| IT Help Center - November 2002 | ||||
| All Reported Problems | All Reported Problems sorted by Total | |||
| Count of Ticket# | Count of Ticket# | |||
| ProblemType | Total | ProblemType | Total | |
| Access; Activate; MVS | 1 | Security; Bandwidth | 136 | |
| Access; Activate; UNIX; Faculty/Staff | 3 | Security; Virus; Has Virus; Student | 122 | |
| Access; Activate; UNIX; Student | 3 | Desktop Systems; Use; Faculty/Staff | 87 | |
| Access; Inactive users | 11 | E-Mail; Other | 46 | |
| Access; Out of funds | 2 | Desktop Systems; Use; Students | 42 | |
| Access; Passwords; MVS | 6 | TSC; Virus Repair | 38 | |
| Access; Passwords; Unix | 16 | Connection; Ethernet; Student; Troubleshoot | 38 | |
| Access; PINS; Faculty/Staff | 4 | E-Mail; Messenger; General (how to use) | 27 | |
| Access; PINS; Student | 5 | Connection; PPP; Faculty/Staff | 24 | |
| Access; Username | 7 | Printing; Local; Faculty/Staff | 23 | |
| Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | Learning; WebCT; Other | 22 | |
| Administrative Systems; Payroll/Personnel; Payroll | 1 | E-Mail; General; Mail lists | 22 | |
| Administrative Systems; Reporting; Data Warehousing | 5 | Other | 17 | |
| Administrative Systems; Reporting; Supernatural | 3 | Connection; PPP; Student | 16 | |
| Administrative Systems; SIS; SIS+ | 1 | Access; Passwords; Unix | 16 | |
| Administrative Systems; SIS; Student Records (100-199) | 1 | TSC; Troubleshoot; Operating System | 15 | |
| Connection; Ethernet; Faculty/Staff | 11 | Security; Virus; Has Virus; Faculty/Staff | 15 | |
| Connection; Ethernet; Student; MoveIn | 1 | Security; Hacking | 14 | |
| Connection; Ethernet; Student; Troubleshoot | 38 | Desktop Systems; Setup | 14 | |
| Connection; ISP; Student | 1 | Web (WWW); Web Pages; Faculty/Staff | 13 | |
| Connection; PPP; Faculty/Staff | 24 | Web (WWW); Browsers; Faculty/Staff | 13 | |
| Connection; PPP; Student | 16 | TSC; Troubleshoot; Boot Problems | 13 | |
| Connection; Software; FTP | 2 | TSC; PPP; New Setup | 12 | |
| Connection; Software; Other | 2 | Software; Word Processing/Editors; MS Word | 12 | |
| Connection; Software; Telnet | 1 | Connection; Ethernet; Faculty/Staff | 11 | |
| Connection; Wireless; Faculty/Staff | 2 | Learning; WebCT; Login | 11 | |
| Connection; Wireless; Student | 1 | E-Mail; Outlook Express; Students | 11 | |
| DCWO | 7 | Access; Inactive users | 11 | |
| Desktop Systems; Maintenance; Faculty/Staff | 4 | E-Mail; Messenger; Preferences | 11 | |
| Desktop Systems; Maintenance; Student | 4 | Web (WWW); Web Pages; Student | 10 | |
| Desktop Systems; Setup | 14 | TSC; Troubleshoot; Software | 10 | |
| Desktop Systems; Use; Faculty/Staff | 87 | Security; Copyright | 10 | |
| Desktop Systems; Use; Students | 42 | Printing; Local; Student | 10 | |
| Documentation | 6 | E-Mail; Outlook; Faculty/Staff | 10 | |
| E-Mail; General; Backup | 1 | E-Mail; Messenger; Delete messages | 10 | |
| E-Mail; General; Forward command | 2 | File Management; Disk Quota | 9 | |
| E-Mail; General; INBOX corrupted | 4 | E-Mail; Outlook Express; Faculty/Staff | 9 | |
| E-Mail; General; INBOX too large | 2 | Service Interruption; Departmental Server | 8 | |
| E-Mail; General; Mail lists | 22 | File Management; UNIX | 8 | |
| E-Mail; General; Vacation message | 4 | TSC; Troubleshoot; Hardware | 7 | |
| E-Mail; Messenger; Address books | 2 | TSC; Special Request | 7 | |
