |
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64 |
66 |
130 |
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| E-mail |
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E-Mail; DropBox |
2 |
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2 |
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E-Mail; General; INBOX recover messages |
1 |
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1 |
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E-Mail; General; Mail lists; General |
7 |
1 |
8 |
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E-Mail; General; Mail lists; PO Box |
21 |
2 |
23 |
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E-Mail; General; Vacation message |
2 |
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2 |
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E-Mail; MAC OS X; Faculty/Staff |
4 |
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4 |
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E-Mail; MAC OS X; Student |
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2 |
2 |
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E-Mail; Mirapoint; Faculty/Staff |
3 |
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3 |
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E-Mail; Mozilla; Faculty/Staff |
7 |
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7 |
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E-Mail; Other |
25 |
5 |
30 |
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E-Mail; Outlook Express; Faculty/Staff |
4 |
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4 |
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E-Mail; Outlook Express; Students |
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1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
15 |
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15 |
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E-Mail; Quota |
9 |
3 |
12 |
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E-Mail; Spam filtering |
4 |
4 |
8 |
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E-Mail; Thunderbird; Faculty/Staff |
4 |
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4 |
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E-Mail; Webmail; Faculty/Staff |
9 |
1 |
10 |
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E-Mail; Webmail; Student |
|
10 |
10 |
| E-mail
Count |
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117 |
29 |
146 |
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| General
Information |
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Library |
1 |
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1 |
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Other |
24 |
11 |
35 |
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Telephone; Cellular Wireless |
9 |
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9 |
| General
Information Count |
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34 |
11 |
45 |
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| Learning
Systems |
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Learning; Clickers |
1 |
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1 |
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Learning; MyCourses; Other |
13 |
10 |
23 |
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Test Scoring, Freq. Scanning |
1 |
|
1 |
| Learning
Systems Count |
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15 |
10 |
25 |
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| Printing |
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Printing; Local; Faculty/Staff |
4 |
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4 |
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Printing; Local; Student |
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5 |
5 |
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Printing; Network; Faculty/Staff |
3 |
1 |
4 |
| Printing
Count |
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7 |
6 |
13 |
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| Security |
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Security; Bandwidth |
1 |
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1 |
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Security; Compromised |
10 |
28 |
38 |
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Security; Copyright |
4 |
15 |
19 |
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Security; Other |
3 |
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3 |
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Security; Rogue DHCP |
3 |
3 |
6 |
| Security
Count |
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21 |
46 |
67 |
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| Service Interruption |
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Service Interruption; Central System Problem |
4 |
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4 |
| Service
Interruption Count |
|
4 |
|
4 |
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| Software |
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Software; Database; Access |
2 |
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2 |
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Software; Other |
7 |
1 |
8 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
1 |
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1 |
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Software; Spreadsheets; Excel |
3 |
1 |
4 |
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Software; Stat/Math Applications; SPSS |
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1 |
1 |
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Software; UD Thesis; MS Word |
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7 |
7 |
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Software; Word Processing/Editors; MS Word |
9 |
2 |
11 |
| Software
Count |
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22 |
12 |
34 |
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| TSC
Requests |
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TSC; Ethernet; Repair |
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1 |
1 |
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TSC; PPP; Repair |
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2 |
2 |
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TSC; Special Request |
15 |
16 |
31 |
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TSC; Troubleshoot; Boot Problems |
2 |
10 |
12 |
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TSC; Troubleshoot; Hardware |
|
3 |
3 |
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TSC; Troubleshoot; Operating System |
|
10 |
10 |
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TSC; Troubleshoot; Software |
3 |
2 |
5 |
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TSC; Troubleshoot; Spyware |
1 |
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1 |
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TSC; Virus Repair |
4 |
14 |
18 |
| TSC
Requests Count |
|
25 |
58 |
83 |
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| Using
UNIX |
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File Management; Disk Quota |
3 |
1 |
4 |
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Using Unix; Command syntax |
1 |
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1 |
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Using Unix; Other |
2 |
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2 |
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Using Unix; Setup problems |
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2 |
2 |
| Using
UNIX Count |
|
6 |
3 |
9 |
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| Web |
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Web (WWW); Browsers; Faculty/Staff |
2 |
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2 |
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Web (WWW); Browsers; Student |
|
3 |
3 |
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Web (WWW); Web Pages; Faculty/Staff |
17 |
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17 |
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Web (WWW); Web Pages; Student |
|
5 |
5 |
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Web (WWW); Web Proxy |
|
3 |
3 |
| Web
Count |
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19 |
11 |
30 |
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| Grand
Total |
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443 |
359 |
802 |
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