| IT
Help Center - November 2006 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff- all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
|
| |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX;
Faculty/Staff |
6 |
|
6 |
| |
Access; Activate; UNIX; Student |
3 |
14 |
17 |
| |
Access; CAS Authentication |
1 |
5 |
6 |
| |
Access; Change of Owner |
1 |
|
1 |
| |
Access; Inactive users |
4 |
10 |
14 |
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Access; Out of funds |
|
1 |
1 |
| |
Access; Passwords; MVS |
7 |
|
7 |
| |
Access; Passwords; Unix |
12 |
3 |
15 |
| |
Access; PINS; Faculty/Staff |
1 |
|
1 |
| |
Access; PINS; Student |
1 |
|
1 |
| |
Access; Username |
8 |
2 |
10 |
| |
Learning; MyCourses; Login |
1 |
1 |
2 |
| |
Software; Calendar Server
(SunOne); Access |
1 |
|
1 |
| |
Software; Remedy; Access |
1 |
|
1 |
| |
Voice Mail; Resets/Reinitialize;
Faculty/Staff |
1 |
2 |
3 |
| Central
Systems Access Count |
|
49 |
38 |
87 |
| |
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| Central
Systems Software |
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Administrative Systems; Reporting;
Data Warehousing |
1 |
|
1 |
| |
Administrative Systems; SIS; SIS+ |
5 |
1 |
6 |
| |
Administrative Systems; Web; Web
Forms |
18 |
2 |
20 |
| |
Documentation |
2 |
|
2 |
| |
HR; Other |
2 |
|
2 |
| |
Peoplesoft; Financials |
6 |
|
6 |
| |
Peoplesoft; HR |
1 |
|
1 |
| |
Peoplesoft; SIS |
31 |
33 |
64 |
| |
Software Distribution |
1 |
|
1 |
| |
Software; Remedy; Changes |
1 |
|
1 |
| |
Voice Mail; General Questions |
5 |
2 |
7 |
| Central
Systems Software Count |
|
73 |
38 |
111 |
| |
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| Connecting
to UD |
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Connection; Ethernet;
Faculty/Staff |
14 |
|
14 |
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Connection; Ethernet; Student;
MoveIn |
|
1 |
1 |
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Connection; Ethernet; Student;
Troubleshoot |
|
34 |
34 |
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Connection; IP; Duplicate |
5 |
|
5 |
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Connection; IP; Release/Renew |
|
1 |
1 |
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Connection; IP; Troubleshoot |
2 |
7 |
9 |
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Connection; ISP; Faculty/Staff |
3 |
|
3 |
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Connection; ISP; Student |
|
2 |
2 |
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Connection; PPP; Faculty/Staff |
3 |
|
3 |
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Connection; PPP; Student |
2 |
5 |
7 |
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Connection; Software; Other |
|
1 |
1 |
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Connection; Software; SSH |
1 |
|
1 |
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Connection; Software; Telnet |
1 |
|
1 |
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Connection; VPN |
4 |
|
4 |
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Connection; Wireless;
Faculty/Staff |
8 |
|
8 |
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Connection; Wireless; Student |
1 |
14 |
15 |
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DCWO |
1 |
2 |
3 |
| Connecting
to UD Count |
|
45 |
67 |
112 |
| |
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| Desktop
Systems |
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Departmental Servers |
2 |
|
2 |
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Desktop Systems; Maintenance;
Faculty/Staff |
2 |
|
2 |
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Desktop Systems; Maintenance;
Student |
|
5 |
5 |
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Desktop Systems; Setup |
2 |
|
2 |
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Desktop Systems; TSC; Pre-purchase |
|
1 |
1 |
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Desktop Systems; Use;
Faculty/Staff |
56 |
2 |
58 |
| |
Desktop Systems; Use; Students |
|
25 |
25 |
| |
LAN; Faculty/Staff |
1 |
|
1 |
| |
Virus; General Questions |
|
1 |
1 |
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Virus; Has Virus (port not off);
Faculty/Staff |
2 |
1 |
3 |
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Virus; Has Virus (port not off);
Student |
|
10 |
10 |
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Virus; Needs Software |
1 |
8 |
9 |
| Desktop
Systems Count |
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66 |
53 |
119 |
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| E-mail |
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E-Mail; General; Forward command |
4 |
7 |
11 |
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E-Mail; General; INBOX recover |
|
1 |
1 |
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E-Mail; General; Mail lists |
11 |
1 |
12 |
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E-Mail; General; Vacation message |
2 |
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2 |
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E-Mail; MAC OS X; Faculty/Staff |
2 |
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2 |
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E-Mail; MAC OS X; Student |
|
2 |
2 |
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E-Mail; Messenger; General (how to
use) |
2 |
|
2 |
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E-Mail; Mirapoint; Faculty/Staff |
14 |
1 |
15 |
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E-Mail; Mirapoint; Student |
|