| E-Mail; Messenger; Compact folders | 1 | Security; Virus; How to use software | 7 | |
| E-Mail; Messenger; Delete messages | 10 | Security; Other | 7 | |
| E-Mail; Messenger; General (how to use) | 27 | Access; Username | 7 | |
| E-Mail; Messenger; Preferences | 11 | E-Mail; Pine; How To Use | 7 | |
| E-Mail; Messenger; Subscribe to folders | 1 | DCWO | 7 | |
| E-Mail; Other | 46 | Access; Passwords; MVS | 6 | |
| E-Mail; Outlook Express; Faculty/Staff | 9 | E-Mail; Pine; Mail lock or corrupted inbox | 6 | |
| E-Mail; Outlook Express; Students | 11 | Documentation | 6 | |
| E-Mail; Outlook; Faculty/Staff | 10 | Web (WWW); Browsers; Student | 5 | |
| E-Mail; Outlook; Student | 3 | Access; PINS; Student | 5 | |
| E-Mail; Pine; Attachments | 1 | Software; Remedy; Access | 5 | |
| E-Mail; Pine; How To Use | 7 | Service Interruption; Central System Problem | 5 | |
| E-Mail; Pine; Mail lock or corrupted inbox | 6 | Administrative Systems; Reporting; Data Warehousing | 5 | |
| EZFORMS; Class Roster Request | 2 | Desktop Systems; Maintenance; Student | 4 | |
| EZFORMS; FAI (Request for Services) | 3 | Voice Mail; General Questions | 4 | |
| EZFORMS; General | 3 | Using Unix; Other | 4 | |
| EZFORMS; JVs | 3 | Using Unix; Command syntax | 4 | |
| EZFORMS; Request for Leave | 2 | E-Mail; General; Vacation message | 4 | |
| EZFORMS; Sabbatical Leave Request | 1 | TSC; PPP; Repair | 4 | |
| File Management; Disk Quota | 9 | TSC; Ethernet; Repair | 4 | |
| File Management; UNIX | 8 | TSC; Ethernet; New Setup | 4 | |
| HR; Forms; Employee Demographic Data | 1 | Software; Spreadsheets; Excel | 4 | |
| HR; Other | 2 | Desktop Systems; Maintenance; Faculty/Staff | 4 | |
| LAN; Faculty/Staff | 3 | Printing; RJE | 4 | |
| Learning; User Services, self-paced mods | 1 | Access; PINS; Faculty/Staff | 4 | |
| Learning; WebCT; Login | 11 | E-Mail; General; INBOX corrupted | 4 | |
| Learning; WebCT; Other | 22 | E-Mail; Outlook; Student | 3 | |
| Newsgroups; Using | 1 | EZFORMS; FAI (Request for Services) | 3 | |
| Other | 17 | EZFORMS; General | 3 | |
| Printing; Local; Faculty/Staff | 23 | EZFORMS; JVs | 3 | |
| Printing; Local; Student | 10 | Administrative Systems; Reporting; Supernatural | 3 | |
| Printing; RJE | 4 | Telephone; General; Telephone Services | 3 | |
| Security; Bandwidth | 136 | LAN; Faculty/Staff | 3 | |
| Security; Copyright | 10 | Software; Remedy; Changes | 3 | |
| Security; Hacking | 14 | Access; Activate; UNIX; Student | 3 | |
| Security; Other | 7 | Security; Virus; Needs software | 3 | |
| Security; Spam | 3 | Access; Activate; UNIX; Faculty/Staff | 3 | |
| Security; Virus; Has Virus; Faculty/Staff | 15 | Security; Spam | 3 | |
| Security; Virus; Has Virus; Student | 122 | EZFORMS; Class Roster Request | 2 | |
| Security; Virus; How to use software | 7 | Voice Mail; Resets/Reinitialize; Student | 2 | |
| Security; Virus; Needs software | 3 | Connection; Wireless; Faculty/Staff | 2 | |
| Service Interruption; Central System Problem | 5 | EZFORMS; Request for Leave | 2 | |
| Service Interruption; Departmental Server | 8 | HR; Other | 2 | |
| Software; Database; Access | 2 | E-Mail; General; INBOX too large | 2 | |
| Software; Database; Other | 1 | Software; Database; Access | 2 | |
| Software; DAZEL; Web Delivery | 1 | Access; Out of funds | 2 | |
