| IT Help Center - November 2004 |
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| All Reported Problems |
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| Count of Ticket# |
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Classification2 |
Classification |
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Faculty-Staff-all other |
Distance
Learners-Students-Parents |
Grand Total |
| ProblemType2 |
ProblemType |
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| Central
Systems Access |
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|
|
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| |
Access; Activate; MVS |
1 |
|
1 |
| |
Access; Activate; UNIX; Faculty/Staff |
7 |
|
7 |
| |
Access; Activate; UNIX; Student |
1 |
5 |
6 |
| |
Access; Inactive users |
1 |
7 |
8 |
| |
Access; Passwords; MVS |
3 |
|
3 |
| |
Access; Passwords; Unix |
8 |
3 |
11 |
| |
Access; PINS; Faculty/Staff |
1 |
|
1 |
| |
Access; PINS; Student |
|
2 |
2 |
| |
Access; Username |
7 |
4 |
11 |
| |
Learning; WebCT; Login |
|
2 |
2 |
| |
Software; Remedy; Access |
1 |
|
1 |
| |
Voice Mail; Resets/Reinitialize; Faculty/Staff |
3 |
|
3 |
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Voice Mail; Resets/Reinitialize; Student |
1 |
|
1 |
| Central
Systems Access Count |
34 |
23 |
57 |
| |
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| Central
Systems Software |
|
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Administrative Systems; DEV; ADVANCE Alumni/Development |
3 |
|
3 |
| |
Administrative Systems; FIS; Facilities |
1 |
|
1 |
| |
Administrative Systems; Kiosks; 1 Kiosk Involved |
1 |
|
1 |
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Administrative Systems; Reporting; Data Warehousing |
2 |
|
2 |
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Administrative Systems; Reporting; Supernatural |
1 |
|
1 |
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Administrative Systems; SIS; Admissions (200-299) |
2 |
|
2 |
| |
Administrative Systems; SIS; SIS+ |
1 |
|
1 |
| |
Administrative Systems; Web; Admissions |
1 |
|
1 |
| |
Administrative Systems; Web; Web Forms |
18 |
|
18 |
| |
EZFORMS; Class Roster Request |
1 |
|
1 |
| |
EZFORMS; FAI (Request for Services) |
4 |
|
4 |
| |
EZFORMS; JVs |
4 |
|
4 |
| |
Peoplesoft; Financials |
5 |
|
5 |
| |
Peoplesoft; HR |
2 |
|
2 |
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Software; Remedy; Changes |
1 |
|
1 |
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Software; Remedy; Enhancements |
2 |
|
2 |
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Voice Mail; General Questions |
7 |
|
7 |
| Central
Systems Software Count |
56 |
|
56 |
| |
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| Connecting
to UD |
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Connection; Duplicate IP |
2 |
2 |
4 |
| |
Connection; Ethernet; Faculty/Staff |
21 |
|
21 |
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Connection; Ethernet; Student; MoveIn |
|
1 |
1 |
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Connection; Ethernet; Student; Troubleshoot |
5 |
111 |
116 |
| |
Connection; ISP; Student |
|
2 |
2 |
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Connection; PPP; Faculty/Staff |
18 |
1 |
19 |
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Connection; PPP; Student |
4 |
13 |
17 |
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Connection; Software; FTP |
1 |
|
1 |
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Connection; Software; Other |
|
1 |
1 |
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Connection; Software; SSH |
1 |
|
1 |
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Connection; Wireless; Faculty/Staff |
2 |
|
2 |
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Connection; Wireless; Student |
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21 |
21 |
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DCWO |
2 |
2 |
4 |
| Connecting
to UD Count |
|
56 |
154 |
210 |
| |
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| Desktop
Systems |
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Desktop Systems; Maintenance; Faculty/Staff |
5 |
|
5 |
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Desktop Systems; Maintenance; Student |
|
5 |
5 |
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Desktop Systems; Setup |
15 |
2 |
17 |
| |
Desktop Systems; Use; Faculty/Staff |
85 |
1 |
86 |
| |
Desktop Systems; Use; Students |
4 |
164 |
168 |
| |
LAN; Faculty/Staff |
1 |
|
1 |
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LAN; Student |
|
1 |
1 |
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Virus; General Questions |
7 |
2 |
9 |
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Virus; Has Virus (port not off); Faculty/Staff |
10 |
1 |
11 |
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Virus; Has Virus (port not off); Student |
1 |
74 |
75 |
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Virus; Needs Software |
6 |
4 |
10 |
| Desktop
Systems Count |
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134 |
254 |
388 |
| |
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| E-mail |
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E-Mail; General; Forward command |
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2 |
2 |
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E-Mail; General; INBOX recover |
10 |
5 |
15 |
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E-Mail; General; INBOX too large |
4 |
3 |
7 |
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E-Mail; General; Mail lists |
6 |
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6 |
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E-Mail; General; Vacation message |
3 |
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3 |
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E-Mail; MAC OS X; Faculty/Staff |
3 |
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3 |
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E-Mail; MAC OS X; Student |
|
3 |
3 |
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E-Mail; Messenger; Address books |
1 |
|
1 |
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E-Mail; Messenger; Compact folders |
1 |
|
1 |
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E-Mail; Messenger; Delete messages |
1 |
|
1 |
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E-Mail; Messenger; General (how to use) |
20 |
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20 |
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E-Mail; Messenger; Preferences |
1 |
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1 |
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E-Mail; Mozilla; Faculty/Staff |
29 |
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29 |
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E-Mail; Other |
67 |
9 |
76 |
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E-Mail; Outlook Express; Faculty/Staff |
15 |
1 |
16 |
