IT Help Center - November 2002
Student Problems			Student Problems sorted by Total
Count of Ticket#			Count of Ticket#
ProblemType	Total		ProblemType	Total
Access; Activate; UNIX; Student	3		Security; Bandwidth	134
Access; Inactive users	6		Security; Virus; Has Virus; Student	119
Access; Out of funds	1		Desktop Systems; Use; Students	38
Access; Passwords; Unix	4		Connection; Ethernet; Student; Troubleshoot	36
Access; PINS; Student	1		TSC; Virus Repair	32
Access; Username	1		E-Mail; Other	17
Administrative Systems; SIS; SIS+	1		Connection; PPP; Student	16
Connection; Ethernet; Student; MoveIn	1		Learning; WebCT; Other	15
Connection; Ethernet; Student; Troubleshoot	36		TSC; Troubleshoot; Operating System	12
Connection; ISP; Student	1		TSC; Troubleshoot; Boot Problems	10
Connection; PPP; Faculty/Staff	1		Security; Copyright	10
Connection; PPP; Student	16		E-Mail; Outlook Express; Students	10
DCWO	6		Learning; WebCT; Login	9
Desktop Systems; Maintenance; Student	4		Web (WWW); Web Pages; Student	8
Desktop Systems; Use; Students	38		TSC; Troubleshoot; Software	8
E-Mail; General; Forward command	2		Printing; Local; Student	8
E-Mail; General; INBOX corrupted	3		Access; Inactive users	6
E-Mail; General; Mail lists	4		DCWO	6
E-Mail; Other	17		Web (WWW); Browsers; Student	5
E-Mail; Outlook Express; Students	10		Desktop Systems; Maintenance; Student	4
E-Mail; Outlook; Student	3		Access; Passwords; Unix	4
E-Mail; Pine; Attachments	1		Security; Hacking	4
E-Mail; Pine; How To Use	2		E-Mail; General; Mail lists	4
E-Mail; Pine; Mail lock or corrupted inbox	2		E-Mail; Outlook; Student	3
File Management; Disk Quota	1		TSC; Troubleshoot; Hardware	3
File Management; UNIX	1		TSC; PPP; Repair	3
Learning; WebCT; Login	9		TSC; Ethernet; New Setup	3
Learning; WebCT; Other	15		Software; Word Processing/Editors; MS Word	3
Other	2		E-Mail; General; INBOX corrupted	3
Printing; Local; Student	8		Security; Other	3
Security; Bandwidth	134		Access; Activate; UNIX; Student	3
Security; Copyright	10		Voice Mail; Resets/Reinitialize; Student	2
Security; Hacking	4		Using Unix; Other	2
Security; Other	3		E-Mail; Pine; Mail lock or corrupted inbox	2
Security; Virus; Has Virus; Student	119		E-Mail; General; Forward command	2
Security; Virus; How to use software	1		Other	2
Security; Virus; Needs software	2		TSC; PPP; New Setup	2
Service Interruption; Central System Problem	1		Security; Virus; Needs software	2
Software; Remedy; Bugs	1		TSC; Ethernet; Repair	2
Software; Spreadsheets; Excel	1		E-Mail; Pine; How To Use	2
Software; UD Thesis; MS Word	1		Administrative Systems; SIS; SIS+	1
Software; Word Processing/Editors; MS Word	3		Software; UD Thesis; MS Word	1
Telephone; General; Information (x2000)	1		Connection; Ethernet; Student; MoveIn	1
Telephone; General; TSC calls	1		Telephone; General; Information (x2000)	1
Telephone; General; Wrong number	1		Telephone; General; TSC calls	1
TSC; Ethernet; New Setup	3		Telephone; General; Wrong number	1
TSC; Ethernet; Repair	2		Software; Spreadsheets; Excel	1
TSC; PPP; New Setup	2		Software; Remedy; Bugs	1
TSC; PPP; Repair	3		Service Interruption; Central System Problem	1
TSC; Special Request	1		File Management; UNIX	1
TSC; Troubleshoot; Boot Problems	10		TSC; Special Request	1
TSC; Troubleshoot; Hardware	3		Connection; ISP; Student	1
TSC; Troubleshoot; Operating System	12		File Management; Disk Quota	1
TSC; Troubleshoot; Software	8		Security; Virus; How to use software	1
TSC; Virus Repair	32		Access; Out of funds	1
Using Unix; Other	2		Access; PINS; Student	1
Voice Mail; General Questions	1		E-Mail; Pine; Attachments	1
Voice Mail; Resets/Reinitialize; Student	2		Voice Mail; General Questions	1
Web (WWW); Browsers; Student	5		Connection; PPP; Faculty/Staff	1
Web (WWW); Web Pages; Faculty/Staff	1		Access; Username	1
Web (WWW); Web Pages; Student	8		Web (WWW); Web Pages; Faculty/Staff	1
Grand Total	578		Grand Total	578