| Software; Presentation/Desktop Publish.; Other | 2 | E-Mail; Messenger; Address books | 2 | |
| Software; Presentation/Desktop Publish.; Powerpoint | 1 | Software; Presentation/Desktop Publish.; Other | 2 | |
| Software; Remedy; Access | 5 | Connection; Software; FTP | 2 | |
| Software; Remedy; Bugs | 1 | E-Mail; General; Forward command | 2 | |
| Software; Remedy; Changes | 3 | Telephone; General; Wrong number | 2 | |
| Software; Spreadsheets; Excel | 4 | Telephone; General; Information (x2000) | 2 | |
| Software; Stat/Math Applications; Mathematica | 1 | Connection; Software; Other | 2 | |
| Software; Stat/Math Applications; Matlab | 1 | Software; UD Thesis; MS Word | 2 | |
| Software; Stat/Math Applications; Other Stat/Math Problems | 1 | Connection; Software; Telnet | 1 | |
| Software; Stat/Math Applications; SPSS | 1 | Software; Stat/Math Applications; Other Stat/Math Problems | 1 | |
| Software; UD Thesis; MS Word | 2 | Software; Stat/Math Applications; SPSS | 1 | |
| Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | Software; Stat/Math Applications; Matlab | 1 | |
| Software; Word Processing/Editors; MS Word | 12 | Software; UD Thesis; Tex, LaTex, AmsTex, emTex | 1 | |
| Software; Word Processing/Editors; Word Perfect | 1 | Software; Stat/Math Applications; Mathematica | 1 | |
| Telephone; General; Information (x2000) | 2 | Software; Word Processing/Editors; Word Perfect | 1 | |
| Telephone; General; Telephone Services | 3 | HR; Forms; Employee Demographic Data | 1 | |
| Telephone; General; TSC calls | 1 | Access; Activate; MVS | 1 | |
| Telephone; General; Wrong number | 2 | Telephone; General; TSC calls | 1 | |
| Test Scoring, Freq. Scanning | 1 | Connection; Ethernet; Student; MoveIn | 1 | |
| TSC; Ethernet; New Setup | 4 | Test Scoring, Freq. Scanning | 1 | |
| TSC; Ethernet; Repair | 4 | Administrative Systems; Payroll/Personnel; Payroll | 1 | |
| TSC; PPP; New Setup | 12 | Software; Remedy; Bugs | 1 | |
| TSC; PPP; Repair | 4 | E-Mail; Pine; Attachments | 1 | |
| TSC; Special Request | 7 | EZFORMS; Sabbatical Leave Request | 1 | |
| TSC; Troubleshoot; Boot Problems | 13 | Software; Presentation/Desktop Publish.; Powerpoint | 1 | |
| TSC; Troubleshoot; Hardware | 7 | Software; DAZEL; Web Delivery | 1 | |
| TSC; Troubleshoot; Operating System | 15 | Software; Database; Other | 1 | |
| TSC; Troubleshoot; Software | 10 | Administrative Systems; SIS; Student Records (100-199) | 1 | |
| TSC; Virus Repair | 38 | Administrative Systems; SIS; SIS+ | 1 | |
| Using Unix; Command syntax | 4 | E-Mail; Messenger; Subscribe to folders | 1 | |
| Using Unix; Other | 4 | Learning; User Services, self-paced mods | 1 | |
| Using Unix; Setup problems | 1 | E-Mail; General; Backup | 1 | |
| Voice Mail; General Questions | 4 | Using Unix; Setup problems | 1 | |
| Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | Newsgroups; Using | 1 | |
| Voice Mail; Resets/Reinitialize; Student | 2 | Voice Mail; Resets/Reinitialize; Faculty/Staff | 1 | |
| Web (WWW); Browsers; Faculty/Staff | 13 | E-Mail; Messenger; Compact folders | 1 | |
| Web (WWW); Browsers; Student | 5 | Administrative Systems; DEV; ADVANCE Alumni/Development | 1 | |
| Web (WWW); Web Pages; Faculty/Staff | 13 | Connection; Wireless; Student | 1 | |
| Web (WWW); Web Pages; Student | 10 | Connection; ISP; Student | 1 | |
| Grand Total | 1189 | Grand Total | 1189 |