| IT
Help Center - November 2005 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX; Faculty/Staff |
6 |
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6 |
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Access; Activate; UNIX; Student |
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5 |
5 |
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Access; Change of Owner |
1 |
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1 |
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Access; Disk quota increase |
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1 |
1 |
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Access; Inactive users |
2 |
7 |
9 |
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Access; Out of funds |
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2 |
2 |
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Access; Passwords; MVS |
8 |
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8 |
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Access; Passwords; Unix |
9 |
2 |
11 |
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Access; PINS; Student |
2 |
1 |
3 |
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Access; Username |
3 |
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3 |
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Learning; MyCourses; Login |
1 |
5 |
6 |
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Software; Calendar Server (SunOne); Access |
6 |
1 |
7 |
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Voice Mail; Resets/Reinitialize; Faculty/Staff |
3 |
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3 |
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| Central
Systems Software |
Administrative Systems; DEV;
ADVANCE Alumni/Development |
1 |
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1 |
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Administrative Systems; Kiosks; Several Kiosks Involved |
1 |
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1 |
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Administrative Systems; Reporting; Cognos |
3 |
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3 |
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Administrative Systems; Reporting; Data Warehousing |
1 |
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1 |
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Administrative Systems; Reporting; Supernatural |
1 |
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1 |
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Administrative Systems; SIS; SIS+ |
2 |
5 |
7 |
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Administrative Systems; SIS; Student Records (100-199) |
1 |
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1 |
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Administrative Systems; Web; Web Forms |
12 |
2 |
14 |
| |
Documentation |
6 |
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6 |
| |
EZFORMS |
1 |
|
1 |
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Peoplesoft; Financials |
3 |
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3 |
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Peoplesoft; HR |
1 |
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1 |
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Voice Mail; General Questions |
2 |
1 |
3 |
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| Connecting
to UD |
Connection; Duplicate IP |
1 |
1 |
2 |
| |
Connection; Ethernet; Faculty/Staff |
8 |
2 |
10 |
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Connection; Ethernet; Student; Troubleshoot |
|
43 |
43 |
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Connection; ISP; Faculty/Staff |
2 |
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2 |
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Connection; PPP; Faculty/Staff |
7 |
1 |
8 |
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Connection; PPP; Student |
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2 |
2 |
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Connection; Software; Other |
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1 |
1 |
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Connection; VPN |
8 |
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8 |
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Connection; Wireless; Faculty/Staff |
4 |
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4 |
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Connection; Wireless; Student |
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9 |
9 |
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| Desktop
Systems |
Desktop Systems; Maintenance;
Faculty/Staff |
1 |
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1 |
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Desktop Systems; Maintenance; Student |
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7 |
7 |
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Desktop Systems; Setup |
4 |
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4 |
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Desktop Systems; TSC; Pre-purchase |
4 |
1 |
5 |
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Desktop Systems; TSC; Software assistance |
1 |
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1 |
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Desktop Systems; Use; Faculty/Staff |
44 |
3 |
47 |
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Desktop Systems; Use; Students |
2 |
36 |
38 |
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LAN; Faculty/Staff |
2 |
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2 |
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Security; PNPI |
8 |
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8 |
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Virus; General Questions |
3 |
3 |
6 |
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Virus; Has Virus (port not off); Faculty/Staff |
1 |
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1 |
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Virus; Has Virus (port not off); Student |
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25 |
25 |
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Virus; Needs Software |
5 |
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5 |
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| E-mail |
E-Mail; General; Forward command |
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1 |
1 |
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E-Mail; General; INBOX recover |
2 |
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2 |
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E-Mail; General; Mail lists |
6 |
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6 |
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E-Mail; General; Vacation message |
1 |
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1 |
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E-Mail; MAC OS X; Faculty/Staff |
4 |
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4 |
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E-Mail; MAC OS X; Student |
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1 |
1 |
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E-Mail; Messenger; Delete messages |
1 |
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1 |
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E-Mail; Messenger; General (how to use) |
5 |