22 |
22 |
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E-Mail; Mozilla; Faculty/Staff |
12 |
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12 |
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E-Mail; Other |
15 |
8 |
23 |
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E-Mail; Outlook Express;
Faculty/Staff |
4 |
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4 |
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E-Mail; Outlook Express; Students |
|
3 |
3 |
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E-Mail; Outlook; Faculty/Staff |
11 |
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11 |
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E-Mail; Outlook; Student |
|
1 |
1 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
8 |
3 |
11 |
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E-Mail; Webmail |
20 |
37 |
57 |
| E-mail
Count |
|
106 |
86 |
192 |
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| General
Information |
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Computing Sites |
1 |
|
1 |
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Library |
1 |
1 |
2 |
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Other |
19 |
12 |
31 |
| |
Telephone; General; Telephone
Services |
3 |
|
3 |
| General
Information Count |
|
24 |
13 |
37 |
| |
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| Learning
Systems |
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Learning; Clickers |
1 |
|
1 |
| |
Learning; MyCourses; Other |
15 |
4 |
19 |
| |
Test Scoring, Freq. Scanning |
1 |
|
1 |
| Learning
Systems Count |
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17 |
4 |
21 |
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| Printing |
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Printing; Local; Faculty/Staff |
8 |
1 |
9 |
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Printing; Local; Student |
|
4 |
4 |
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Printing; RJE |
2 |
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2 |
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Printing; Unix; Queue |
1 |
|
1 |
| Printing
Count |
|
11 |
5 |
16 |
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| Security |
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Security; Compromised |
11 |
41 |
52 |
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Security; Copyright |
2 |
38 |
40 |
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Security; Other |
2 |
1 |
3 |
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Security; Rogue DHCP |
5 |
15 |
20 |
| Security
Count |
|
20 |
95 |
115 |
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| Service
Interruption |
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Service Interruption; Central
System Problem |
1 |
5 |
6 |
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Service Interruption; Departmental
Server |
3 |
|
3 |
| Service
Interruption Count |
|
4 |
5 |
9 |
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| Software |
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Software; Database; Access |
1 |
|
1 |
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Software; Presentation/Desktop
Publish.; Other |
2 |
1 |
3 |
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Software; Spreadsheets; Excel |
2 |
|
2 |
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Software; Stat/Math Applications;
Mathematica |
|
1 |
1 |
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Software; Stat/Math Applications;
SAS |
|
1 |
1 |
| |
Software; Stat/Math Applications;
SPSS |
1 |
|
1 |
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Software; UD Thesis; MS Word |
|
3 |
3 |
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Software; Word Processing/Editors;
MS Word |
5 |
4 |
9 |
| Software Count |
|
11 |
10 |
21 |
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| TSC
Requests |
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TSC; Special Request |
13 |
17 |
30 |
| |
TSC; Troubleshoot; Boot Problems |
1 |
8 |
9 |
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TSC; Troubleshoot; Hardware |
1 |
4 |
5 |
| |
TSC; Troubleshoot; Operating
System |
4 |
7 |
11 |
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TSC; Troubleshoot; Software |
|
2 |
2 |
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TSC; Troubleshoot; Spyware |
|
1 |
1 |
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TSC; Virus Repair |
3 |
1 |
4 |
| TSC
Requests Count |
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22 |
40 |
62 |
| |
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| Using
UNIX |
|
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File Management; Disk Quota |
4 |
3 |
7 |
| |
Using Unix; Command syntax |
|
1 |
1 |
| |
Using Unix; Other |
2 |
1 |
3 |
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Using Unix; Setup problems |
|
1 |
1 |
| Using
UNIX Count |
|
6 |
6 |
12 |
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| Web |
|
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Web (WWW); Browsers; Faculty/Staff |
2 |
|
2 |
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Web (WWW); Browsers; Student |
|
1 |
1 |
| |
Web (WWW); Web Pages;
Faculty/Staff |
15 |
2 |
17 |
| |
Web (WWW); Web Pages; Student |
1 |
2 |
3 |
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Web (WWW); Web Proxy |
|
2 |
2 |
| Web
Count |
|
18 |
7 |
25 |
| |
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| Grand
Total |
|
472 |
467 |
939 |
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