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E-Mail; Outlook Express; Students |
|
9 |
9 |
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E-Mail; Outlook; Faculty/Staff |
8 |
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8 |
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E-Mail; Pine; How To Use |
3 |
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3 |
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E-Mail; Pine; Mail lock or corrupted inbox |
1 |
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1 |
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E-Mail; Spam filtering |
7 |
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7 |
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E-Mail; Webmail |
7 |
18 |
25 |
| E-mail
Count |
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187 |
50 |
237 |
| |
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| General
Information |
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Other |
16 |
8 |
24 |
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Telephone; General; Information (x2000) |
2 |
|
2 |
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Telephone; General; Telephone Services |
5 |
|
5 |
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Telephone; General; Wrong number |
1 |
|
1 |
| General
Information Count |
24 |
8 |
32 |
| |
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| Learning
Systems |
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Learning; WebCT; OHS |
1 |
|
1 |
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Learning; WebCT; Other |
14 |
6 |
20 |
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Test Scoring, Freq. Scanning |
1 |
|
1 |
| Learning
Systems Count |
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16 |
6 |
22 |
| |
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| Printing |
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Printing; Local; Faculty/Staff |
17 |
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17 |
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Printing; Local; Student |
|
8 |
8 |
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Printing; RJE |
7 |
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7 |
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Printing; Unix; Color/Poster |
|
1 |
1 |
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Printing; Unix; Queue |
2 |
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2 |
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Printing; VendPrint |
|
2 |
2 |
| Printing
Count |
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26 |
11 |
37 |
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| Security |
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Security; Compromised |
33 |
55 |
88 |
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Security; Copyright |
3 |
52 |
55 |
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Security; Other |
3 |
2 |
5 |
| Security
Count |
|
39 |
109 |
148 |
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| Service
Interruption |
|
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Service Interruption; Central System Problem |
7 |
|
7 |
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Service Interruption; Departmental Server |
1 |
|
1 |
| Service
Interruption Count |
8 |
|
8 |
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| Software |
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Software; Database; Access |
4 |
|
4 |
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Software; Database; Other |
1 |
|
1 |
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Software; Other |
5 |
1 |
6 |
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Software; Presentation/Desktop Publish.; Dreamweaver |
3 |
|
3 |
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Software; Presentation/Desktop Publish.; Other |
2 |
|
2 |
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Software; Presentation/Desktop Publish.; Powerpoint |
2 |
|
2 |
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Software; Programming Languages |
1 |
|
1 |
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Software; Spreadsheets; Excel |
5 |
|
5 |
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Software; Spreadsheets; Other |
1 |
|
1 |
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Software; Stat/Math Applications; Matlab |
1 |
|
1 |
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Software; Stat/Math Applications; Other Stat/Math Problems |
1 |
|
1 |
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Software; Stat/Math Applications; SAS |
|
2 |
2 |
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Software; Stat/Math Applications; SPSS |
3 |
|
3 |
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Software; UD Thesis; MS Word |
4 |
|
4 |
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Software; UD Thesis; Tex, LaTex, AmsTex, emTex |
1 |
|
1 |
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Software; Word Processing/Editors; LaTeX |
2 |
|
2 |
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Software; Word Processing/Editors; MS Word |
6 |
3 |
9 |
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Software; Word Processing/Editors; Other |
2 |
|
2 |
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Software; Word Processing/Editors; Word Perfect |
1 |
|
1 |
| Software
Count |
|
45 |
6 |
51 |
| |
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| TSC
Requests |
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TSC; Ethernet; Repair |
1 |
1 |
2 |
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TSC; Phone Message; General |
|
1 |
1 |
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TSC; PPP; Repair |
5 |
1 |
6 |
| |
TSC; Special Request |
13 |
5 |
18 |
| |
TSC; Troubleshoot; Boot Problems |
3 |
28 |
31 |
| |
TSC; Troubleshoot; Hardware |
1 |
2 |
3 |
| |
TSC; Troubleshoot; Operating System |
3 |
9 |
12 |
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TSC; Troubleshoot; Software |
4 |
6 |
10 |
| |
TSC; Troubleshoot; Spyware |
4 |
7 |
11 |
| |
TSC; Virus Repair |
11 |
8 |
19 |
| TSC
Requests Count |
|
45 |
68 |
113 |
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| Using
UNIX |
|
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File Management; Disk Quota |
7 |
1 |
8 |
| |
Using Unix; Command syntax |
1 |
|
1 |
| |
Using Unix; Other |
2 |
1 |
3 |
| Using
UNIX Count |
|
10 |
2 |
12 |
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| Web |
|
|
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| |
Web (WWW); Browsers; Faculty/Staff |
4 |
|
4 |
| |
Web (WWW); Browsers; Student |
|
1 |
1 |
| |
Web (WWW); Web Pages; Faculty/Staff |
9 |
|
9 |
| |
Web (WWW); Web Pages; Student |
|
4 |
4 |
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Web (WWW); Web Proxy |
6 |
6 |
12 |
| Web
Count |
|
19 |
11 |
30 |
| |
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| Grand
Total |
|
699 |
702 |
1401 |
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