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5 |
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E-Mail; Mirapoint; Faculty/Staff |
4 |
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4 |
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E-Mail; Mirapoint; Student |
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1 |
1 |
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E-Mail; Mozilla; Faculty/Staff |
24 |
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24 |
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E-Mail; Mozilla; Student |
1 |
1 |
2 |
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E-Mail; Other |
17 |
5 |
22 |
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E-Mail; Outlook Express; Faculty/Staff |
11 |
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11 |
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E-Mail; Outlook Express; Students |
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1 |
1 |
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E-Mail; Outlook; Faculty/Staff |
5 |
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5 |
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E-Mail; Outlook; Student |
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1 |
1 |
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E-Mail; Pine; Attachments |
1 |
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1 |
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E-Mail; Pine; How To Use |
1 |
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1 |
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E-Mail; Spam filtering |
3 |
1 |
4 |
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E-Mail; Webmail |
8 |
9 |
17 |
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| General
Information |
Computing Sites |
1 |
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1 |
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Other |
14 |
5 |
19 |
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Telephone; General; Information (x2000) |
1 |
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1 |
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Telephone; General; Telephone Services |
2 |
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2 |
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Telephone; General; Wrong number |
1 |
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1 |
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| Learning
Systems |
Instructional Technology;
Classroom Setup |
4 |
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4 |
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Learning; MyCourses; OHS |
1 |
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1 |
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Learning; MyCourses; Other |
22 |
3 |
25 |
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Test Scoring, Freq. Scanning |
2 |
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2 |
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| Printing |
Printing; Local; Faculty/Staff |
6 |
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6 |
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Printing; Local; Student |
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2 |
2 |
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Printing; RJE |
2 |
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2 |
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| Security |
Security; Compromised |
41 |
35 |
76 |
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Security; Copyright |
8 |
11 |
19 |
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Security; Other |
1 |
2 |
3 |
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Security; Rogue DHCP |
2 |
6 |
8 |
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| Service
Interruption |
Service Interruption; Central
System Problem |
1 |
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1 |
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Service Interruption; Departmental Server |
1 |
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1 |
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| Software |
Software; Calendar Server
(SunOne); Usage |
2 |
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2 |
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Software; Database; Access |
4 |
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4 |
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Software; Other |
2 |
1 |
3 |
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Software; Spreadsheets; Excel |
5 |
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5 |
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Software; Stat/Math Applications; GIS Apps (Arcview,
GRASS) |
1 |
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1 |
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Software; Stat/Math Applications; Matlab |
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1 |
1 |
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Software; Stat/Math Applications; Other Stat/Math
Problems |
1 |
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1 |
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Software; Stat/Math Applications; SAS |
2 |
3 |
5 |
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Software; Stat/Math Applications; SPSS |
2 |
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2 |
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Software; UD Thesis; MS Word |
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2 |
2 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
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2 |
2 |
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Software; Word Processing/Editors; MS Word |
9 |
6 |
15 |
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| TSC
Requests |
TSC; PPP; New Setup |
2 |
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2 |
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TSC; Special Request |
9 |
4 |
13 |
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TSC; Troubleshoot; Boot Problems |
2 |
14 |
16 |
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TSC; Troubleshoot; Hardware |
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4 |
4 |
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TSC; Troubleshoot; Operating System |
1 |
9 |
10 |
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TSC; Troubleshoot; Software |
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1 |
1 |
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TSC; Troubleshoot; Spyware |
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2 |
2 |
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TSC; Virus Repair |
3 |
6 |
9 |
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| Using
UNIX |
File Management; Disk Quota |
2 |
4 |
6 |
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| Web |
Web (WWW); Browsers; Student |
|
1 |
1 |
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Web (WWW); Web Pages; Faculty/Staff |
13 |
1 |
14 |
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Web (WWW); Web Pages; Student |
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4 |
4 |
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Web (WWW); Web Proxy |
4 |
3 |
7 |
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| Grand
Total |
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450 |
319 |
769 |
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